Haulage Exchange

Starting your own freight forwarding business is a big move, but if you’re organised, informed, and willing to build relationships, it can be a highly rewarding venture. With global supply chains always in motion, there’s strong demand for reliable operators.

In this guide, we’ll walk you through how to start a freight forwarding company in the UK, covering everything from legal setup to finding clients and building long-term success.

What is freight forwarding?

Freight forwarding is all about arranging the safe, efficient movement of goods from one location to another, often across borders and using multiple types of transport.

Freight forwarders don’t carry the goods themselves; instead, they coordinate with haulage carriers, handle paperwork, and manage logistics from start to finish. It’s a service-based role that sits at the heart of the supply chain.

A good freight forwarder simplifies complex movements, ensures goods arrive on time, and solves problems when delays or issues come up. They deal with customs, documentation and risk management, freeing up businesses to focus on selling, not shipping.

It’s also helpful to understand the differences between freight brokers and freight forwarders, especially if you’re planning to specialise. While there’s some overlap, brokers mainly match loads with carriers, whereas forwarders manage the full logistics process.

Before diving into the practical steps of how to start a freight forwarding company, it helps to know what clients actually expect from each.

The freight forwarding business model

Before launching your company, you’ll need to understand how freight forwarding businesses actually make money.

Most forwarders earn through service fees or margins added to transport and handling costs, depending on the scope of the job. Some specialise in international freight while others focus on local or industry-specific logistics.

If you’re learning how to start a freight forwarding business from scratch, it’s smart to decide early whether you’ll operate independently or partner with existing carriers and agents. Some forwarders offer added services like warehousing, customs clearance, or digital tracking tools to boost value.

You can also gain insight from related industries by looking at what’s involved in starting a haulage company.

Most new businesses start with smaller contracts or niche sectors, building trust and relationships over time. Keeping your overheads lean and using digital platforms to find work can help you stay competitive in the early stages.

Sole trader vs limited company

One of your first decisions will be choosing a legal structure. In the UK, most freight forwarders start as either a sole trader or limited company.

When deciding, think about how much liability you’re willing to take on, whether you’ll need to raise capital or hire employees, and how you plan to grow your freight forwarding business in the long term.

The structure you choose now might change as your freight forwarding company develops, but it’s worth getting the setup right from the start.

Do your research first

Before you start buying business cards and software, you’ll need to do some proper research to fully understand what’s required when starting your own freight forwarding company.

1. Analyse industry trends and opportunities

The freight industry is evolving fast, driven by shifting trade routes, rising e-commerce demand, and the pressure to streamline operations.

While global freight volumes continue to grow, clients are also expecting more transparency, flexibility, and digital access. That creates plenty of space for new freight forwarders who are tech-savvy and service-focused.

One key trend is the rise of digital platforms that simplify the process of finding work and managing loads.

For new businesses, tools like transport bidding offer a flexible way to access available jobs, fill return journeys, and stay efficient without relying on long-standing contracts. These platforms are especially useful when you’re still building your client base.

There’s also growing demand for forwarders who specialise, whether by region, cargo type, or industry. From cold-chain logistics to small parcel forwarding for e-commerce sellers, niche services can help you stand out in a crowded market.

Keeping an eye on regulation, sustainability, and automation trends will help you stay competitive long-term.

3. Develop a detailed business plan

A strong business plan gives your company structure, focus, and a clear path to follow.

It’s not just for securing funding; it also helps you make informed decisions as you grow your freight forwarding company. Whether you’re going solo or aiming to scale, this document should evolve with your business.

Start by outlining your core services. Will you specialise in air freight, container shipping, or local deliveries? Define your niche based on your experience, partnerships, or the needs of your target market.

Include a competitive analysis so you know what you’re up against. Research other freight forwarders in your area or sector and note what they’re doing well and what they’re not. This helps you shape your own value proposition and highlight what makes your service different.

Finally, set realistic goals for your first year. These might include revenue targets, monthly shipments, or client retention rates.

Support these with estimated expenses, income projections, and a plan for how you’ll adjust if things shift.

4. Plan your budget and identify startup costs

Starting a freight forwarding company doesn’t have to break the bank, but it’s important to understand your upfront and ongoing expenses.

Being realistic with your budget from day one helps you avoid cash flow problems and build a more sustainable operation. Many first-time operators underestimate what it takes to get going.

Your initial costs will vary depending on whether you’re working from home, renting office space, or investing in software and systems straight away. Common startup costs include:

Once you’ve launched, your ongoing expenses will depend on how you run your business.

You may need to cover subcontractor payments, customs handling fees, warehousing, or staff wages. Keep a buffer for unexpected costs, especially in the early months.

If you’re learning how to start a career as a freight forwarder and want to go out on your own, keeping overheads low is key. Starting lean lets you build up slowly without relying on loans or outside investment.

Just make sure you’re still delivering a professional service your clients can trust.

5. Understand the legal and regulatory standards

Freight forwarding businesses in the UK must follow a mix of local and international regulations, depending on the services they offer.

Even if you’re not physically moving goods, you’re responsible for the paperwork, customs procedures, and legal compliance surrounding each shipment. If you fail to meet the right standards, expect delays, fines, or loss of client trust.

You’ll need to understand basic customs procedures and international trade rules, especially if you’re dealing with imports or exports. That includes knowing how Incoterms work, how to handle HS codes, and when duty or VAT is applied.

Staying up to date with UK border policies post-Brexit is also important. It’s a good idea to familiarise yourself with:

You don’t need to become a customs expert overnight, but you do need to know where your responsibilities begin and end. You might choose to handle some parts of compliance yourself, or work with agents who specialise in customs clearance.

Either way, building your knowledge before you start a freight forwarding company makes your service more reliable and trustworthy.

6. Consider necessary licences and permits

One thing to note when you learn how to start a freight forwarding business in the UK is that you don’t need a specific freight forwarder licence to operate.

However, that doesn’t mean you can skip formalities altogether. Depending on your services, you may need to register for certain authorisations or partner with licensed agents.

If you plan to offer customs brokerage in-house, you’ll need to register with HMRC as an authorised customs agent. You’ll also need to handle things like EORI numbers, VAT registration, and possible sector-specific requirements depending on what you’re shipping. For example, some goods like food, pharmaceuticals, or chemicals have their own regulations.

Even without licensing, having the right cover in place is non-negotiable. Freight forwarder insurance is essential for protecting against loss, damage, or legal claims if things go wrong. This often includes public liability insurance, professional indemnity, and cargo cover.

Having these basics in place shows clients that you take your responsibilities seriously. It also helps you work more confidently, knowing you’re protected if a shipment gets delayed or something goes missing.

If you’re unsure, speak with a broker who understands freight and logistics operations.

