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Month: August 2023

SN Transports set up shop in 2018. Back then, the company’s only employees were managing director Arbaz Saadat and his uncle. The pair joined CX shortly after their business began, initially operating with just one van.  

Four years on, things have changed. SN Transports has grown into a formidable 20 truck-and-van fleet. They now operate on the Haulage Exchange – and are known as one of the biggest transport businesses in Lancashire.  

Just this year, SN Transports have made 219 times their renewal price. Arbaz talks us through his journey since joining.

5 years

as an HX member

2684

positive feedback comments

21908%

return on investment

Approach 

Arbaz first learned about the Exchange through a friend.

Before all this, I was an area manager of four Domino pizza shops. One day, one of my friends who worked for FedEx recommended CX to me. I didn’t really think much of it at first, but a couple of hard shifts at Dominos and I thought, okay let’s try this.

Arbaz Saadat, Managing Director, SN Transports

After taking a leap of faith, Arbaz partnered with his uncle, taking on deliveries part-time. But after a month or so, Arbaz began to see possibilities in building his courier business on CX – and later HX – full-time. 

I saw a huge potential in this business. There were just so many jobs on the platform. There still are. I have a fleet of 20 and they’re out every single day.

Arbaz Saadat, Managing Director, SN Transports

He adds, “I knew there would be potential from the beginning. Still, it was hard to build a network at first. I had to take cheap work at the beginning. Honestly, if people think it’s easy, it’s not. You have to build your own business and network.” 

And, after a few months, Arbaz started to make “excellent cashflow” from his business. 

Once you know how to provide the service, you’ll be successful. It’s like any other service. If you work hard, you reap the benefits. For my business, it’s really easy now. I can’t tell you how much I’ve progressed with hard work.

Arbaz Saadat, Managing Director, SN Transports

Results

Arbaz started with one van. His goal was to grow into a small fleet of three or four. What he didn’t expect was the massive and rapid success he’s seen since joining the platform four years ago. 

“Now we have twenty vehicles in our fleet, trucks and vans. I didn’t expect to have so many. I didn’t expect to get an office, a yard, and a storage facility either. Nothing like that,” he admits. “I can’t tell you how much I’ve progressed in this industry.” 

When asked about the key to his success, Arbaz credits giving his clients a good service. SN Transports boasts 3669 positive feedback on delivery and 220 positive feedback for on-time payments.  

“We don’t have any neutral or negative feedback. At all,” Arbaz affirms. “We give our clients a good service and it’s that simple.” 

Conclusion 

Arbaz has made a significant name on the Exchange, growing from a man with a van working on the Exchange part-time to “one of the biggest transport companies in Lancashire.” 

While he admits the first few months on CX weren’t easy money, Arbaz also asserts that it was well worth it in the end, touting the Exchange as a “life-changing platform.” 

31 people are working for me now, all through the Exchange. Imaging how great of a platform it is. We’re feeding 31 families; if you count my household that’s 32 families!

Arbaz Saadat, Managing Director, SN Transports

The Exchange is where Arbaz grew his network and exposed his business to big names. It’s where he learnt how to build his logistics empire.  

Arbaz’s parting words showcase his gratitude.  He thanks God for how far he’s come, how many people he’s able to support with a steady income, and his own courage in taking a leap on the Exchange five years ago.

“I’ve got two messages for everyone out there. Be honest and be a hard worker. It won’t let you down.” 

Arbaz Saadat, Managing Director, SN Transports

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Red Rocket Couriers began its journey seven years ago. Back then it was just Lee delivering loads in his trusty van.  

7 years later, Lee’s transformed Red Rocket into a UK-wide courier empire. 

With HX’s support, Red Rocket gained a new purpose – getting drivers loads. Earning accolades along the way, and consistently generating substantial revenue year after year.  

In the past year they’ve made 16 times their initial investment. 

Now the managing director, Lee talks us through his success story – one job at a time. 

7 years

as an HX member

9320

positive feedback comments

1600%

return on investment

Approach

In the early days, Lee started by using his van to find loads and expand his network. “To be honest with you,” he states, “when I first joined, I just needed the money.” 

Then something shifted a few years on. And Lee began to get his friends jobs off the Exchange. 

It started with people ringing me up. And me ringing some drivers up. One driver got in touch with me, and I got him a job. Another friend called me up for a job, and I got him one off HX too.

Managing Director, Red Rocket, Lee Gueller

Lee adds, “I set myself a target. If I could earn £50 from each driver each day, that’s £250 a week. When I got to 4 drivers, that’s when things got rolling. That’s when I started seeing the other side of HX.” 

Results

Lee’s proud to report that Red Rocket ranks among the “top 10 out of 4491 courier companies that offer jobs on the Exchange – and that’s in the past year.” 

This comes as no surprise. Red Rocket has collaborated with big names like the BBC, NHS, ASOS, Boohoo, and more. 

On our website, we claim we collect from anywhere in the UK in 60 minutes. To be honest, that’s because of HX. We get a job, put it on the platform and drivers bid. We go from there.

