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Every haulier’s journey is different, but the best stories share one theme: growth built on reputation.

That was clear when Komal Dhanoa of Dhanoa Logistics joined us at our King’s Cross office as a guest speaker on our latest Haulage Exchange demo webinar.

In our conversation, Komal shared how he moved from the pressures of Amazon Relay to building a trusted haulage business where 80% of his work now comes through HX. With loyal customers, multiple vehicles, and plans to expand into specialist services, his journey shows how small beginnings can turn into big opportunities.

From Amazon Relay to new opportunities

Komal started Dhanoa Logistics in 2019 with a single truck, taking on Amazon Relay work. At first, the system kept him busy, but things changed after the pandemic.

“After Covid, prices went down and finding loads became very hard,” Komal recalls.

Worse still, Amazon’s strict performance rules penalised drivers for delays outside their control.

“Even if traffic caused a delay, they dropped your performance and you lost jobs. They don’t see you as a partner, just another number.”

Looking for better options, Komal also tried platforms like ReturnLoads and even did supermarket trunking contracts, but found the models unsustainable due to slow payments and a lack of flexibility.

Eventually, his brother and friends recommended Haulage Exchange, and in 2023, Komal decided to take the leap.

On HX I found regular work and better rates. That’s what helped me grow.

Komal Dhanoa, Founder, Dhanoa Logistics

Building his reputation on HX

Reputation quickly proved to be the key. With each completed job and positive review, more opportunities opened up. Regular work gave Komal the confidence to expand, adding more vehicles and hiring drivers.

Today, 80% of Dhanoa Logistics’ loads come through HX, with the other 20% from three direct customers who provide permanent contracts. The combination gives him both stability and flexibility.

Customers on HX look for good communication, timely deliveries and proper paperwork. If you do that, they come back again and again.

Komal Dhanoa, Founder, Dhanoa Logistics

General haulage as a foundation

Dhanoa Logistics focuses mainly on general haulage, moving a wide range of freight across the UK. Reliability and communication are what keep customers coming back.

“We’ve had customers for two years now. It depends on how you build the relationship and how well you do the job. Deliver on time, send the POD quickly, and invoice properly — that’s how you keep them.”

The company also benefits from HX’s integrated tools. SmartPay has simplified invoicing and improved visibility, while early payment options provide extra flexibility and cashflow when it’s needed.

SmartPay is very easy to use. You can see exactly which invoices are paid and which are pending.

Komal Dhanoa, Founder, Dhanoa Logistics

Komal also posts haulage contracts himself on HX when his direct customers need more vehicles than he has available, ensuring he can always deliver.

Plans for wide load and specialist services

While general haulage remains the foundation, Komal is already preparing to expand into wide load and machinery transport.

“This is something different from general haulage. If you do specialist work, you can make extra money with less competition.”

He explained that wide load jobs often pay enough to cover several days of work, with fewer operators competing for those contracts. It’s a natural next step for Dhanoa Logistics, supported by the regular income that general haulage provides.

General haulage is the bread and butter. Specialist work is where you can stand out.

Komal Dhanoa, Founder, Dhanoa Logistics

Advice for new hauliers

Many hauliers hesitate before joining HX, worried about whether the membership fee will pay off. Komal understands that feeling — but he’s clear about the value.

“At the beginning you count every penny, so the membership looks expensive. But once you’re on HX and you build a good reputation, you get regular work. It’s worth it.”

His advice for anyone considering the move is simple:

If you want more work and fewer empty miles, HX is the best platform to join.

Komal Dhanoa, Founder, Dhanoa Logistics

Conclusion

From starting with one truck at Amazon Relay to running a fleet and planning for specialist wide load services, Dhanoa Logistics has built its success with Haulage Exchange at the core of its operation.

For Komal, HX isn’t just a place to find loads — it’s a platform that provides stability, trusted relationships, and the chance to grow in new directions.

Frequently asked questions

Ask any driver what separates European and American trucks and you’ll get a passionate answer. Some swear by the comfort of a big sleeper cab, others by the agility of a cabover.

And one looks like a clean, aerodynamic workhorse. The other looks like it’s about to transform into a robot and save the world.

These preferences didn’t appear by accident. They’re the result of decades of design shaped by infrastructure, laws, and driving habits on both sides of the Atlantic.

Here’s how it all came about.

A short history of truck design

The modern truck owes its existence to an American inventor. In 1898, Alexander Winton of Cleveland, Ohio, built the first semi-truck to deliver cars to his customers without putting miles on them. His design — a motorised carriage pulling a trailer — laid the foundation for the industry on both sides of the Atlantic.

As the automobile market grew, so did freight. By 1913, Massachusetts had introduced the first state weight limit, set at 28,000 lb. Around the same time, European manufacturers like Daimler-Benz, Volvo, and Scania began developing trucks adapted for Europe’s narrower roads and city streets.

The US interstate highway system, launched in 1956, was a turning point. With wide, open roads, American manufacturers built longer, heavier trucks. By 1982, the federal weight limit had reached 80,000 lb, and the cab was excluded from overall length limits. That’s when cabovers largely disappeared from the US — drivers could finally stretch out in long-nose tractors.

Meanwhile, Europe doubled down on cabover trucks to meet strict length laws and maximise trailer space.

By the 1960s, the cabover layout was the standard across the continent.

Why European and American trucks look so different

The most obvious difference today is cabover vs conventional.

Cabover vs conventional

• European trucks: cabover, with the cab above the engine for a shorter overall length.
• American trucks: conventional, with long bonnets housing the engine in front.

This affects everything from visibility and manoeuvrability to maintenance access.

European cabs can swing through tight depots, while American rigs give drivers a smoother ride and easier engine access.

Roads, rules and real estate

• Europe’s network: narrow lanes, older infrastructure, and urban deliveries.
• America’s highways: long, straight stretches, wide truck stops, and open interchanges.

And important:

• European rules limit overall lorry dimensions.
• US rules focus on trailer length, not the cab.

That single difference is why US cabovers faded away while they remain dominant in Europe.

Comfort, cab size and driver lifestyle

The design of European and American trucks also reflects driver lifestyles.

USA: Home on the road

American drivers cover huge distances, sometimes thousands of miles in one trip. Their cabs often include:

• Full-size sleeper bunks
• Fridges, microwaves and coffee machines
• TV setups, wardrobes, even desk space

These cabs are designed to be lived in for days at a time.

European cabs: designed for the job

European hauliers may travel internationally, but the average trip is shorter, there’s more truck parking available, and many drivers return home more often.

Cab space is efficient rather than sprawling, with features like ergonomic bunks, climate control, and advanced infotainment. Comfortable, but built for practicality.

Engineering differences

Beyond looks, there are big contrasts in how trucks are built and perform.

Weight limits and payload capacity

This is where the divide is sharpest.

• US federal law caps trucks at 80,000 lb / 36,287 kg — unchanged since 1982. Bridge safety is the main concern.
• Finland recently raised its limits to 167,000 lb / 75,749 kg and 113 ft long.
• Australia’s road trains go even further, hitting 300,000 lb / 136,077 kg and 175 ft in length.

The result? Europe and Australia are experimenting with high-capacity trucks (HCTs) that move more freight per driver, reducing HGV carbon emissions per ton-mile.

The US is effectively frozen at 1980s capacity levels.

Safety and technology

• European trucks are fitted with conspicuity markings, curtain airbags, advanced emergency braking, lane departure warning, and cyclist protection.
• US trucks lag behind — most have steering wheel airbags at best, with fewer mandated safety features.