Launch your freight forwarding company

Before you dive into daily logistics tasks, there are a few basic steps to start your freight forwarding company off on the right foot.

These steps are practical, straightforward, and give you a working foundation before you start scaling.

Utilise freight management software

Technology plays a big role in running a smooth and efficient freight forwarding business.

Even as a small operator, using the right digital tools helps you save time, reduce errors, and stay competitive. From quoting and tracking to managing paperwork, software makes the job much easier.

Many freight forwarders also use load boards or freight exchange platforms to find available jobs and reduce empty runs.

These tools are especially helpful when you’re just getting started and don’t have a full client base yet. They let you stay busy while you build longer-term relationships.

As your business grows, you can scale up with Transportation Management Systems (TMS), route optimisation software, or CRM platforms to manage leads and bookings.

Get started in freight forwarding with what you need now, and upgrade as you go. Choosing the right tech early on helps create a more streamlined operation from day one.

Build your network of clients

Clients are the backbone of your freight forwarding business, so building strong, long-term relationships should be a top priority.

Start building relationships from day 1

Whether you’re reaching out to small importers, manufacturers, or growing e-commerce stores, the goal is to become their go-to logistics partner. Start your freight forwarding company small, build trust, and deliver consistently.

Networking plays a huge role in this. Connect with potential clients at industry events, trade shows, or through logistics directories and LinkedIn. You can also find early work through digital platforms or by forming partnerships with other operators.

Relationship-building takes time, but consistency and reliability go a long way. The more responsive and professional you are, the more likely clients will stick with you and recommend you. It’s not just about getting work, but keeping it and if you’re figuring out how to start a freight forwarding business, building loyalty is just as important as landing your first job.

Develop a marketing strategy

Once you’ve got your initial clients in place, you’ll need a marketing strategy to continue attracting more over time. Marketing doesn’t need to be complicated, but it should be consistent.

You don’t have to do all of these at once, of course. Start with the basics. Then, build momentum and double down on what works best for your market.

Keep your clients with strong customer service

Great customer service is one of the fastest ways to stand out in the freight industry.

Clients remember how problems are handled, not just when everything goes to plan. The goal is to be reliable, responsive, and easy to work with especially when things get busy.

Start by setting clear expectations upfront. Be honest about lead times, pricing, and what’s included in your service. If something changes, communicate quickly and clearly to keep your clients in the loop.

Attracting new clients often comes down to reputation. People want to work with businesses that are responsive, dependable, and solution-focused.

If you deliver consistently and stay easy to contact, you’ll get repeat work and referrals over time.

Frequently asked questions

Can you start a freight forwarding company?

Yes, and you can do so without a specific licence. With some industry knowledge, basic tools, and a clear understanding of logistics and compliance, it’s a business that can scale over time. If you’re wondering how to start a freight forwarding business, the key is to start small, stay organised, and focus on building trusted partnerships.

How hard is freight forwarding?

Freight forwarding isn’t difficult to enter, but it does come with complexity. You’ll need to juggle coordination, documentation, client service, and shifting regulations, often all at once. If you’re learning how to get started in freight forwarding, a calm approach, good systems, and industry connections will make things a lot easier.

What are the risks of freight forwarding?

Risks include delays, customs issues, cargo damage, or liability if something goes wrong in transit. That’s why good planning, insurance, and clear communication with both clients and carriers are so important. Understanding your responsibilities before you launch can help you avoid common mistakes.

Are freight forwarders in demand?

Yes, freight forwarders remain in high demand due to rising global trade, e-commerce growth, and the complexity of cross-border logistics. Businesses rely on forwarders to simplify the process and deliver goods efficiently. It’s a strong industry to be in, with plenty of room for newcomers offering quality service.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

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If you’re no stranger to logistics, you’ll know well that temperature-sensitive goods need special care from start to finish.

That’s where the cold chain logistics comes in, keeping products at the right temperature throughout transport, storage, and handling.

In this guide, we’ll explain exactly what cold chain involves, why it matters, and how you can manage it successfully.

What is cold chain logistics?

Cold chain logistics is the process of transporting and storing products that must stay within a specific temperature range to remain safe and effective.

It involves using specialised vehicles, warehouses, packaging, and tracking systems to maintain cold conditions throughout the supply chain. If you’re wondering what cold chain is, it simply refers to the continuous temperature-controlled journey goods must take from origin to destination.

The cold chain is really important for industries like food and pharmaceuticals, where even small temperature changes can cause spoilage, waste, or safety risks. Unlike standard freight, cold chain transport demands careful planning and fast responses to prevent damage.

As the cold chain logistics industry grows, businesses are investing more in better tools, smarter systems, and tighter quality controls.

The importance of temperature control for perishable goods

Even a small rise or drop outside the safe range can spoil fresh food, damage pharmaceuticals, or shorten the shelf life of delicate goods. That’s why cold chain logistics focuses on maintaining strict, stable conditions every step of the way.

Without proper temperature management, products lose quality, safety, and value before reaching the customer.

Cold chain transport uses insulated vehicles, smart sensors, and real-time tracking to keep goods in perfect condition. Choosing the right transport also means understanding regulations like UK lorry sizes to move goods legally and efficiently.

Key components of cold chain management

A successful cold chain relies on multiple carefully managed elements. From specialist packaging to regulatory compliance, every step must work together to maintain the right conditions.

Temperature-controlled packaging and vehicles

Goods in a cold chain need insulated, protective packaging that can maintain temperature during transit.

Refrigerated lorries, chilled transport vans, and even containers are vital for long-haul and short-haul moves alike.

Without the right vehicles and materials, goods can spoil before they even reach storage.

Storage facilities and warehouses

Proper storage facilities are a must-have in cold chain logistics, providing temperature-controlled environments for goods awaiting shipment or distribution. These warehouses often have multiple zones to store different products at different temperatures.

Backup systems like generators are also essential to prevent losses during outages.

Transportation and tracking systems

Cold chain transport relies heavily on real-time tracking and data monitoring to avoid costly delays or breakdowns.

GPS technology and telematics systems give operators real-time visibility into temperature conditions, route adjustments, and potential delays.

Platforms like freight exchanges help connect businesses with transport partners who can meet cold chain requirements.

Quality control and regulatory compliance

Maintaining a strong cold chain means following strict industry rules around hygiene, safety, and documentation.

Regular checks, audits, and training sessions make sure standards are consistently met.

Especially in pharmaceuticals and food industries, even minor compliance failures can cause massive financial and reputational damage.

Economic and environmental considerations

Managing a cold chain goes beyond just maintaining temperatures; it’s also about keeping costs in check, improving efficiency, and supporting sustainable logistics.

Managing your fleet wisely can make a real difference, and resources like a solid guide to fleet management can help businesses improve efficiency.

