FAQs

Find answers to our most frequently asked questions.
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How much does the Driver app cost?

Most subscription levels come standard with one Driver app, free of charge. Higher-level subscriptions give you access to two free Driver apps.

If you want to add more Driver apps to your subscription, each additional app will cost you £9.99 + VAT each month. This is worked out pro-rata according to your subscription renewal date.

How do I access the platform?

All you need is access to the Internet from your desktop PC or iPhone/Android smartphone to log in with your username and password. The system is fully cloud-based, making it extremely convenient for the busy fleet or owner-driver out on the road. Once you have received training, passed compliance and been set up, you’ll be able to log in successfully.

How do I post a load?

Simply input the details of the load you need to be delivered onto the Exchange (integration with popular courier software systems is available – please speak to our team for advice or requirements). The system will send instant notifications to other members who match your job requirements and who are in the local area to your pick-up. If a member is interested in your load, they will contact you directly to discuss pricing via email, telephone (or electronic quotation if you allow this) and timings for the booking.

How do I accept a load?

When looking to transport a load, simply share the details of your vehicle type and available capacity to the Exchange. You can do this for either an outbound or return journey. You should then receive automated real-time notifications for any loads that match your availability criteria based on your location. You can also contact load posters directly from their listing and receive notifications based on your current location.

How do I quote for a load?

You can quote for a load by contacting the member who advertised the load via telephone, email or our ‘Quote now’ button (if the member accepts quotes electronically). You must receive confirmation that you have secured the load from the seller, before attending any delivery point which will acknowledge that your quote has been accepted.

Does Haulage Exchange record my activity?

Haulage Exchange has designed the system in such a way that you can manage your account easily. At any time you can view your account online and view your load history, posted or accepted, and the income you’ve made from it.

Do I have to stay online all day?

No. To make the most of the opportunities that are available on Haulage Exchange, we advise you to check the system as often as possible. However, if most of your time is spent on the road and not in front of a computer, then we have a real-time notification system. This allows you to run your business and quote for loads or owner-driver jobs, whether you are on the road or at your desk.

Does Haulage Exchange monitor member performance?

Haulage Exchange cannot guarantee a certain service level expectation of its members. All we can do is provide a feedback system where members can rate the performance of others, once a booking has been completed through the system. We also offer best practice guidelines to all members on joining and reserve the right to terminate the account of any member whose service levels do not meet an appropriate standard.

How does Haulage Exchange handle sensitive information?

We are committed to protecting the information we collect about our members. Information will never be shared with other parties unless permission has been granted by the member in question.

Who can view my personal details?

Haulage Exchange is a secure network.

Your details are only visible to other members on the Exchange and employees working at Transport Exchange Group Ltd. Members can view your insurance coverage like goods in transit, public liability and licenses. (Sharing details about your license is optional with members, but is mandatory when requested via the Exchange’s compliance team).

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