It’s not just about the truck – it’s the culture

Design isn’t the only difference. Trucking culture evolved differently too.

Movie trucks and chrome kings

In the US, trucks became cultural icons in the 60s and 70s.

With CB radios, trucker protests, and films like Convoy and Smokey and the Bandit, the long-nosed rig became a symbol of freedom.

Custom chrome, air horns and paint jobs are still part of the scene.

EU trucks: less flash, more function

Europe doesn’t share the Hollywood glamour.

Scania, Volvo, MAN and Mercedes focus on reliability and performance.

Pride still exists, but it’s more about subtle LED bars, paintwork, and keeping the cab spotless than murals of wolves or flames.

In short: same job, different journey

At the end of the day, both European and American trucks are designed to move freight.

But the influences shaping them — roads, rules, culture, and regulation — have taken them down very different paths.

• European trucks: compact, agile, efficient, loaded with safety tech
• American trucks: powerful, spacious, driver-focused, with strong cultural identity
• Both reflect the environments they were built for

And while you won’t see a Peterbilt squeezing into a Paris depot, or a Scania starring in a Hollywood chase scene, both get the job done in their own way.

Frequently asked questions

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

This week’s freight news is packed with developments on pay, electrification and technology. UK drivers are now earning three times more than peers in Eastern Europe, while more than 80 EV-ready fleets are live on HX. Volvo also celebrates a milestone — one million connected trucks now on the road.

Alongside the headlines, we cover government electrification grants, AI’s role in fighting cargo theft, and the latest big investments from Pall-Ex, Whistl, Evri and DP World.

💷 UK drivers top the chart for pay

Think UK truckers have it tough? New figures suggest otherwise. They earn three times more than drivers in countries like Hungary and Romania, and even outpace Germany.

The average British driver now takes home 70% above minimum wage, making trucking one of the best-paid manual jobs in the country.

While much of Europe struggles with low wages, UK drivers are emerging as Brexit’s unexpected winners. Pay packets are healthier than ever, and the gap with continental peers is growing fast.

→ Read the full report here.

⚡ More than 80 EV carriers now on HX

More than 80 carriers with electric vehicles are now available through HX, giving load posters new options for clean and cost-effective freight.

EVs bring more than sustainability gains: they avoid clean air zone restrictions, sidestep rising diesel costs and can even help win contracts.

With EV-ready fleets already listed in the HX directory, the choice for greener haulage is expanding fast.

If you’re posting loads, these carriers are charged and ready.

→ See the full list here.

🚛 One million connected Volvo trucks

Volvo has just hit a milestone worth talking about: one million connected trucks now on the road worldwide.

These aren’t just trucks with fancy dashboards. They use digital services to cut downtime, keep drivers safe and give operators better control over their fleets.

The data collected also helps Volvo design the next generation of smarter, safer vehicles. It’s proof that connected tech is no longer the future of haulage—it’s here today.

→ Read the full story here.

Also worth a read

• 🚦 Our latest guide shows how secure truck parking supports drivers, reduces theft risks and keeps loads on schedule.
• ⚡ The UK government has introduced new grants that will reduce the cost of fleet electrification, from depot charging to vehicle and workplace schemes.
• 🛡️ US trucking giant Werner says AI has played a major role in preventing cargo theft, helping carriers detect fraud and recover stolen loads.
• 📋 Fleets could face GDPR fines if they continue using NI numbers to check employee driving licences.
• 🔌 A Depot Charging Scheme has been launched with £30m of funding to support warehouse operators in installing EV chargepoints.
• 🇺🇸 A survey has found that US tariffs are forcing UK logistics SMEs to cut investment, reduce sales pipelines and rethink supply chains.

Movers & shakers

Here are this week’s new transport deals, partnerships and developments:

• 🏗️ Pall-Ex has broken ground on a £10m logistics hub in Launceston, Cornwall, adding 110,000 sq ft of warehousing and EV-ready facilities.
• 🚛 Whistl has invested £3m in 20 new double-deck trailers, designed with Don-Bur and TIP to boost safety, fuel savings and operational efficiency.
• 📦 Evri has secured a two-year extension with Debenhams Group, expanding their long-running delivery partnership while pushing forward with a £50m locker rollout.
• 🛑 DP World has opened a £20m driver welfare hub in Southampton, offering secure parking, showers, dining and EV charging for hauliers.

Finding suitable truck parking is a daily challenge for the haulage industry. Drivers need safe places to stop that protect their vehicles and cargo, while transport managers want confidence that loads will reach their destination on time.

When both sides have access to reliable, well-equipped facilities, it reduces theft risks, keeps schedules predictable, and helps companies meet compliance rules.

Why truck parking is important for haulage operations

Safe and reliable parking plays an important role in daily haulage work. Drivers need secure places to rest to comply with drivers’ hours regulations and reduce fatigue.

Unsecured areas leave freight open to theft and damage. The right parking choice can reduce the risk of cargo theft and protect both vehicles and staff.

It also supports driver wellbeing. Comfortable and safe facilities encourage rest, which contributes to safer driving and better driver mental health. A reliable supply chain depends on rested, alert drivers.

Types of truck parking

Different options suit different journeys. The choice depends on routes, your type of lorry, and the services needed during stops.

Motorway services and branded truck stops

Motorway services remain a common choice for UK hauliers. Brands like Moto, Roadchef, and Welcome Break provide large parking areas and a range of amenities.

They offer access to food, fuel, and restrooms, but levels of security vary. While many sites have CCTV and patrols, not every location offers dedicated secure parking.

Dedicated haulage yards

A haulage yard is often more controlled. Access is usually limited to registered vehicles, and many sites use CCTV, fencing, and secure gates.

These yards suit operators who need long-term or overnight HGV parking. They also support larger fleets with maintenance facilities and on-site staff.

Examples of UK and European truck parks

Hauliers can choose from a range of well-established sites across the UK and Europe. These provide secure parking, driver amenities, and reliable services on busy freight routes.

Popular truck parks in the UK

• Ashford International Truckstop (Kent) – One of Europe’s largest sites, with ANPR, 24/7 staff, and extensive facilities including a restaurant, gym, shop and sports bar.
• Midway Truckstop (Shropshire) – A trusted stop with CCTV-monitored parking, showers, and fuel.
• Formula Services (Ellesmere Port) – Secure overnight truck parking with driver rest facilities and on-site maintenance.
• Red Lion Truckstop (Northamptonshire) – Long-standing stop on the A5 with monitored parking and driver facilities.
• Lockerbie Truckstop (Scotland) – Handy for hauliers running north on the M74.
• Roadchef Magor Services Truckstop (South Wales) – A busy location serving routes into South Wales.
• Moto Exeter Services Truckstop (Devon) – A useful site for freight heading south-west.

Popular truck parks in Europe

• Truck Etape Béthune (France) – Located near Calais and Dunkirk, with 24/7 monitoring and strong security, popular with UK hauliers heading inland.
• Port of Antwerp-Bruges Truck Park (Belgium) – Close to the Port of Antwerp, with CCTV, ANPR entry, and full driver facilities.
• Gent Truckstop (Belgium) – Positioned on the E17, a major north–south freight route.
• Truckstop Venlo (Netherlands) – Well placed for east–west freight, near the German border.
• Maasvlakte Plaza (Rotterdam, Netherlands) – Europe’s largest secure truck park, located at the Port of Rotterdam, with 400+ spaces.
• Autohof Geiselwind (Germany) – A large service area on the A3 motorway, with secure HGV parking, food, and showers.