Investment in innovation: Advances in cold chain technology, like solar-powered units and eco-friendly refrigerants, are helping to cut energy use. Upgrading infrastructure can be costly upfront but often leads to better long-term savings. Keeping an eye on innovation will give your business a competitive edge while meeting environmental goals.

Common challenges in cold chain logistics

Operating a cold chain presents challenges that can directly affect the quality of goods and the confidence of your customers.

Regulatory and compliance risks: Cold chain goods face strict rules on temperature control, hygiene, and reporting. Missed steps or bad paperwork can result in big fines or lost goods.

Best practices for optimising cold chain operations

By strengthening your infrastructure, monitoring systems, and staff training, you can reduce risks and keep goods safe from start to finish.

1. Invest in robust infrastructure and advanced technology

Modern cold chain systems depend on reliable equipment like energy-efficient fridges, insulated vehicles, and backup generators.

Smart technologies such as IoT sensors and digital monitoring platforms also help businesses track and maintain perfect conditions.

Investing early in strong foundations makes it easier to manage larger volumes and tougher routes later on.

2. Implement effective temperature monitoring

Real-time temperature tracking is important for catching problems before they damage a shipment.

Alerts, automated data logging, and GPS monitoring systems keep cold chain transport safe and traceable at every step.

Early detection of temperature issues means faster interventions and fewer product losses.

3. Use proper packaging and training personnel

Good packaging protects goods against temperature spikes, rough handling, and delays.

Staff training is just as important, making sure employees know how to pack, move, and monitor sensitive shipments correctly.

A well-trained team can spot risks early and prevent cold chain breaches before they happen.

Applications and industry use cases

Cold chain logistics supports a huge range of industries where keeping products at the right temperature is non-negotiable.

From supermarket shelves to hospital supplies, cold chain transport plays a key role in keeping goods fresh, safe, and usable.

Food and beverage supply chains

Fresh produce, meat, dairy, and frozen goods all depend on a strong cold chain to stay safe and tasty.

Every step of the journey, from farms and production sites to supermarket shelves, requires strict temperature management.

Without a reliable cold chain, food waste rises sharply, and shelf lives shrink.

Pharmaceutical and perishable goods logistics

Vaccines, medicines, and lab samples must stay within strict temperature ranges to remain effective.

Pharmaceutical companies rely heavily on specialised cold chain transport to meet safety regulations and patient needs.

Even slight variations during shipping can cause major health risks and financial losses.

Frequently asked questions

What is meant by cold chain logistics?

Cold chain logistics involves managing the storage and transport of products under precise temperature conditions to preserve their safety and integrity. It covers everything from chilled food deliveries to frozen pharmaceuticals moving across borders.

How big is the cold chain logistics market?

The cold chain logistics market is huge and still growing, driven by sectors like food, healthcare, and even tech. Global demand for faster, safer delivery of temperature-sensitive goods keeps pushing investment into better infrastructure. As cool chain logistics expands, companies are looking for smarter, greener ways to meet rising expectations.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

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📊 When is “waiting around” actually working time?

Periods of availability (POA) are often misunderstood — especially by new operators.

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❌ Not the same as a break
❌ Not the same as rest
✅ But still needs recording

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Logistics UK is urging HMRC to step up awareness efforts, warning that many businesses are still unprepared for the changes despite previous delays.

With NI’s reliance on parcel delivery only growing, smooth compliance is key to avoiding supply chain disruption.

If you’ve ever tried to move goods across borders or manage a complex delivery route, you know it’s rarely as simple as booking a courier.

To understand the freight forwarder meaning, think of them as logistics experts who organise the safe, efficient, and cost-effective movement of goods between destinations.

In this guide, we’ll break down what freight forwarding is, how the process works, and how to choose the right partner for your business.

How does freight forwarding work?

What is freight forwarding at its core? It’s about managing the transportation of goods from origin to destination.

Freight forwarders act as intermediaries, leveraging their expertise to choose the best routes, modes of transport, and carriers. They handle the complexities of logistics, ensuring that shipments comply with regulations and reach their destinations on time.

That’s why understanding freight forwarding companies is important if you want to simplify and scale your logistics. A reliable one becomes an extension of your business.

Roles and responsibilities of a freight forwarder

So, what is a freight forwarder actually responsible for? A lot more than just booking shipments, that’s for sure.

It’s no surprise that the freight forwarder definition includes a mix of planner, negotiator, and supply chain problem-solver.

Benefits of partnering with a freight forwarder

Collaborating with a freight forwarder offers many advantages for businesses of all sizes.

For a small haulage business, it’s an affordable way to access global transport networks without needing an in-house logistics team.

Larger companies can benefit from having a dedicated expert manage complex, high-volume shipments.

A forwarder essentially becomes an extension of your business, offering tailored support that adapts as your needs evolve. Their global network and practical know-how can make or break a delivery schedule.

Some forwarders and platforms now offer transport bidding tools or connect through a trusted freight exchange, helping hauliers find loads faster and improve efficiency.

Types of freight transportation

Freight forwarders coordinate various modes of transport to move goods efficiently.

Each option (road, air, or sea) comes with its own strengths, costs, and timelines. Choosing the right method depends on your cargo, budget, and urgency.

Road haulage services

Ideal for domestic or short-distance international shipments, road transport offers flexibility and door-to-door service.

It’s a reliable choice for everything from single pallets in a SWB courier van to full truckloads with a variety of truck sizes, particularly across the UK and Europe. If you’re considering entering the industry, make sure to understand your operator licence requirements and local regulations.

Many businesses start out on the road before expanding into multimodal logistics. It’s a good way to build experience and grow relationships with freight forwarders who handle longer legs of the journey.

Air freight options

It’s suitable for high-value or time-sensitive goods, ensuring they reach global destinations promptly. Freight forwarders help manage documentation and clearance to avoid delays.

Sea freight methods

Although transit times are longer, it’s the preferred choice for bulk shipments across continents.

Forwarders manage container bookings, customs, and port handling; a key part of the freight forwarder meaning in international trade.

The freight forwarding process

The freight forwarding process typically involves six stages, each illustrating the freight forwarder meaning in real-world logistics:

Freight forwarding regulatory & compliance considerations

Navigating the regulatory environment is a key aspect of what a freight forwarder does.

They ensure compliance with international trade laws, customs regulations, and industry standards. This includes accurate documentation, the right freight forwarder insurance, adherence to import/export restrictions, and staying updated on changing policies.

Compliance isn’t just about ticking boxes; it’s about protecting your goods and your business from disruption.

A knowledgeable freight forwarder will make sure all your paperwork is in order, whether you’re shipping pharmaceuticals, food products, or electronics. This includes staying up to date with ever-changing border requirements, international sanctions, and country-specific import/export restrictions.

