FAQs

Most subscription levels come standard with one Driver app, free of charge. Higher-level subscriptions give you access to two free Driver apps.

If you want to add more Driver apps to your subscription, each additional app will cost you £9.99 + VAT each month. This is worked out pro-rata according to your subscription renewal date.

The ‘seller’ or subcontractor, is the member with a load that needs to be delivered. The ‘buyer’, or owner-driver, is the member with vacant capacity that can deliver the load on behalf of the subcontractor.

No. As an owner-driver, haulage company or freight forwarder, you decide whether the work is local, regional, national or international. Whether you are an independent contractor, a small business with one office, or part of a multi-national operation, Haulage Exchange can expand your opportunities across UK and into Europe.

We understand that keeping clients is what your business is all about. Haulage Exchange is designed to help you do that by enabling you to increase your geographical service area and meet Service Level Agreements (SLAs) by dramatically increasing the size of your available fleet. The only members who will ever know who your clients are will be the ones you choose to work with. Our feedback system encourages other members to treat your clients respectfully and any misuse of the Exchange will be dealt with accordingly.

All our members go through a vetting and compliance process. This is so we can make sure that you are exposed to only the highest calibre of haulage professionals when operating on the Exchange. After registering with us, you will be asked to provide your full company details including accreditation documents like insurance and licenses. Once all your documents have been screened and everything is in order, you will officially be part of the Haulage Exchange family.

We value all our members and continuously work on providing them with incredible tools that can help them achieve their business goals. We believe in transparency, which is why all of our members on the Exchange leave each other feedback once a job has been completed. Both haulier and subcontractor are encouraged to perform at their best to uphold a good reputation and get future work. Haulage Exchange’s technology is highly intelligent, with many exciting tools being released on a regular basis to make a haulier or freight forwarder’s workload more manageable.

With a 20-year legacy, we are the market leaders in providing a network solution for owner-drivers, freight forwarders and haulage companies. With our smart, real-time trading platform, members can advertise vacant capacity and loads needing transportation. Our intelligent load-matching technology, coupled with an infallible member accreditation system guarantees you the highest level of service no matter what you are using the Exchange platform for.

Different types of documentation are required when registering with Haulage Exchange.

If you are registering as an owner-operator, we require:

• Your operator licence
• Vehicle insurance
• Goods in transit insurance

If you are registering as a haulage company, we require:

• Your operator licence
• Vehicle insurance
• Goods in transit insurance
• Your certificate of incorporation of a private limited company

If you are registering as a freight forwarder to post loads (UK and EU), we require:

• 2 x proofs of address dated within the last 3 months
• A signed letter of responsibility