Security features to look for in truck parking

Not every site offers the same protections. Haulage firms should check security measures before committing to regular use.

Strong fencing, gated entry, and CCTV reduce risks for high-risk freight. Well-lit sites also deter theft. Many secure facilities employ staff who monitor activity around the clock.

Technology is becoming more common. ANPR cameras and entry codes give controlled access, while real-time booking systems help drivers reserve safe spots in advance.

Facilities that support drivers on the road

Safe parking isn’t only about security. Drivers also need access to facilities that support their wellbeing on long journeys.

Secure parking with driver amenities

Many modern sites combine secure parking with practical amenities. These include fuel stations, showers, rest areas, and food outlets.

Drivers often value Wi-Fi, convenience stores, and vehicle services. These extras reduce downtime and allow faster returns to the road.

The balance between safety and comfort

Comfortable stops support rest and recovery. And safe facilities encourage drivers to take breaks without worrying about theft.

Balancing both makes parking sites useful for hauliers who want safe drivers and reliable schedules. Supporting drivers also helps when managing haulage drivers over long contracts.

How to choose the right truck parking for your fleet

Choosing where drivers stop should be part of route planning. For larger fleets, location matters just as much as security.

Parking along major freight corridors saves time. But costs vary, so hauliers must weigh the price of services against the value of safer freight and healthier staff.

Operators dealing with ADR haulage or cold chain logistics may need stricter standards. Hauliers running time-sensitive loads can’t risk delays caused by theft or unsafe sites.

Route planning software can help. Many tools now factor in periods of availability, tachograph laws, and available truck parks. This helps dispatchers plan legal breaks while keeping freight secure.

And don’t forget local rules. Hauliers working across borders must understand parking standards as well as regulations such as cabotage rules and HGV speed restrictions.

Conclusion

Choosing the right truck parking sites supports driver wellbeing, protects freight, and helps fleets stay on schedule.

Haulage companies that invest in safer parking options see fewer losses and a more reliable supply chain. It’s a decision that benefits both drivers and customers.

Frequently asked questions

The benefits of moving freight using electric vehicles (EVs) are on the rise. There’s the obvious sustainability benefits. Beyond that, though, EVs are an access-all-areas pass in cities with clean air zones, they’re relatively immune to rising diesel prices, and they can even help companies win new contracts.

All in, that means HX load posters are increasingly on the lookout for carriers and drivers with electric vehicles. 

We’re therefore pleased to report more than 80 HX members already have electric vehicles in their fleets. Today, for World Electric Vehicle Day, we’re showing them some love.

HX members with electric vehicles

As of 9th September based on member feedback, selected HX members with electric vehicles include:

• AA Xpress
• AJK Transport Services
• CH Goods Transport
• Echo Proteam
• Fastrac Logistics
• HIVED
• INCYP Logistics
• Iorol Transport
• KS Cargeau
• MDJ Couriers
• Michael Path Solutions
• Mint Logistics
• Ontime Express
• OPB Logistics
• Proheavens Cargo Services
• Same Day Goods
• The Golden Olive Tree
• Vigilant Watch 

The above list certainly isn’t every EV carrier on HX, and as time goes on the list is going to grow.

For now though, if you’re a load poster and need (or just want) to use an electric vehicle for a delivery, give one of the above members a try.

You can find them in the directory – charged and ready to go.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Big changes are rolling through the UK road freight world this week:

• Evri’s takeover of DHL eCommerce UK has officially been approved, setting the stage for a new parcel giant.
• Volvo is launching stop/start engine tech to help diesel go greener while electrification builds.
• And one small haulier shares his blueprint for turning a single load into loyal customers and sustainable growth.

Catch up on all that — plus grants, rates, and even some rail freight news — in this week’s news roundup.

📦 Big parcel energy: Evri gets green light to absorb DHL

The CMA has officially approved Evri’s takeover of DHL eCommerce UK — with no concerns around competition.

The new combined business will deliver over 1 billion parcels and 1 billion letters annually, entering the UK mail space for the first time. Big ambitions, big fleets, big shake-up.

→ See what this means for parcel and mail delivery in the UK.

🌍 Going downhill never looked so green: Volvo’s new fuel-saver

Volvo Trucks has launched a world-first stop/start engine function for HGVs — cutting fuel use and CO2 by temporarily switching off the engine on downslopes.

Activated at speeds above 60 km/h, this clever tech is part of Volvo’s push to make diesel greener while electric ramps up.

→ See how the system works and when it’s available to order.

🛠️ Grow slow, stay strong: haulage lessons from Direct Connect

Winning a job is one thing — keeping a customer for 10+ years is another.

Rhys Hackling of Direct Connect Logistics shares the playbook that helped him grow from 2 to 18 trucks while building a loyal client base.

From smart use of tech to standout driver standards, this is how to scale sustainably.

→ Get the full guide on turning one load into long-term growth.

Also worth a read

• 📈 Transport prices rise across haulage and courier sectors as August demand climbed faster than supply, driven by warm weather and summer spending.
• ⚡ Scotland is offering grants of up to £20,000 to help small hauliers explore electrification — with the goal of building a national roadmap for HGV decarbonisation.
• 🏭 82% of Dutch and Belgian firms believe their TMS will soon be unfit for purpose — with AI, automation and integration driving the shift.
• 🦺 Blind spots in warehouses are costing more than downtime — this deep dive reveals why traditional safety approaches aren’t working.

Movers & shakers

Here are this week’s new transport deals, partnerships and developments:

• Neill & Brown has launched a new rail freight service connecting the UK to Germany and Italy via sustainable European corridors.
• FSEW has opened the UK’s first fully electric truck lane between Tesco distribution centres in South Wales.
• Lidl has invested £435m to expand its UK warehousing footprint by over 1.6 million sq ft.
• Royal Mail posted its first profit in three years, driven by rising parcel volumes and out-of-home delivery growth.
• Winvic has begun construction on a new 250,000ft²+ logistics warehouse in Rugby’s Golden Triangle.

London is one of the busiest cities in the world, and managing air quality is a top priority. This is where the Low Emission Zone (LEZ) and Ultra Low Emission Zone (ULEZ) come in. 

Both schemes aim to cut harmful emissions and keep the city cleaner, but they impact businesses that rely on heavy vehicles. 

In this guide, we’ll explain what is a low emission zone, compare LEZ and ULEZ specifics, detail the charges for London low emission zones, inspection rules, penalties, benefits for the city, and how businesses (especially in logistics) can stay compliant.

What is a low emission zone?

A low emission zone is an area where vehicles not meeting minimum emissions standards must pay a daily charge to drive. If you’ve wondered about low emission zone meaning, it’s about encouraging cleaner vehicles and reducing nitrogen oxides and particulate matter.

So, what is LEZ? It’s a scheme that enforces emission standards (like Euro IV or VI) for heavy vehicles. And what is LEZ charge? It’s the £100–£300 daily fee you pay if your vehicle doesn’t meet the required standard. 

Why low emission zones exist in London

Road traffic contributes heavily to air pollution in London. The LEZ launched in 2008 targeting heavy diesel vehicles; ULEZ followed in 2019, covering cars and vans as well.