If you’re new to haulage, it’s worth reviewing our guides on tachograph laws and how to become an HGV driver. And for those running or scaling road freight services, getting your operator licence sorted is an essential step.

Selecting the appropriate freight forwarder

Choosing the right freight forwarder is important for seamless logistics operations. They’ll be handling sensitive cargo, valuable goods, and strict timelines, so reliability and experience count.

The wrong choice could lead to customs hold-ups, late deliveries, or extra charges you weren’t prepared for.

It’s also important to understand the differences between freight brokers and freight forwarders. While their services can overlap, their responsibilities and legal roles aren’t the same. Knowing which one you need can save you both time and money.

Factors to consider when choosing a service provider

Think of your freight forwarder as a long-term partner rather than a one-off solution.

It’s worth investing time in building the relationship and making sure your expectations align. The more they understand your business, the better they’ll support your growth.

Pursuing a career in freight forwarding

The freight forwarding industry offers a bunch of career opportunities for those interested in logistics and international trade.

With logistics constantly evolving, there’s always room for new talent. From entry-level roles to long-term career progression, the industry offers plenty of opportunities to grow and specialise.

Whether you’re starting in operations or aiming for a senior logistics role, truly grasping the freight forwarder meaning gives you a strong foundation. It’s a role that blends planning, communication, and global problem-solving. No two days are quite the same.

Necessary skills and educational background

Key skills include strong organisational abilities, attention to detail, and effective communication. While formal education in logistics or supply chain management is beneficial, practical experience is highly valued. Courses in international trade and customs processes also provide a useful foundation.

Steps to enter the freight forwarding industry

If you’re coming from a haulage background, that’s a big plus. Some HGV drivers move into freight operations after gaining industry insight, especially with a view to long-term career progression. Freight forwarding is ideal for anyone who thrives in a fast-paced, detail-driven environment.

Freight forwarding FAQs

What is a freight forwarder responsible for?

A freight forwarder is responsible for organising the efficient movement of goods from origin to destination. This includes managing transport routes, handling documentation, clearing customs, and coordinating warehousing when needed. They act as logistics experts, ensuring shipments arrive on time and comply with all regulations.

What are the risks of a freight forwarder?

Risks include delays due to customs issues, documentation errors, or unforeseen disruptions like strikes or extreme weather. Choosing an inexperienced or unreliable freight forwarder can lead to shipment hold-ups, damaged goods, or unexpected costs. That’s why it’s crucial to work with a trusted partner who understands your cargo and compliance needs.

Why would you use a freight forwarder?

Using a freight forwarder saves time, reduces costs, and simplifies complex logistics, especially for international shipments. They provide access to global networks, manage customs clearance, and offer expert support throughout the delivery process. For businesses, they’re an efficient way to scale logistics without building an in-house team.

What is an example of a freight forwarder?

An example of a freight forwarder is DHL Global Forwarding, which offers international shipping, customs brokerage, and multimodal transport solutions. They handle everything from route planning to cargo insurance for businesses of all sizes. Other well-known forwarders include Kuehne+Nagel, DB Schenker, and Expeditors.

If you’re working in road transport, you’ve probably heard the term POA thrown around, but what are periods of availability, really?

In short, it’s a block of time where a driver isn’t doing any work or driving but must still remain available to get going when required.

In this guide, we’ll explain how periods of availability (POA) works, how it differs from breaks and rest, and how to record it correctly using a tachograph.

What is a period of availability (POA)

A period of availability is defined as the time when a driver is not working but must still be ready to start work again at short notice. It’s not counted as a break or rest period, but it’s also not classed as active work. To qualify as a POA, the driver must know how long the period will last before it begins.

POA exists to give flexibility to both employers and drivers. It typically applies to scenarios like waiting at borders, depots, or ferry terminals. The important bit is that the duration is predictable and the driver isn’t doing other tasks like loading or paperwork.

If you’re trying to get your head around period of availability and what HGV drivers need to log, think of it as “standby” mode (present but not active). POAs are only one part of the puzzle when managing HGV drivers’ hours. But used properly, they help drivers stay compliant and reduce burnout.

Key characteristics of POA

Examples of POA scenarios

Let’s say you arrive early at a depot and are told your loading slot is in 45 minutes. That waiting time, if known in advance, is a perfect example of a POA. The key point is that you’re not expected to do anything during the wait.

Another example could be a ferry crossing that takes 90 minutes and where you’re required to stay with the vehicle. You’re not resting, but you’re not working either, and you knew the timing in advance. That’s another tick for a period of availability HGV rules.

Time spent as a passenger in a second vehicle, while being transported to a job site or returning from one, may also count. But again, only if you know how long the ride will take and aren’t expected to perform other duties during it.

These examples are common across the transport sector and important to get right.

Differentiating POA from breaks and rest periods

Understanding the difference between POA, breaks, and rest periods is really important. These are separate time categories with different rules under the working time directive. Getting them confused can lead to incorrect tachograph records and potential fines.

Breaks versus POA

Breaks are legally mandated pauses from work, usually 45 minutes after 4.5 hours of driving. During a break, a driver must not be available for work at all. POAs, on the other hand, require you to remain ready for work even if you’re not actively doing anything.

If you’re on a break, you can’t be interrupted. But on a POA, you can be called back to action. That’s why these two things are never interchangeable, even if they might seem similar on the surface.

Rest periods versus POA

Rest periods are longer, off-duty times where a driver must be free from all work responsibilities. Think daily or weekly rest: at least 11 hours daily or 45 hours weekly. This time is yours, and you’re not expected to work or be on call.

POA is more like being “on hold” at work and it doesn’t replace your rest. Misclassifying POA as rest can lead to non-compliance with drivers’ hours rules.

Common situations where POA applies

POA isn’t just a technical rule; it comes up in plenty of real-world driving situations. From scheduled delays to long-distance trips, knowing when to use POA correctly can make all the difference.

Waiting times with known durations

The classic case is waiting at a loading bay or freight terminal, where you’re told it’ll be a 30–60 minute wait.

If this is confirmed in advance, and you’re not asked to help during that time, it’s a POA. It keeps your working time calculations accurate without cutting into your legal breaks or driving time.

This kind of wait is common in busy depots, especially for just-in-time deliveries. Whether you’re an employee or an owner-operator, logging it as POA is the compliant approach. And if you’re aiming to become an HGV driver, you’ll need to learn this early on.

Travelling as a passenger during work hours

If you’re riding in the cab but not working or driving, this may count as POA. Again, the golden rule is: you must know the duration in advance.

If the ride is unscheduled or you’re doing tasks during the journey, it’s not POA. But a known 2-hour transfer with no work expectations? That qualifies. This comes up more often than you’d think in multi-driver or relay jobs.