Managing Director, Red Rocket, Lee Gueller

Feedback is another area where Red Rocket excels. They have an impressive 1667 positive comments for delivery feedback and 7653 positive comments for payment feedback. 

We use the platform to build a list of contacts. We’ve also built enough trust on it to secure direct bookings and get feedback from our suppliers which boosts our business.

Managing Director, Red Rocket, Lee Gueller

“Plus,” he adds, “the app is fantastic. Easy to use and find work. And we get to be one step ahead with the integration tracker. I wouldn’t use any other platform.” 

Conclusion 

Lee’s more than proud of how far he’s come. And we don’t blame him. 

Without sounding like Jerry Springer at the end of his programme, I can only speak from my point of view. If you use the HX right, it can open that many opportunities.

Managing Director, Red Rocket, Lee Gueller

And the opportunities are endless. Red Rocket currently sponsors three kids’ football teams, professional boxers, charity raves and churches.

“All the money we’re able to give back to the community diversifies from the courier work we’ve done,” Lee explains.  “Red Rocket Couriers is my baby. It’s mine. HX has given me complete independence. It’s given me my life. What you put in you get out.”

Much like the man himself, Lee’s business advice for all new couriers and hauliers starting out on the Exchange is to-the-point and exceptionally encouraging. 

Get your head down and put in the effort. That’s all it takes to make it on HX. Trust me: if I can do it, anyone can!

Managing Director, Red Rocket, Lee Gueller

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When a load comes in, the clock starts ticking. Whether you’re a freight forwarder juggling customer demands or a large haulage company subcontracting extra work, finding the right haulage carriers quickly can make the difference between winning and losing a contract.

Traditionally, this has been slow and unreliable. Mailing lists go stale, WhatsApp groups are unverified, and Facebook groups are chaotic at best. Even if you get a reply, you can’t be sure about compliance, paperwork, or reliability.

That’s where Haulage Exchange changes the game. With over 50,000 vetted haulage vehicles across the UK and Europe, it connects you instantly to the carriers you need — and with an average response time of just 4 minutes, you’ll never be left waiting.

Here’s how it works, and why it’s faster, safer, and more scalable than any traditional method.

What we’ll cover

Fleets, bookings, subcontractors, compliance & payments.
With HX, you can manage them all in one place.

Book a demo

The problem with finding reliable carriers

For years, many freight forwarders have relied on phone calls, email lists, and closed online groups to cover urgent jobs. Large haulage companies subcontracting specialist loads often face the same issue.

But these traditional methods come with serious drawbacks:

The reality? Finding a carrier isn’t the hard part — finding one you can trust is. That’s why HX combines fast access with compliance you can prove.

Why HX is different: Trustd compliance built in

On Haulage Exchange, every carrier is verified with Trustd, the UK’s first compliance platform certified under the Government’s DIATF framework.

Trustd checks and stores all the documents you need to keep loads legal and customers reassured, including:

It also sends automatic alerts before documents expire, so you’ll never subcontract to someone operating out of compliance. For haulage customers and freight forwarders alike, this removes the uncertainty of working with strangers on informal groups.

When you work with a carrier on HX, you know exactly who you’re working with — and you can prove it to your customers.

Step 1: Hit ‘Post Load’

Once logged in, hit Post Load. It’s simple and fast, designed for busy operations teams.

Whether you’re moving pallets locally, arranging lorry types for construction materials, or subcontracting cross-border work to international HGV drivers, the same process applies.

Step 2: Add load details

Next, you’ll see a popup box asking you for certain details about the load. So, add the details.

Let carriers know:

Step 3: Post the load

Your load is now visible to thousands of haulage carriers nationwide. HX automatically matches your job to the most relevant operators, whether that’s Birmingham haulage companies covering the Midlands or transport companies in London serving the capital.

No more cold calls. No more endless waiting.

If you’re posting a repeat load, even better: you can hit ‘Post Load & Save for Repeat Use’. That way, you won’t need to fill in the load details the next time the job comes in.

Step 4: Wait 4 minutes

This is where HX really shines. On average, it takes just 4 minutes for quotes to start coming in.

By the time you’ve checked your emails or made a coffee, you’ll already have multiple offers — from trusted road haulage companies that fit your requirements.

Step 5: Take your pick of haulage carriers

Once the quotes arrive, you can choose based on:

This combination means you’re not just choosing the cheapest option, but the safest and most reliable. For high-risk freight, this is non-negotiable. For time-sensitive jobs, it’s peace of mind.

Scaling your operation with the right haulage carriers

HX isn’t just about one-off jobs. It gives both freight forwarders and large haulage companies a way to build scalable, resilient operations without the overhead of expanding fleets.

It’s how many members use HX to grow your freight forwarding company without the risk of idle vehicles or excessive fixed costs.

Technology that goes beyond finding carriers

Haulage Exchange is more than a marketplace. It’s a complete operating system for subcontracting work.

By centralising everything — from compliance to communication — HX helps you run a more efficient, professional operation.

Extra benefits when you find haulage carriers on HX

To recap, here’s what you get when you post loads on HX:

That’s why thousands of members — from independent forwarders to global brands — use HX every day.