The expansion of ULEZ has led to a 27% drop in nitrogen dioxide levels citywide, and 54% in central London. For logistics operators, knowing LEZ rules is paramount to avoid the steep compliance costs.

The London low emission zone (LEZ) overview

The LEZ is one of the largest clean-air initiatives in the world, designed to cut harmful emissions from heavy diesel vehicles. 

If you operate lorries, buses, or other commercial vehicles in Greater London, understanding how the scheme works is important if you want to avoid the costly LEZ charge.

Coverage area and operational times

LEZ covers almost all Greater London and operates 24/7, 365 days a year. Cameras scan vehicle plates against the compliance database throughout the zone.

Affected vehicles and emission thresholds

LEZ targets heavy diesel vehicles including lorries, buses, coaches, and some larger vans. Only those meeting the Euro IV particulate (PM) standard or higher avoid charges. 

Fees, exemptions and penalties

LEZ charges vary depending on the size and emissions rating of your vehicle. For example, heavy goods vehicles (HGVs) and large courier vans that don’t meet the required standards may face daily charges of up to £300, while smaller vehicles can pay £100. 

Some vehicles are exempt from paying the LEZ charge. These typically include historic vehicles, certain agricultural machinery, and specialist vehicles. Retrofits and alternative fuels can also qualify you for reduced charges.

We’ll break it down further in the table below: 

For detailed vehicle requirements, review the lorry sizes and UK regulations.

Ultra-Low Emission Zone (ULEZ) specifics

The ULEZ is designed to target a wider range of vehicles than the LEZ, including cars, vans, and motorcycles. Its aim is to tackle pollution from everyday road traffic, not just heavy goods vehicles. 

Like the LEZ, it operates 24/7, 365 days a year. The compliance requirements, however, are stricter for most vehicle categories.

ULEZ standards vs LEZ standards

While the LEZ charge mainly focuses on heavy diesel vehicles meeting Euro IV particulate matter standards, the ULEZ sets tighter rules:

• Petrol vehicles must meet Euro 4 NOx standards.
• Diesel vehicles must meet Euro 6 NOx and particulate matter standards.
• Motorcycles must meet Euro 3 standards.

This means that even lighter vehicles, which may not be affected by the LEZ, can still face ULEZ charges if they fail to meet these criteria. This is important to know if you manage or work for a small haulage business. 

Let’s take a closer look:

Expansion areas and vehicle exemptions

The ULEZ originally covered central London but has expanded to include all London boroughs as of August 2023. This expansion has significantly increased the number of drivers who must check their compliance before travelling.

Some vehicles are exempt from ULEZ charges:

• Historic vehicles over 40 years old
• Certain disabled passenger vehicles
• Specialist agricultural and military vehicles

Believe your vehicle may qualify? You’ll need to apply through TfL with the relevant documentation.

Daily charges, discounts and enforcement

Non-compliant vehicles must pay a £12.50 daily charge to drive in the ULEZ, in addition to any LEZ charge if applicable. The fee applies to all days, including weekends and public holidays.

Discounts and exemptions can apply for residents, blue badge holders, and certain low-income or disability benefit recipients. Applications for discounts must be made directly to TfL before you travel.

Enforcement is managed through the same ANPR camera system used for the LEZ. Failure to pay results in a Penalty Charge Notice; typically £180, reduced to £90 if paid within 14 days.

How compliance is enforced and checked

Transport for London (TfL) uses a combination of automated camera systems, vehicle databases, and periodic audits to make sure drivers comply with the LEZ charge and rules.

This system is in operation 24/7, meaning there’s no avoiding the cameras, even on weekends or holidays.

Vehicle checker and registration rules

Automatic Number Plate Recognition (ANPR) cameras are placed at key entry points to the LEZ and ULEZ. These cameras scan your vehicle’s registration plate and cross-reference it with the DVLA and other relevant databases to see if it meets emissions standards.

If your vehicle isn’t registered in the UK, you’ll need to manually register it with TfL before driving in the LEZ. This applies to all foreign-registered vehicles, even if they meet the standards, to avoid being incorrectly fined. 

Not sure if you’re compliant? TfL’s online vehicle checker tool is the fastest way to confirm your compliance and daily charges before travelling.

Understanding fines and appeal process

If you drive within the LEZ without paying the required charge or meeting the standards, a Penalty Charge Notice (PCN) will be issued. Fines are higher for larger or more polluting vehicles, starting at £500 and going up to £2,000 for HGVs, though these can be halved if paid within 14 days.

If you feel you’ve been fined unfairly (for example, if your vehicle actually meets the LEZ standards or you had an exemption), you can appeal through TfL’s online system. You’ll need evidence like vehicle documents, retrofit certificates, or proof of registration to support your case.

Benefits of London low emission zones

• Cleaner air across London: According to TfL, roadside nitrogen dioxide concentrations have fallen by 27% London-wide, 54% in central, 29% in inner, and 24% in outer London since ULEZ began.
• Improved public health: Lower air pollution levels mean fewer cases of respiratory illness, asthma attacks, and heart disease.
• Encourages cleaner vehicle use: By charging high-polluting vehicles, the scheme pushes individuals and businesses to switch to cleaner Euro 6 diesel or Euro 4 petrol models, electric vehicles, or alternative transport.
• Supports climate change goals: Reducing transport-related emissions helps London meet its carbon neutrality target by 2030.
• Boosts urban quality of life: Lower traffic pollution creates a more pleasant environment for walking, cycling, and outdoor activities, supporting healthier lifestyles and attracting tourism.

Future of LEZ and ULEZ

These zones continue to evolve. TfL plans to further tighten emission thresholds, expand coverage, and encourage zero-emission fleets via incentives. 

Operators should expect rules that include newer vehicle categories under emissions scrutiny. Those investing early in compliant or electric vehicles gain first-mover advantage both operationally and financially.

How to meet emission standards

Meeting LEZ and ULEZ standards is achievable with the right planning. Here are practical steps to help you stay compliant and avoid unnecessary LEZ charges:

1. Upgrade or retrofit your vehicle: If your current vehicle doesn’t meet the emission requirements, consider upgrading to a newer, compliant model or retrofitting it with an approved emissions-reduction system.
2. Check your vehicle’s compliance regularly: Use TfL’s official vehicle checker to confirm whether your vehicle meets the standards before travelling into a zone. This is especially important if you operate multiple vehicles or hire temporary ones.
3. Plan your routes strategically: Avoid unnecessary entry into LEZ and ULEZ areas when possible. Tools like GPS route planners can help you reroute efficiently to reduce costs and stay compliant.
4. Stay informed about related regulations: In addition to LEZ rules, make sure you’re up to date on other laws, such as UK HGV speed restrictions.
5. Consider fleet renewal programs or grants: Explore available government incentives for replacing older, high-emission vehicles with cleaner alternatives, which can save you money in the long run.

Get the right insurance cover: Protect your operations by securing suitable truck and HGV insurance that includes provisions for environmental compliance.

Frequently asked questions

Winning work as a haulier is one challenge. Protecting that customer base and growing it into a reliable foundation for the future is another. Many small and mid-sized haulage companies find the transition difficult.

Direct Connect Logistics is one company that has achieved it. Founded by Rhys Hackling, the business has grown from two trucks to a fleet of 18 and has become a leading haulage partner in just over a decade. With long-standing haulage customers and more than 6,000 reviews on Haulage Exchange, it has become known for consistency, reliability and loyalty.

