FAQs
Find answers to our most frequently asked questions.
If you don’t see what you’re looking for, please get in touch.
How much does the Driver app cost?
Most subscription levels come standard with one Driver app, free of charge. Higher-level subscriptions give you access to two free Driver apps.
If you want to add more Driver apps to your subscription, each additional app will cost you £9.99 + VAT each month. This is worked out pro-rata according to your subscription renewal date.
What are the joining fees?
It all depends on the size of your business and its objectives.
We have a range of competitively priced subscription packages that will give you an excellent return on investment. Simply give us a call on 020 8993 7100 to explore your options, or visit our pricing page for more details.
Are there other costs apart from joining?
Aside from the document accreditation fee, there are no additional fees. We do not charge any commission or brokerage fees to trade loads and owner-driver jobs.
What happens if I have to cancel a job?
You can cancel a job at any time. However, if you cancel the job after it has been accepted then you may be liable for a cancellation fee. This fee will have to be decided between you and the other member you were working with. Always check terms and conditions and any cancellation charges on a member’s profile before accepting a load.
Does Haulage Exchange decide my rates?
No. You set and agree your own rates with the other Exchange member, ensuring that you can maintain or even improve your margins.
How do I get paid for work completed?
Payment is made by the other member directly to you, so you must agree on the rate and payment terms prior to accepting a booking. If there are any issues with payment, we are more than happy to mediate on your behalf using our built-in feedback and complaints handling system.