Find reliable carriers and cut your costs with Haulage Exchange

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Frequently asked questions

How can I find haulage carriers quickly?

Posting on Haulage Exchange is the fastest method. Instead of relying on unverified groups or mailing lists, you’ll receive multiple quotes within 4 minutes, with carriers you can trust.

Are haulage carriers on HX verified and compliant?

Yes. Every carrier is vetted through Trustd, which checks insurance, licences, and trading status. You can prove compliance to your customers with full digital records.

What’s the average response time when I post a load?

Most members see quotes arrive within 4 minutes, with multiple offers usually available within 10 minutes.

Can I use HX to manage repeat jobs with haulage carriers?

Absolutely. You can save load templates and repost them instantly, making recurring jobs quick to manage.

Do haulage carriers on HX handle urgent or seasonal loads?

Yes. With thousands of operators available, HX helps cover urgent jobs and adapt to seasonal peaks without expanding your permanent fleet.

Haulage and freight forwarding come with plenty of risks. From cargo damage on the road to customs delays overseas, even the best-prepared operator can be caught out. Freight forwarder insurance provides a financial and legal safeguard, helping hauliers and forwarders protect themselves against claims when something goes wrong.

With rising supply chain vulnerability in recent years, this type of cover has become an important part of running a sustainable business in the freight industry.

What we’ll cover

Fleets, bookings, subcontractors, compliance & payments.
With HX, you can manage them all in one place.

Book a demo

What is freight forwarder insurance?

Freight forwarder insurance (sometimes called freight forwarder liability insurance) protects businesses that arrange or handle cargo transport. Unlike standard cargo cover, it accounts for the wider responsibilities freight forwarders and hauliers have once they accept goods.

This protection extends across modes such as road freight transport, air, sea, and rail. Forwarders typically don’t own the goods they manage, but they can still face claims for damage, loss, or delays. That’s why insurers often require documentation such as bills of lading and waybills when assessing claims.

Why opt for freight forwarder insurance?

Accountability is a key term in the world of freight. From the moment goods are handed over, the freight company is responsible for its safety. 

There have been instances where unforeseen events, like harsh weather conditions or mishandling, led to significant cargo damage. 

Remember the Ever Given container ship that ran aground in the Suez Canal in 2021? It blocked one of the world’s busiest waterways for six days, causing massive disruption in global trade, affecting the supply chain, and leading to hundreds of claims for damage to goods, late delivery, and contractual penalties.

With high compensation amounts at stake, insurance for freight forwarders becomes vital. Freight forwarder insurance alleviates the financial burden on the company, offering coverage against these kinds of unexpected setbacks.

What does freight forwarder insurance cover (and what it doesn’t)?

While every policy is different, freight forwarder insurance usually includes:

When a claim is filed, insurers will often review cargo type, transport mode, subcontractor details, and supporting documents such as bills of lading and waybills.

It’s equally important to understand what isn’t covered. Common exclusions include:

These exclusions are especially relevant for those offering specialist freight forwarding services, such as moving perishables, hazardous goods, or fragile shipments.

Choosing your freight forwarder insurance

1. Identify your needs:

The first step in the process is to gain a clear understanding of your shipment requirements. The specifics of insurance for freight forwarders can vary significantly based on several factors:

2. Examine inclusions and exclusions:

Understanding the full scope of your Freight Forwarders Liability insurance policy is vital:

3. Verify insurer credibility:

Choosing a reputable insurer is important:

Conclusion

Shipping goods can be full of surprises, from sudden storms to unexpected world events. But with the right freight forwarder cargo insurance, you can feel more at ease, knowing that your customers’ freight and your money are safe. 

If you’re unsure or have questions, just chat with your insurance company. They’re there to help you out, every step of the way.

Once you’re set up, you’ll need subcontractors to deliver your freight. Haulage Exchange is the UK’s largest freight forwarders network with over 60,000 verified vehicles available at a moment’s notice, enabling you to meet ever-changing customer demand and grow your freight forwarding company.

Find reliable carriers and cut your costs with Haulage Exchange

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Frequently asked questions

Is freight forwarder insurance legally required in the UK?

It isn’t a legal requirement, but many shippers and clients expect forwarders and hauliers to hold it. Without it, you could face substantial claims if goods are lost or delayed.

What’s the difference between cargo insurance and freight forwarders liability insurance?

Cargo insurance protects the goods themselves. Freight forwarders liability insurance protects the forwarder or haulier from claims if those goods are lost, damaged, or delayed while in their care.

Does freight forwarder insurance cover subcontractors?

Yes, many policies extend to subcontracted hauliers, but you’ll need to confirm this. Always check your policy wording and ensure liability is included for third parties carrying loads on your behalf.

How much does freight forwarder insurance cost?

Costs depend on shipment type, regions served, and claims history. For forwarders handling high-value goods or specialist services, premiums will generally be higher.

What documents do I need to file a claim?

Most insurers request a bill of lading, waybill, invoices, and subcontractor details. Keep accurate records, as incomplete paperwork can delay or even prevent settlement.