Recording POA using a tachograph

Periods of availability must be logged using the correct mode on your tachograph. It’s usually marked by a square symbol with a diagonal line through the middle. Switching to this mode helps separate it from driving, working, or rest periods.

Accurate tachograph use is required for compliance with tachograph laws. If you get audited or checked during a DVSA roadside inspection, clear records will be your best friend. Plus, it makes life easier when reviewing shifts, pay, or hours limits.

For transport managers, reviewing POA entries can reveal patterns and delays. If you see repeated long POAs at one location, it may be time to change routes or carriers.

Importance of POA in managing working hours

Correctly using periods of availability means you can maximise time on the road without breaking legal limits. It also protects drivers from fatigue and ensures they’re not working too many hours unrecorded.

Especially for new operators or small teams, understanding periods of availability helps keep everything above board when undertaking haulage contracts.

Drivers also benefit. Logging time properly avoids being penalised or overworked. When everyone knows the rules, the whole operation runs more efficiently.

From planning shifts to avoiding burnout, POAs are part of a smart, safe working strategy. They’re not just about ticking boxes, they’re about protecting your people and your business. When used right, they support long-term growth and compliance.

Conditions for a valid POA

Whether you’re managing a team or running solo, these rules matter. Keeping them in mind helps you avoid penalties and build trust with clients and regulators. They also form part of getting your operator licence and staying compliant.

Frequently Asked Questions

What is a period of availability for HGVs?

A period of availability in HGV refers to a known window of time during which a driver is not working or driving but must remain available to start work again if needed. It typically applies to situations like waiting for a set delivery slot or travelling as a passenger when not working. These periods must be recorded properly using a tachograph.

Is period of availability paid?

Whether POA is paid depends on your employment contract or company policy. Some employers treat it as paid standby time, while others do not include it in hourly pay. It’s important to clarify this with your employer or include it in your contract.

Is POA classed as a break?

No, POA is not a break, it’s a separate category of time altogether. During a break, you must be completely free of work duties and not available for any tasks. POA, on the other hand, means you’re not working but still on standby.

Do van drivers need to monitor POA?

No, POA only applies to HGV drivers. If you have a mixed fleet of HGVs and courier vehicles, you only need to account for this with your haulage vehicles.

“Everything you eat, wear or use has been on a truck at some point,” he says.

That belief led him to start Central Transport, a Wolverhampton-based business specialising in ADR haulage work across the UK and Europe.

When they launched over a decade ago, they started small – just a couple of vehicles and a goal to build something reliable.

As demand grew, they expanded the team, invested in their fleet, and took on more complex jobs. But like many growing businesses, they faced a challenge: how to keep haulage vehicles busy, stay flexible, and still provide great service.

That’s when they turned to the Exchange. With access to trusted drivers, they reduced empty runs, secured haulage return loads, and took on larger jobs. Over the years, they’ve grown their fleet, expanded into new sectors, and continued to scale.

Here’s how Central Transport did it

In the early days, Central Transport used the Exchange to keep their vehicles moving.

At first, the goal was simply to stay on the road. But as the volume of available haulage contracts increased, they saw an opportunity to grow.

“Now we’re posting loads out daily and picking up backloads all the time,” says Cam Ziemniak, Operations Manager. “It helps reduce waste, and quoting’s easier because you know what’s available.”

“If I’ve got a job going to Manchester, I know I’ll find a return load,” he says. “All the info’s there – timings, vehicle size, contact details – so it’s quick to book.”

“If I’ve got a job I can’t cover with our own fleet, I just post it on the Exchange and get it picked up by a subcontractor,” says Cam. “Most of the time, it’s covered within minutes. And because their haulage insurance and documents are already uploaded, I don’t have to chase anything — it’s all done.”

Results

Central Transport has been on the Exchange for over 10 years — a milestone that reflects how well the platform supports steady, long-term growth.

Over that time, they’ve grown from a small team with a couple of vehicles to a well-established haulage company taking on bigger jobs, new sectors, and cross-border work.

“We’ve been on the platform a long time now,” says Manjeet. “And that’s because it works. It’s helped us grow steadily and with confidence.”

And in just the last two years alone, they’ve expanded their fleet from two vehicles to ten — a direct result of the volume and flexibility the Exchange provides.

With access to a trusted network, they’re now able to take on larger jobs, respond to last-minute requests, and deliver better service – all without overstretching their resources.

Conclusion

For Central Transport, the Exchange is part of how the business runs day to day.

From avoiding empty runs and saving admin time, to helping with compliance and enabling growth, the platform has supported them every step of the way.

With plans to upgrade their fleet and expand into warehousing, Central Transport sees the Exchange playing a role in the next stage too.

“We’re not planning to cancel our membership anytime soon,” Cam says. “The work’s there. The system works. It keeps our drivers busy — and that keeps the business going.”

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

🏳️ Unmarked HGVs, unmistakable results

Over the past decade, police forces using unmarked HGV cabs have spotted more than 51,500 offences – including mobile phone use and seatbelt violations – through Operation Tramline.

The elevated view from these trucks helps officers identify dangerous driving behaviour that’s hard to see from a standard patrol car.

As the campaign marks its 10th anniversary, National Highways and police forces say the initiative is helping shift driver behaviour, but the work isn’t over.

🤔 Do you have the right haulage insurance?

But your claim history, cargo type, and even where your vehicles are kept overnight all affect the final price. With the right setup, you could save without cutting corners.

🏁 London’s Silvertown Tunnel opens to drivers

After more than a decade in development, the Silvertown Tunnel is now open, promising faster journey times and reduced congestion around the Blackwall Tunnel.

But for hauliers, it’s a mixed blessing. While the new Thames crossing adds much-needed resilience to London’s east-west freight routes, operators are pushing back against the £10 peak-time toll for HGVs, calling it unfair and unsustainable.

⚡ DPD trials electric HGV with 800km range

DPD has started road testing the MAN eTGX electric HGV, aiming to add zero-emission heavy trucks to its UK fleet later this year. The 800km-range truck will be tested on live delivery routes from the Hinckley hub.

While most of DPD’s HGVs already run on low-emission HVO fuel, the company is working with MAN to develop an electric vehicle capable of hauling double-decker trailers—essential for maintaining load efficiency.

DPD has already cut emissions by 47.5% since 2020 and remains on track to hit net zero by 2040.

😀 6 easy ways to keep your customers happy

Is customer service costing you repeat business?
Great customer service is about more than delivering on time.

🛠️ Time to rethink your loading dock?

For decades, pit-style dock levelers have been the industry default, but at a high cost.

Between downtime, lost floor space, building damage, and poor thermal efficiency, they’re holding warehouses back. That’s why a growing number of Fortune 100 companies are switching to modular exterior dock levelers that install in a single day and boost both flexibility and ROI.