We spoke to Rhys about the decisions that shaped Direct Connect Logistics, the lessons he learned from past ventures, and his advice for hauliers who want to build lasting customer relationships.

Laying the foundations for a haulage business

Direct Connect Logistics was built on a clear vision from the start. Founder Rhys Hackling had already been running vehicles within his air conditioning ducting company, giving him first-hand experience of transport and fleet management.

When the construction downturn and subsequent recession of late 2011/early 2012 forced that business to close, he took the lessons learned and channelled them into creating a dedicated haulage company with growth and professionalism at its core.

1) Turn challenges into opportunities

The ducting industry gave Rhys valuable foresight. He had noticed that ducting always lagged behind construction by around 12 months. When new builds slowed in 2011, he knew a downturn was coming. Within weeks the ducting business was losing heavily, but the transport side was still performing well.

That contrast convinced him to focus on haulage. More importantly, it taught him to think beyond the day-to-day and to factor wider industry cycles into his decisions.

By recognising the warning signs and acting on them, Rhys laid the groundwork for Direct Connect Logistics to be resilient from the start.

2) Define your business identity

One of the earliest decisions was how to position the new company. Rhys describes two models that logistics companies can adopt:

• Solutions-based companies, which secure work first and then source whatever vehicles are required.
• Service-based companies, which run a defined fleet and concentrate on keeping those vehicles busy.

Direct Connect Logistics chose to be service-based. Every asset had to earn its keep, which meant building a model around utilisation and consistency.

And if they needed specialist vehicles for one-off loads, they could rely trusted subcontractors to get the job done.

Haulage Exchange provided the ideal platform for that approach, connecting the company’s vehicles with loads and reducing the risks of idle capacity.

3) Set professional standards from day one

From the outset, professionalism was at the centre of operations. Vehicles were kept spotless, drivers wore uniforms and PPE, and paperwork was completed with care. When working as a subcontractor, Direct Connect Logistics avoided heavy livery to ensure their haulage customers saw them as a representative of their own business, not a competitor.

Drivers were trained to introduce themselves as working on behalf of the subcontracting customer, reinforcing trust and presenting the right image. Blank PODs were used as standard to avoid confusion and to protect customer relationships.

“Drivers are the face of your company. Customers often judge you by the driver who turns up.”

Even the smallest details were considered. Drivers were equipped with first aid kits, accident report packs, sanitiser, and welfare items like “wee bags” to safeguard their health during long shifts.

For Rhys, these touches matter: they support driver wellbeing while also demonstrating to haulage customers that the company takes professionalism seriously.

Turning one-off jobs into repeat contracts

One of Direct Connect Logistics’ first jobs on HX turned into a breakthrough. A company in Banbury, struggling to cover new haulage contracts, gave them a chance. Impressed by the service, they offered repeat work and even paid in 14 days to support a new business. Within weeks, Direct Connect Logistics was running multiple vehicles a day for them.

This pattern has repeated many times. A £500 job grew into £48,000 of work in a single week. Another one-off booking became a customer still with them a decade later.

Drivers as ambassadors: why your staff shape customer loyalty

Scaling isn’t just about haulage vehicles — it’s about people. Rhys believes drivers are the most important factor in customer retention.

The key, Rhys believes, is communication. Haulage customers trust subcontractors who keep them informed, particularly when problems arise.

He recalls a subcontractor who suffered a puncture shortly after loading. Because the driver informed him immediately, he was able to update the customer and keep the job on track. “That honesty,” he says, “is what makes haulage customers come back.”

Direct Connect Logistics also invests in training HGV drivers to present themselves as working on behalf of the contractor, never directly soliciting work. They’re uniformed, equipped, and prepared to represent the brand with professionalism.

This, he argues, is often what keeps haulage customers loyal. “At the end of the day, the driver is who the customer sees. If they trust the driver, they’ll trust you.”

Do your homework: how to spot the right haulage customers

Not every haulage customer is equal, and Rhys encourages hauliers to research before investing time in relationships. Haulage Exchange’s feedback and payment records are one of his go-to tools.

By checking account age, number of completed jobs, and payment history, Direct Connect Logistics can identify reliable partners. He contrasts a small but active depot of Speedy Freight, which had logged over 16,000 completed jobs, with other large companies that showed very little trading activity.

This level of research, he says, saves wasted effort and helps focus on the right opportunities.

Retaining customers for the long term

Direct Connect Logistics has haulage customers who have been loyal for over ten years. That loyalty, Rhys explains, comes down to three things:

1. Consistency
2. Fairness
3. Communication.

Many new haulage customers arrive because their previous hauliers failed on those basics. Undercutting, he warns, is rarely the answer. “If you win work by being the cheapest, you’ll never escape that position,” he says.

Instead, Direct Connect Logistics has built a reputation on stable pricing, reliable service, and professional drivers.

“Even a £50 job can lead to a major contract if you do it properly.”

Rhys also stresses the importance of diversification. “Customers come in waves,” he says. “Some will be busy for months, then quiet. You need enough waves so you’re never left exposed when one slows down.”

When to subcontract: honesty and standards matter

As the business grew, Direct Connect Logistics also relied on haulage subcontractors for niche work — from specialist freight to overseas loads. Transparency was always the rule.

If they couldn’t cover work directly, they told customers it would be outsourced but still managed to Direct Connect’s standards. That honesty reassured customers, while still allowing the company to deliver solutions outside its own fleet’s scope.

Use technology to focus on customers, not admin

Haulage Exchange has been central to Direct Connect Logistics’ success for more than a decade.

For Rhys, it is far more than a platform for haulage return loads. Its mapping tools, invoicing, SmartPay and driver apps reduce admin and give him back time to focus on customers.

Switching to HX invoicing alone saved him two days of work every week. “That change,” he says, “freed me to grow the business instead of drowning in paperwork.”

He has also been involved in testing new features like diary management tools, which he believes will transform scheduling for fleet managers.

Using data for sustainable growth

Scaling too fast has ended many small hauliers, but Direct Connect Logistics grew in careful, deliberate stages. From two vehicles, they expanded to four, then six, 12, and finally 18.

Each step was driven by evidence, not guesswork. Rhys monitored daily demand on Haulage Exchange as a barometer for the wider market. If volumes were consistently high and the company was only winning a handful of jobs, he knew there was room to expand. If volumes dipped, he held back. This disciplined approach stopped the business from overreaching.

“Expand only when you know the work is there — and when you have the people to deliver it.”

Look beyond today’s workload

Rhys stresses that growth decisions shouldn’t be based solely on how busy you are right now. Seasonal demand can create false confidence, while quieter periods may mask longer-term opportunities.

Instead, he advises hauliers to look for consistent patterns across weeks or months.

Use customer data as a guide

Customer relationships also provide valuable signals.

If clients start asking for more work than you can handle, that may justify adding capacity. Equally, if a single customer accounts for most of your workload, it’s a red flag against immediate expansion.

Building a balanced portfolio of customers reduces the risk of sudden drops.

Factor in wider market conditions

Beyond HX volumes and customer requests, Rhys encourages hauliers to pay attention to industry and economic cycles.

Construction trends, fuel prices, and changes in regional freight demand can all shape whether it’s the right time to grow. His own experience in ducting taught him that downturns rarely arrive overnight — warning signs often appear months in advance.

Balancing data with people and systems

Finally, he reminds hauliers that growth is about more than trucks.

Service levels can quickly suffer if drivers, admin systems, or cashflow aren’t ready for expansion. Matching new vehicles with the right staff and processes ensures customers continue to receive the same level of service, even as capacity increases.