Whether you’re new to the transport industry or scaling up your operations, a firm understanding of HGV insurance keeps your business legally compliant, financially protected, and ready for whatever the road throws at you.

This guide breaks down everything you need to know, from policy types to extras, legal requirements, and how to compare insurance quotes effectively.

What is HGV insurance?

HGV insurance is a specialist type of motor insurance designed to cover heavy goods vehicles used for commercial purposes.

It protects against damage, theft, and third-party claims, ensuring that your vehicle (and your business) is covered if something goes wrong. Without it, operating a truck or lorry commercially in the UK is illegal.

It’s not a one-size-fits-all product. Policies can be tailored to cover single vehicles, full fleets, or even temporary use. Depending on what you carry and how far you drive, your needs will probably vary.

Brokers and providers often use terms like truck insurance UK, haulage insurance, or logistics insurance to describe similar policies. While the core principles are the same, each policy comes with its own conditions, limits, and exclusions.

Understanding HGV, truck, and lorry: Key definitions

In the UK, the terms HGV, truck, and lorry are often used interchangeably, but there are key differences:

If you’re unsure which category your vehicle falls into, you should review the official guidelines on lorry sizes and UK regulations. These standards outline the weight classes, length restrictions, and legal requirements for different vehicle types. Knowing where your vehicle stands will help you get accurate cover and stay compliant.

Most insurers will want to know the exact weight, type, and use of your vehicle before issuing a truck insurance quote.

So whether you’re operating a single lorry or managing a large haulage business with a mix of HGVs and courier vans, understanding these definitions is essential to getting the right policy.

Types of HGV insurance policies

Choosing the right type of HGV driver insurance depends on how your vehicle is used, what it carries, and your budget.

In the UK, you’ll usually pick from one of three main policy types, each with varying levels of protection. Let’s look a look:

Third-party only

Third-party insurance protects you against damage to other people, vehicles, or property, but not your own truck. It’s typically the cheapest option, but it won’t cover cargo theft, fire, or accidental damage to your own HGV.

Third-party, fire & theft

This level includes third-party cover plus protection if your truck is stolen or damaged by fire.

It’s a popular middle-ground choice for older or less valuable vehicles. However, it still won’t cover damage to your truck in a collision you caused.

Comprehensive

Comprehensive haulage insurance covers everything in the previous tiers, plus damage to your own vehicle, even if you’re at fault.

It’s the most complete form of truck insurance in the UK, offering peace of mind in most situations. As you can imagine, this is often the preferred choice for newer or high-value trucks.

Specialised coverage options

Depending on your operation, standard haulage insurance policies might not be enough.

There are several specialised insurance options that offer more tailored protection for different setups. These include:

Fleet insurance

HGV fleet insurance covers multiple vehicles under one policy, making it easier to manage cover and potentially reduce costs.

It’s ideal for large haulage businesses with five or more trucks on the road. Fleet policies can also include mixed vehicle types and drivers.

Temporary insurance

Temporary insurance is useful for short-term cover, and perfect for borrowed vehicles, seasonal work, or short contracts.

You can often get this type of truck insurance online for durations ranging from one day to a few months. It’s flexible and typically cheaper than changing your existing policy.

Telematics insurance

Some insurers offer telematics or “black box” insurance for trucks, using GPS tracking to monitor driving behaviour.

This can lead to lower HGV insurance costs for safe drivers and improved risk management across your fleet. It’s also useful for businesses looking to improve efficiency and reduce incidents.

Optional extras

When getting an HGV insurance quote, it’s also worth considering add-ons that can give you fuller protection.

These extras vary by provider but can make a big difference in case of an emergency. They include:

You might also want to look at haulage goods in transit insurance or light haulage insurance if your operation deals with fragile or high-value goods.

Extras like courtesy vehicles and replacement driver cover are available too. We’d recommend thinking about your risks and day-to-day operations before deciding.

Legal and regulatory requirements

To operate legally, all HGV owners must meet a few key requirements. Here’s what you need to know:

For better peace of mind, working with an experienced provider like Business Choice Direct ensures your cover is both compliant and tailored to your needs. They understand the unique risks involved in haulage and logistics, helping you avoid gaps in protection. Whether you’re launching or scaling, their support can be invaluable.

Factors influencing premiums and costs

The type of goods you carry, your mileage, and your claims history all play a part. Your vehicle’s value, age, and security setup also affect your premium.

Business size matters, too. A haulage fleet insurance policy might come with discounts, while a private HGV insurance policy for a single truck may have fewer variables. The driver’s age, experience, and endorsements are equally important.

If you’re new to the industry, expect higher premiums at first. As you build up a clean record, your costs may drop over time.

Still wondering how much HGV insurance is in the UK? Rates vary widely, so it’s best to get multiple quotes tailored to your setup.

How to shop and compare HGV insurance policies

The best way to find the right deal is to compare HGV insurance policies across a range of providers.

Look beyond price, making sure to check what’s included, what’s excluded, and whether extras are optional or built-in. A cheap quote isn’t always the best value if you’re left underinsured.

Using HGV insurance brokers can save you time and help you find niche coverage. They often have access to policies that aren’t listed through comparison tools. For specific jobs (like heavy haulage insurance or road haulage insurance) a broker might get you better terms.

Whether you’re getting a truck insurance quote for the first time or renewing an existing policy, go in with clear requirements. Look at excesses, cover limits, and cancellation fees.

And always read the fine print, especially if you’re buying truck insurance online.

HGV insurance FAQs

How much is insurance for an HGV?

The cost of HGV insurance depends on several factors including your vehicle type, driving history, and the nature of your work. For new operators, prices can start from around £1,500 annually but can vary widely depending on risk and coverage. It’s always best to get a tailored insurance quote from a trusted provider or broker.

Can HGV drivers get cheaper insurance?

In some cases, yes, especially if they have a clean licence, long experience, and no recent claims. Experienced HGV driver insurance tends to be lower than for someone new to haulage. Taking steps like extra training and using telematics can also reduce premiums.

Why is truck insurance more expensive?

Truck insurance cost is higher because the vehicles are large, expensive, and often used for commercial purposes. They also pose more risk on the road and carry valuable or high-risk goods. Specialist cover like haulage insurance or haulage fleet insurance adds protection but also increases the price.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

🛣️ The A1(M) gets a new motorway services

Sawtry Services, a new £17m MSA operated by Moto, has opened on Junction 15 of the A1(M) between Peterborough and Huntingdon.

There are over 200 spaces for cars, HGVs and coaches, and it also features six Gridserve 350kW electric vehicle charging bays.

The site features a range of stores and food options, including Burger King, Costa Coffee, Greggs, M&S, Pret and a BP forecourt.

🌍 How to hire international HGV drivers

We’ve outlined the full process – from HGV driver visa types to licence checks – in one practical guide.