This cautious, data-informed strategy allowed him to grow steadily while maintaining the reliability and standards that kept customers loyal.

Final advice for hauliers

From his experience building Direct Connect Logistics, Rhys leaves three lessons for companies looking to protect and grow their customer base:

1. Know what type of company you are. Decide whether you’re service-based or solutions-based.
2. Build relationships early. Even small jobs can develop into long-term partnerships.
3. Scale carefully. Growth should always match demand and be supported by the right people and systems.

Looking ahead, Rhys believes the fundamentals of retention and growth will remain unchanged.

“Customers will always want reliability, honesty and good communication. Technology helps, but at the end of the day, it’s about trust.”

Frequently asked questions

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Truck parking chaos, smart motorways under scrutiny, and a new £18.5bn UK road plan that’s raising more questions than answers — this week’s TWIF covers it all.

We’re also looking at an exciting new HVO trial at UK ports, troubling EU border rule changes, and smarter warehousing on the horizon.

From fuel to freight flow, let’s dive into what’s shaping the road ahead.

🚛 Europe’s truck parking crisis: not just the UK

A new report from Belgium confirms what many in the UK already know: there simply aren’t enough safe, secure truck parking spaces. Across the EU, drivers are forced to rest on highway shoulders or in unsafe industrial zones — risking cargo, compliance, and personal safety.

Even where parking exists, basic facilities like toilets and lighting are often missing. The Belgian transport sector calls it a “dramatic shortage,” and the EU is starting to explore smart solutions — like automated column parking — to do more with limited space.

Sound familiar? As Europe turns to innovation and shared responsibility, there may be lessons for the UK too.

→ See what other countries are doing — and what we could learn.

🛣️ £18.5bn for England’s roads — but where’s the freight focus?

The DfT’s third Road Investment Strategy (RIS3) lays out plans to spend £18.5bn between 2025–2030 — with upgrades, smart motorway removals, and toll reviews in the mix.

But critics say it lacks boldness, long-term thinking, and any clarity on how freight traffic benefits.

→ See what’s planned, what’s missing, and what it means for hauliers.

⚠️ Smart motorways, dumb results?

Despite years of promises, smart motorways and tolls still spark debate. Are they delivering on safety and efficiency for hauliers — or just adding cost and confusion?

This piece breaks down what’s working, what’s not, and where drivers are feeling the pain.

→ Read the verdict on smart roads and freight.

🛢️ Same price, 85% less carbon? HVO trial launches at UK ports

DP World is offering HVO fuel to truck operators at its UK ports — at the same price as diesel. The pilot, backed by Certas and New Era Fuels, aims to cut emissions while giving fleets a cost-neutral transition path.

With free carbon literacy training and up to 5,000 litres per vehicle, it’s a bold interim step to electrification.

→ See how to get involved in the trial.

Also worth a read

• New EU border rules from 1 September are causing confusion, with different countries enforcing the system at different times – and hauliers caught in the middle.
• Supply chain leaders are investing early to prepare for peak season 2025 – focusing on AI, automation and warehouse resilience to beat the bottlenecks.
• Know your slack adjusters: this practical guide explains when (and how) to make manual adjustments – and why you should usually leave them alone.
• From cupping to feathering, tyre wear patterns can reveal hidden problems with your truck’s suspension, alignment or driving habits.
• Smart warehousing isn’t just about robots – it’s about using data, dashboards and connected systems to boost safety, speed and sustainability.

Movers & shakers

Here are this week’s new transport deals, partnerships and developments:

• Leading Midlands logistics firm, D&D Transport, has opened the doors to a brand-new 70,000sqft facility in Alfreton, marking a major investment in its continued growth.
• Palletways UK is relocating its national HQ and core operations to a new purpose-built 640,000 sq ft facility at Fradley Park in Lichfield.
• Wincanton has extended its partnership with tea and coffee retailer Whittard of Chelsea.
• DHL eCommerce is opening a new 104,000sqft depot in Minworth, Birmingham to cement its presence in the Golden Triangle.
• Marks and Spencer is spending £340m to build an automated national distribution centre in Northamptonshire, as part of plans to double the size of its M&S Food business.

Your supply chain is the lifeline of your business, but it’s also a complex network that can be disrupted in countless ways. Weak points in this network, whether inside your own operations or in the wider market, are what we call supply chain vulnerabilities.

From late shipments to cyber threats, even a small crack in the chain can create far-reaching consequences. In this guide, we’ll look at the common types of supply chain risks and vulnerabilities, how they affect your operations, and the steps you can take to assess and reduce them.

Why understanding supply chain vulnerability matters

Every stage of your supply chain depends on the smooth handover of goods, data, and resources. When one link fails, the knock-on effect can disrupt schedules, inflate costs, and damage customer relationships.

In sectors like haulage and logistics, supply chain vulnerabilities can emerge quickly due to tight delivery windows and changing customer demands. Knowing where these supply chain risks are likely to occur helps you prepare for them before they impact your service levels.

Types of supply chain vulnerabilities

Not all supply chain vulnerabilities look the same; some originate inside your business, while others are caused by external forces you can’t control. Grouping them into these two categories makes it easier to spot patterns and plan your response.

Internal weaknesses in processes and operations

These supply chain vulnerabilities stem from within your own organisation, often hidden in day-to-day routines. They usually show up in predictable areas, which means you can address them once you know what to look for, starting with the most common internal vulnerabilities below.

1. Poor inventory and forecasting controls

Without accurate tracking, stock levels can swing from costly overstocking to damaging shortages. This creates waste, ties up capital, and limits your ability to respond quickly to market changes.

Weak forecasting makes it harder to plan for seasonal peaks or sudden drops in demand. The result is often late deliveries, missed opportunities, and customers seeking more reliable suppliers.

2. Lack of transparency and single-supplier reliance

When visibility across your supply network is limited, you cannot see problems until they have already disrupted operations. Missing data on stock movements, lead times, or supplier performance makes it harder to react effectively.

Relying heavily on one supplier adds another layer of supply chain risk. If that supplier experiences delays, price increases, or quality issues, your business may have no quick alternative to keep orders moving.

3. Outdated processes and technology risks

Relying on manual systems or old software slows down decision-making and increases the chance of mistakes. These inefficiencies can compound during busy periods, creating bottlenecks that disrupt schedules.

Outdated technology is also more vulnerable to breakdowns and security breaches. Upgrading to modern tools improves speed, accuracy, and resilience across the supply chain.

4. Human error and compliance gaps

Mistakes in handling goods, processing paperwork, or communicating with partners can trigger delays and extra costs. These errors often stem from unclear procedures or a lack of regular training.

Compliance failures, such as not meeting safety or documentation standards, can lead to fines or legal action. Carrying out regular driver risk assessments and refresher training helps reduce the chance of avoidable incidents.

External risks from environment and market

These supply chain vulnerabilities arise from forces outside your direct control, affecting the wider supply chain. They can appear suddenly and often require contingency plans to keep goods moving when conditions change.

1. Economic and geopolitical disruptions

Shifts in exchange rates, trade policies, or political stability can quickly alter the cost and availability of goods. These changes may also create delays at borders or reduce access to major markets.

Geopolitical tensions, sanctions, and regional conflicts can disrupt established routes and supplier relationships. If your business monitors these trends closely, you’ll be better placed to adapt your sourcing and transport plans.