📈 Non-UK HGV levy rates are up

Speaking of international HGVs, DfT has increased levy rates for non-UK HGVs in line with inflation, and updated their guidance in light of the new UK electronic travel authorisation (ETA).

🧘‍♂️ How to look after your drivers

Long shifts are part of the job, but they shouldn’t come at the cost of mental health.

Supporting driver wellbeing isn’t just good practice—it keeps your operation on track.

🚧 What to do after a driver crashes

However good an organisation’s risk management strategy is, collisions will still happen.

As the UK haulage sector continues to face a shortage of qualified drivers, many fleet operators are now looking beyond domestic recruitment. Recruiting international HGV drivers can help keep loads moving and expand fleet capacity, especially for companies managing mixed fleets of HGVs and vans.

But hiring from overseas comes with extra steps. In this guide, we’ll break down the legal requirements, visa processes and some practical tips to help your team bring in qualified drivers from abroad.

Understanding the legal framework

Before hiring from outside the UK, it’s important to understand what the law requires from your business.

Failing to meet immigration rules can lead to fines, delays or even suspension from future hiring schemes.

UK immigration routes for HGV drivers

Most international HGV drivers come to the UK through the Skilled Worker visa route. This visa allows workers to live and work in the UK if they’ve been offered a qualifying job from a licensed sponsor.

Your business must be registered as a sponsor to use this route. This isn’t just a box-ticking exercise. The Home Office expects sponsors to monitor and report on sponsored employees.

Other routes, like temporary worker visas, may apply in some cases, but most long-term hires will need a Skilled Worker visa. Drivers must also meet English language and salary requirements set by UK Visas and Immigration (UKVI).

Right to work checks and compliance

Before your new driver starts work, you’ll need to complete a right to work check. This means verifying the individual’s identity documents and visa status. It’s your responsibility to keep proper records.

Failing to do this properly can result in civil penalties. You’ll also risk losing your sponsor licence, which would impact any future overseas hiring.

Visa sponsorship process for haulage companies

To start recruiting international HGV drivers, you’ll need to become a licensed sponsor. This process involves an application fee, document checks and a commitment to meeting sponsor duties.

How to apply for a sponsor licence

You’ll first need to apply to the Home Office for a sponsor licence. Fees vary depending on the size of your business. Most medium or large fleets will pay the higher rate.

You’ll need to provide company records, demonstrate that your roles are genuine and show you’ve got the right systems in place to monitor sponsored staff. Most applications are processed in around 8 weeks, but delays can happen if documents are missing or unclear.

Once approved, you can assign Certificates of Sponsorship (CoS) to overseas drivers who’ve been offered a role. This is a digital document they’ll use when applying for their visa.

How to manage visa applicants

The Skilled Worker visa process includes biometric enrolment, documentation, and a possible electronic travel authorisation (ETA) for some nationalities. Most decisions are returned within 3 weeks, although it can take longer during busy periods.

While drivers are waiting, make sure they understand what they’ll need on arrival, such as housing, right to work documents and training plans. These early weeks can shape long-term driver retention.

Tips for recruiting international HGV drivers

Once you’ve got your sponsor licence, the next step is finding the right people.

Overseas recruitment takes time and planning, but it can offer strong long-term benefits.

Finding the right candidates

Use experienced recruiters who specialise in sourcing international HGV drivers. They’ll know what to look for in applications and can help you avoid issues with visa rejections or licence conversions.

Pay attention to driver experience, licensing history and the types of vehicles they’re qualified to operate. Knowing the types of lorry your fleet runs will help match candidates more effectively.

Make sure any overseas qualifications can be converted or recognised under UK law. Some drivers may need to take extra tests before they can legally drive here.

Supporting your new recruits

Helping overseas drivers settle into their role isn’t just good practice—it helps with long-term retention. Provide help with accommodation, local travel and general orientation. A welcome pack with basic UK road rules, HGV driver hours and contact numbers can make a big difference.

Include time for familiarisation with routes, your depot, and any digital systems you use. Whether you’re managing HGV drivers directly or through a transport manager, clear communication is key in the early days.

What’s next for fleets hiring abroad?

Bringing in talent from overseas can help your operation grow—especially if you’re struggling to recruit locally. But it’s not a quick fix. It requires planning, patience and a willingness to invest in your team.

As part of your planning, think about long-term staffing needs. You may want to combine overseas hiring with apprenticeships, licence upgrades or internal promotions. Hiring from abroad is just one part of a broader recruitment strategy.

Don’t forget to consider logistics around cabotage regulations if you’re operating across borders. While UK immigration handles visas, EU road rules still apply to foreign-registered vehicles and international journeys.

You’ll also want to review your HGV insurance cover before bringing in overseas staff. Vehicle use, journey types, and driver profiles can all affect what’s covered, and the cost of your insurance premiums.

And of course, keep your operator’s licence details up to date. Any change in your operating model, staffing or safety processes must be reflected in your licence records.

Frequently asked questions

What are the visa options for international HGV drivers in the UK?

The Skilled Worker visa is the most common route for international HGV drivers. It allows them to work in the UK if sponsored by a registered employer. Other options, like temporary visas, are more limited and often tied to seasonal work.

How can haulage firms become visa sponsors?

You’ll need to apply to the Home Office for a sponsor licence. The process includes submitting business documents, paying a fee and agreeing to meet compliance duties. Once approved, you can assign Certificates of Sponsorship to overseas drivers.

Is recruiting HGV drivers from abroad worth the effort?

Many fleets find it’s worth the time and cost, especially when local recruitment isn’t enough. You’ll need to plan carefully, but bringing in overseas drivers can support long-term growth and reduce empty vehicle time.

What documents do international drivers need to work in the UK?

They’ll need a valid passport, visa, and licence (with any required UK conversions). You’ll also need to complete a right to work check before they start. Some drivers may require additional permits depending on where they’ve trained.

How long does it take to bring a foreign HGV driver onboard?

It can take 2–3 months from start to finish. This includes sponsor licence application, issuing the Certificate of Sponsorship, and visa processing. Planning ahead helps keep your schedules on track when hiring a truck driver from abroad.

Haulage operations rely on keeping schedules tight and loads secure. But no matter how well your planning software or fuel strategy is working, it’s people who keep everything moving.

That’s why driver mental health needs just as much attention as vehicle maintenance or routing. When drivers struggle with stress, fatigue or isolation, it doesn’t just affect their wellbeing – it affects the entire operation.

Why driver mental health matters to haulage firms

Driving professionally is demanding. And when shifts are long, routes are unpredictable, and rest comes second to delivery deadlines, it takes a toll.

According to Randstad’s 2023 Health and Well-being in the Workplace report, more than a quarter of logistics workers took time off last year due to stress or mental health issues. Nearly one in five said they were planning to leave the industry within the next 12 months for the same reasons.

For haulage firms running mixed fleets, the risks aren’t just personal, they’re operational. Poor driver mental health often shows up as reduced focus, increased absences, or higher accident rates.

None of those are small issues when you’re managing tight margins and SLA expectations.

Common mental health challenges in haulage

HGV drivers often work in isolation. They’re away from home, dealing with tight schedules, delays, and variable working conditions.

When these pressures build up, it becomes harder to concentrate. And that’s when mistakes happen.

Impact on driver performance

Poor driver mental health can show up in different ways. Some are obvious, some are subtle.

Tired or distracted drivers may miss signs, skip checks or lose concentration at the wheel. Reaction times slow down. Communication with traffic offices becomes shorter or more strained.

In real terms, this could lead to late deliveries, missed turns, and even load damage.

Over time, it also increases HGV driver turnover, as unhappy drivers seek work elsewhere or leave the industry altogether.

Spotting the signs early

Recognising poor driver mental health isn’t always easy, especially when people are used to pushing through. But there are patterns.

Watch for changes in behaviour—like short tempers, withdrawn communication, or sudden dips in performance. Frequent sick days or last-minute shift cancellations can also be warning signs.

This is where the role of the transport manager matters. They’re often the first point of contact. Being approachable, and creating space for honest conversation, helps surface issues earlier.

Addressing stress and fatigue in HGV operations

Stress and tiredness are common, but that doesn’t mean they should be ignored.

There are several day-to-day actions you can take to reduce pressure on your drivers.

Fatigue isn’t just physical – it builds up over time. And if your fleet spends long periods working under pressure, the effects will start to show.

Reviewing tachograph compliance regularly, and checking in with drivers before workloads build up too much, can reduce avoidable stress.

Supporting driver wellbeing across your fleet

Putting driver wellbeing on the agenda doesn’t need to be complicated. It starts with understanding that wellbeing isn’t just about physical health.

Small changes to how you approach schedules and communication can have a bigger impact than you might think.

Building mental health into your policies

It’s useful to include driver wellbeing guidance in your internal documents. Even a short section in your driver handbook or H&S policies shows that you take it seriously.

Just having something written down makes it easier for drivers to speak up when they need to.

Training and awareness for line managers

Line managers play a huge part in how supported your drivers feel. Giving them training on how to handle mental health conversations helps them feel more confident.

You don’t need full counselling training. But awareness courses or basic wellbeing checklists make a difference—especially when dealing with sensitive topics during driver risk assessments.

Creating a culture that prioritises people

Creating a workplace where drivers feel comfortable raising mental health issues doesn’t happen overnight. It starts at the top, with leadership making wellbeing part of the conversation.

That could mean regular one-to-ones, anonymous surveys, or appointing someone to lead on mental health internally.

Peer support is another option. Pairing new recruits with experienced drivers helps ease the pressure—especially useful when recruiting HGV drivers during busy periods.

When drivers feel seen and supported, they’re more likely to stay, perform well, and speak up when something’s wrong.

This also makes your business more resilient during busy periods, rule changes, or operational shifts – like updates to cabotage laws or fleet expansion.

Frequently asked questions

What are the signs of poor driver mental health?

Look for behaviour changes like mood swings, withdrawal, or an unusual number of sick days. Reduced concentration, complaints from colleagues, or performance dips may also point to underlying mental health issues.

How does mental health impact driver performance?

Poor mental health affects alertness, reaction time and focus. Drivers may struggle with directions, miss safety checks, or become more prone to accidents. It also leads to higher driver turnover.

How can haulage firms support driver wellbeing?

Start with small, consistent actions, like fair shift patterns, mental health resources, and better communication. Make driver wellbeing part of your company culture, not just an HR tick box.

Is fatigue classed as a mental health issue?

Fatigue itself is physical, but long-term tiredness affects mood, motivation and mental clarity. Managing fatigue is a vital part of supporting overall driver mental health.

What policies support driver mental health?

Include mental health support contacts in your driver handbook, offer line manager training, and make sure drivers know how to access help. Review your practices for managing haulage drivers regularly.

What we’ll cover

What is freight forwarding?

The freight forwarding business model

Sole trader vs limited company

Do your research first

1. Analyse industry trends and opportunities

3. Develop a detailed business plan

4. Plan your budget and identify startup costs

5. Understand the legal and regulatory standards

6. Consider necessary licences and permits

Launch your freight forwarding company

Utilise freight management software

Build your network of clients

Start building relationships from day 1

Develop a marketing strategy

Keep your clients with strong customer service

Frequently asked questions

Can you start a freight forwarding company?

How hard is freight forwarding?

What are the risks of freight forwarding?

Are freight forwarders in demand?

📋 New MOT test for EVs and ADAS?

❄️ Cold chain logistics: The next big opportunity in haulage

💻 Brokers urge fleets to make better use of data

♻️ Top tips for a sustainable warehouse

What we’ll cover

What is cold chain logistics?

The importance of temperature control for perishable goods

Key components of cold chain management

Temperature-controlled packaging and vehicles

Storage facilities and warehouses

Transportation and tracking systems

Quality control and regulatory compliance

Economic and environmental considerations

Common challenges in cold chain logistics

Best practices for optimising cold chain operations

1. Invest in robust infrastructure and advanced technology

2. Implement effective temperature monitoring

3. Use proper packaging and training personnel

Applications and industry use cases

Food and beverage supply chains

Pharmaceutical and perishable goods logistics

Frequently asked questions

What is meant by cold chain logistics?

How big is the cold chain logistics market?

🧐 New eyesight requirements for UK drivers?

🌞 Solar-powered HGVs? Almost

📊 When is “waiting around” actually working time?

🌍 New rules for international drivers’ hours

💼 How to hire the right transport manager

📦 New Windsor Framework rules from May

What we’ll cover

How does freight forwarding work?

Roles and responsibilities of a freight forwarder

Benefits of partnering with a freight forwarder

Types of freight transportation

Road haulage services

Air freight options

Sea freight methods

The freight forwarding process

Freight forwarding regulatory & compliance considerations

Selecting the appropriate freight forwarder

Factors to consider when choosing a service provider

Pursuing a career in freight forwarding

Necessary skills and educational background

Steps to enter the freight forwarding industry

Find reliable carriers and cut your costs with Haulage Exchange

Freight forwarding FAQs

What is a freight forwarder responsible for?

What are the risks of a freight forwarder?

Why would you use a freight forwarder?

What is an example of a freight forwarder?

What we’ll cover

What is a period of availability (POA)

Key characteristics of POA

Examples of POA scenarios

Differentiating POA from breaks and rest periods

Breaks versus POA

Rest periods versus POA

Common situations where POA applies