2. Logistics bottlenecks and transport failure

Congested ports, road closures, and breakdowns in transport infrastructure can halt deliveries and cause cascading delays. These issues can be even more disruptive when moving high-risk freight in road haulage that requires specialist handling and strict timeframes.

Unexpected failures in vehicles, equipment, or scheduling systems can quickly derail your delivery commitments. Building flexibility into your transport plans helps you recover faster when the unexpected happens.

3. Environmental events and global health crises

Severe weather, natural disasters, and climate-related disruptions can stop goods from moving and damage infrastructure. Floods, storms, and extreme temperatures often force route changes or temporary shutdowns.

Global health crises, such as pandemics, can close borders, reduce workforce availability, and cause sudden spikes in demand for certain products. Planning for these scenarios helps your business stay operational when external conditions shift very quickly.

4. Cybersecurity threats and third-party breaches

As supply chains become more connected through digital platforms, the risk of cyberattacks increases. Criminals can target your systems directly or exploit weaknesses in a partner’s network to gain access.

Data breaches, ransomware, and system outages can interrupt operations and damage trust with customers. Strengthening your cybersecurity measures and monitoring third-party compliance reduces the risk of these disruptions.

The impact of vulnerabilities on business operations

When a weakness in your supply chain is exposed, the effects can spread quickly across your entire operation.

These are some of the most common ways supply chain vulnerabilities can affect your business:

• Financial losses and cost escalation: Disruptions can lead to sudden increases in transport, storage, and labour costs. You may face penalties for missed deadlines, while repeated problems can drive up insurance premiums and erode profit margins.
• Operational delays and reputational damage: Late or incomplete deliveries can leave customers frustrated and unwilling to place future orders. Over time, this can weaken your position in the market and make it harder to win new contracts.
• Safety concerns and loss of market position: Accidents or compliance breaches can harm your workforce and lead to legal action. Persistent service failures give competitors an opportunity to step in and take your share of the market.

How to assess your supply chain risks

A supply chain vulnerability assessment gives you a clear view of where weaknesses exist in your supply chain. 

Here’s how to do it in two simple steps:

1. Define scope and map your supply network

Start by outlining every stage of your supply chain, from sourcing raw materials to delivering the finished product. This mapping exercise shows how each part connects, making it easier to spot potential weak spots.

Include all suppliers, transport partners, and storage facilities in your map. The more detailed your view, the better your chances of identifying where disruptions are most likely to occur.

2. Identifying critical weak points using data

Collect performance records, delivery times, and incident reports from across your supply chain. Analysing this data highlights recurring issues and helps you understand their root causes.

Look for patterns, such as repeated delays from a certain route or high defect rates from a specific supplier. These insights allow you to prioritise improvements in the areas that will have the biggest impact.

Resilience strategies and mitigation tactics

Once you know where your supply chain vulnerabilities are, the next step is to reduce their impact and prevent them from reappearing. These strategies help you keep goods moving even when the unexpected happens.

Diversify suppliers and logistics channels

Relying on a single route or supplier increases the risk of disruption if something goes wrong. Working with multiple partners, such as reputable freight forwarders, gives you more flexibility when you need to change course.

Build relationships with suppliers in different regions and keep alternative transport options ready. This diversity helps you react faster when one part of the chain is under pressure.

Create inventory buffers and flexible systems

Keeping extra stock of critical items gives you breathing room during delays. This buffer can keep production running while you resolve the disruption.

Flexible systems, such as dynamic scheduling tools, help you adjust delivery plans quickly. The ability to pivot without starting from scratch is all-important to maintaining customer trust.

Strengthen cybersecurity and continuous monitoring

With more operations moving online, protecting your systems from cyber threats is paramount. Use secure platforms, multi-factor authentication, and regular security updates to keep data safe.

Continuous monitoring tools can flag unusual activity before it turns into a major breach. Quick action here reduces downtime and keeps operations running smoothly.

Educate staff and enforce best practice training

Your team plays a central role in keeping the supply chain resilient. Regular training makes sure they know how to handle unexpected situations and follow correct procedures.

This training should cover compliance, safety, and communication protocols. A well-prepared team can make the difference between a short delay and a major operational breakdown.

Real-world case studies and supply chain crises

Seeing how other companies have dealt with supply chain disruption can give you practical ideas for strengthening your own supply chain.

Below are examples of high-profile crises and the lessons they offer.

Frequently asked questions

The UK’s road network has seen major investment over the past two decades. Smart motorways and toll roads were meant to keep vehicles moving and ease congestion, but for hauliers managing tight margins, the picture isn’t always clear.

While some upgrades bring benefits, others add stress, especially when routes change often or safety features feel lacking. This article looks at what’s working, what isn’t, and what hauliers really need from the roads they use every day.

What are smart motorways and how do they affect hauliers?

Smart motorways use technology to manage traffic flow. Instead of widening roads, they rely on overhead gantries, variable speed limits, and real-time lane control to keep vehicles moving during peak times.

How do smart motorways work?

Cameras and sensors monitor traffic. When volume increases, signs reduce speed limits gradually to prevent stop-start driving. In some cases, the hard shoulder becomes a permanent extra lane.

This method helps prevent traffic bunching, where vehicles slow down sharply due to sudden braking ahead. By easing traffic more evenly across all lanes, smart motorways aim to avoid full stops.

Which motorways are smart motorways?

Smart motorway stretches currently operate on parts of the M1, M3, M4, M5, M6, M25, and M62.

Some use “all-lane running”, while others activate the hard shoulder only during congestion.

For hauliers, this lack of consistency adds planning headaches, especially for fleets covering long distances across multiple regions.

Who invented smart motorways?

They were introduced in 2006, starting with a trial on the M42. Developed by engineers at what’s now National Highways, they were based on European traffic control systems. Since then, the network has grown—but not without criticism, especially from those in freight and logistics.

Why do many hauliers avoid smart motorways?

The idea behind smart motorways was to ease congestion, but many drivers remain unconvinced. A 2023 government decision to cancel all new projects reflected widespread safety concerns. Public confidence is low, with repeated criticism that the removal of the hard shoulder leaves drivers exposed in emergencies.

For hauliers, these risks are magnified. An HGV cannot easily reach an emergency refuge area, particularly when fully loaded or carrying abnormal freight. The Road Haulage Association (RHA) has argued that leaving heavy vehicles stranded in live lanes creates unacceptable risks for drivers and recovery teams.

This has led many fleets to actively avoid smart motorways where possible. Route planning software allows dispatchers to exclude these sections, though doing so often adds mileage, cost, and delays.

Some operators have gone further by adopting company policies that prohibit smart motorway use for certain journeys, especially when carrying hazardous or oversized cargo.

How to avoid smart motorways

Operators that wish to bypass smart routes can use logistics tools that flag affected stretches. The National Highways live map also shows which motorways operate under smart systems.

However, avoiding these routes can mean longer journey times and higher fuel use, affecting fleet fuel efficiency and scheduling.

For small haulage businesses already working with thin margins, this creates a difficult trade-off.

Are toll roads a time-saver or added cost?

Toll roads offer smoother routes in theory. But for many hauliers, the decision to use them depends on more than just traffic flow.

M6 Toll: a haulier-friendly route?

The M6 Toll bypasses a heavily congested section of the West Midlands. It’s wide, rarely slows down, and avoids regular roadworks on the main M6. For time-sensitive jobs, it can be worth the cost.

Still, many operators avoid it. Regular use can push up monthly costs quickly—especially for fleets managing empty return journeys or operating under fixed-price contracts.

Some clients refuse to pay for toll usage. Others request it only when absolutely necessary. A few firms have arrangements that offer reduced rates, but these aren’t widely available.

Toll charges vs real-world margins

Tolls may save time, but they don’t always save money. Fuel prices, labour, and maintenance already stretch budgets thin. Add tolls into the mix, and it often tips the balance the wrong way.

And not all toll routes guarantee a smooth journey. Congestion still happens, accidents can block lanes, and variable HGV speed restrictions often apply regardless of road quality.

For many planners, unless a toll road helps avoid penalties or save on other costs, it’s simply not worth the added spend.

What’s next for UK road funding?

The debate around smart motorways has moved attention onto how the UK funds and maintains its road network.

With cancelled projects and rising costs, operators want to know what comes next and how it will affect freight.

Reinvestment in traditional upgrades

After halting new smart motorway schemes, ministers now face pressure to redirect funding into more conventional improvements. Suggestions include widening pinch points, resurfacing roads, and upgrading junctions to reduce congestion.

For hauliers, these upgrades would be welcome, as smoother roads and fewer bottlenecks support safer, more predictable journeys.

Road pricing and mileage-based charging

At the same time, falling fuel duty revenues due to EV adoption have reignited discussion of road pricing. One option under review is mileage-based charging, which would see operators pay per mile rather than at the pump.

This model would extend beyond existing toll roads, potentially raising costs for fleets that rely on long-distance travel.

Industry reaction to new models

Logistics UK has argued that any future system must be transparent and predictable so firms can budget with confidence.

The RHA has taken a harder line, warning that freight operators must not be penalised for their reliance on road travel and calling for discounts or exemptions where appropriate.

Congestion pricing and modal shifts

Congestion pricing is already in place in some areas, including the Blackwall and Silvertown tunnels in central London.

If expanded, this approach could drive some firms to consider intermodal transportation as a practical alternative, particularly for longer domestic hauls.

But this would only work if investment in rail and depot infrastructure improves. Without that, the burden would continue to fall on hauliers.

What does a smarter network look like for hauliers?

1) Safer and more consistent smart motorways

To rebuild trust, the government must move away from “zombie motorway” schemes and focus on improvements that work in practice. The RHA has called for more emergency refuge areas, clearer signage, and an end to further hard shoulder removals.

Many HGV drivers highlight stress caused by inconsistent design and unclear rules. These issues could be addressed with better consultation and standardised layouts across the network.

2) Fairer toll road pricing

Hauliers also want toll roads to provide value. Right now, many fleets only use them when a client covers the cost. Discounts for regular HGV users or flexible freight pricing could encourage more operators to take advantage of quicker routes.

ANPR-based systems already work, but greater integration with fleet tools would help firms plan more effectively and keep spending under control.

3) Supporting environmental and compliance goals

A truly modern road network should also help hauliers meet operational and environmental demands. Live traffic data could feed into tools that track HGV carbon emissions, support fleet fuel efficiency, and simplify compliance with the HGV operator licence.

Clearer national standards would also support operators during DVSA fleet inspections, reducing uncertainty and proving compliance more efficiently.

What operators really want

Hauliers aren’t asking for luxury. They’re asking for safe, reliable, and fair roads that support the daily demands of modern freight.

That’s missing right now—but with the right changes, it’s achievable.

Conclusion: what’s working and what isn’t

Smart motorways and toll roads were meant to fix long-standing problems. And in some ways, they have.

But they’ve also introduced new ones, especially for hauliers already juggling complex logistics.

What’s needed now is a better balance between safety, practicality, and fairness. Hauliers want roads they can trust, charges they can budget for, and a system that values freight just as much as cars.

That’s not too much to ask.

Frequently asked questions

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

From ex-bankers turned truckers to new cash for cleaner fleets, the UK haulage scene is shifting gears fast.

This week’s TWIF covers it all: a major extension to plug-in grants, why some drivers are ditching office life for the open road, the growing backlash over Operation Brock/M20 delays, and a no-nonsense guide to HGV speed limits.

Plus, what to know about driverless trucks, dodgy Wi-Fi, and smarter fleet growth.

⚡ Plug-in grants extended to 2027 — but is it enough?

There’s good news for fleets eyeing the switch to electric: the government’s plug-in grant scheme for electric vans and lorries will now run until at least 2027.

That means up to £25,000 off per HGV — and £5,000 off qualifying vans — helping to soften the upfront cost of cleaner transport.

The extension gives fleets more time to plan their transition and secure financial support. But industry bodies like the RHA say it’s not enough on its own. With charging infrastructure still patchy and vehicle lead times high, the sector needs a clearer roadmap and more joined-up investment.

Still, if you’re considering electric in the next few years, this gives you more breathing room — and potentially thousands in savings.

→ Find out what support’s available and who’s eligible.

🚚 Bye, office job – hello, open road

Forget what you thought you knew about life behind the wheel — for a growing number of career-changers, HGV driving isn’t a last resort. It’s a conscious move towards more freedom, flexibility, and structure.

Ex-chef Matteo wanted clearer hours. Shane left finance behind to spend more time with family.

They’re part of a growing wave of new recruits trading burnout and high-pressure desk jobs for a simpler, more grounded career on the road.

With the UK still facing driver shortages, their stories challenge old stereotypes and highlight the real lifestyle benefits of haulage work — from predictable schedules to travel and autonomy.

→ Meet the new faces behind the wheel and see why they made the switch.

📏 How fast can you go? A guide to HGV speed rules

Whether you’re hauling freight across a quiet A-road or heading down a busy motorway, knowing the speed limits for your vehicle type is essential — and not always straightforward. HGV speed rules differ across the UK, depending on your vehicle weight, road type, and even which country you’re in (hello, Scotland’s A-road quirks).

Our no-nonsense guide breaks down exactly how fast you can go — and where. It covers single and dual carriageways, smart motorways, built-up areas, and more, with helpful tables and real-world examples.

It also explains how the law views speed limiters, POA, and tachograph compliance — so your drivers stay safe and your operation stays legal.

→ See what applies to your vehicle, your route, and your team.

🛑 “Second-class citizens”? Truckers stuck in M20 chaos again

Operation Brock is back — and so are the queues. Designed as a temporary post-Brexit traffic control system for the M20, it’s now become a long-term burden for UK truckers. With little warning, limited facilities, and miles of disruption, drivers are once again forced to wait it out with no toilets, no food, and no idea how long they’ll be stuck.

Logistics UK has had enough, calling for the scheme to be scrapped and replaced with something that respects drivers’ time, health and working conditions. After all, should the people keeping supply chains running really be treated as second-class citizens?

→ See why hauliers are fed up — and what needs to change.

Also worth a read

• That free motorway services Wi-Fi? According to UK Haulier, it could cost you more than data. This guide shows how to keep driver data safe on public networks — from using VPNs to spotting spoof hotspots.
• A DVSA report says most HGV drivers are following new restrictions on the Severn Bridge, with few infractions so far. It’s a rare good-news story for road safety and enforcement.
• Gut instinct’s great. But data-backed decisions are better. This guide from FreightWaves breaks down how to use analytics, KPIs and planning tools to grow your fleet the smart way.
• The UK government’s launching a study on how driverless HGVs could safely operate on UK roads. Still a way off, but it’s a sign of what’s coming.