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Intermodal transportation is a logistics method where goods are moved using two or more modes of transport (like rail, road, or sea), without handling the cargo itself when switching between modes.
This is made possible through the use of standardised intermodal freight containers that remain sealed throughout the journey.
In this guide, we’ll break down how intermodal freight works, what makes it efficient, and where it’s most commonly used. You’ll learn about its benefits, practical applications, and the technologies that keep these systems running smoothly.
Intermodal transportation uses multiple modes of transport with a separate carrier (and contract) for each leg of the journey, allowing more flexibility at transfer points.
Multimodal transport also combines modes, but the entire shipment is handled by a single carrier under one contract.
Here is a comparison of the two concepts side by side:
Feature | Intermodal transport | Multimodal transport |
Contracts | Separate for each mode (allow tailored service levels) | Single contract for entire journey |
Carrier responsibility | Multiple carriers selected per mode | One carrier manages whole shipment |
Flexibility | Higher – choose best carrier per mode | Lower – depends on chosen provider |
Tracking | Tracking can differ per leg | Single tracking platform across the journey |
If you’re managing complex shipments or working with multiple carriers, freight forwarders can help coordinate each leg of the journey.
Freight forwarding is the process of organising and managing the shipment of goods from one place to another, typically across borders. A freight forwarder acts as an intermediary between the shipper and various transport services, handling everything from bookings and paperwork to customs clearance and delivery.
Intermodal transportation is growing in popularity thanks to its efficiency, cost-effectiveness, and sustainability.
Let’s look at these elements in more detail:
Intermodal transport helps reduce costs by shifting long-haul segments to rail or sea, which are cheaper per mile than road freight. This is especially useful for businesses moving high volumes across regions or borders.
The China–Europe rail route is a great example, offering faster transit than sea and lower costs than air.
Many UK retailers also use rail from continental Europe to save on cross-border shipping expenses.
Because goods stay inside one sealed container throughout the journey, there’s less need for manual handling at transfer points.
Intermodal containerization plays an important role here, allowing cargo to move between modes without unloading or repacking.
This is particularly valuable in sectors like automotive or pharmaceuticals, where fragile or high-value items need extra protection. Intermodal shipping helps maintain product integrity from manufacturer to end user
Rail and barge emit much less CO₂ than trucks, making intermodal freight transport a cleaner alternative.
Many companies are adopting intermodal solutions to meet decarbonisation targets and improve sustainability reports.
For example, DPD and other e-commerce firms now combine electric delivery vans with rail freight for a low-emissions last-mile model. Green corridor projects across Europe are also prioritising intermodal infrastructure to meet climate goals.
Intermodal transport offers a range of advantages but also comes with a few trade-offs. Understanding both sides can help you decide whether it’s the right fit for your shipping strategy.
Different transport modes are paired based on cargo type, distance, and available infrastructure.
Below are some of the most common intermodal combinations used in both domestic and international freight.
Goods arrive at major ports via ocean freight and are then transported inland by road to warehouses or retail hubs.
This is the most common setup for international trade, especially for UK imports coming through ports like Felixstowe or Southampton.
Shipments are moved from port to inland locations using rail instead of road, offering lower emissions and bulk capacity.
The China–Europe rail link is a good example, combining ocean freight to Russian ports with rail to central Europe.
Trucks handle the first or final mile, while rail covers the long-distance leg to reduce fuel use and congestion.
Many UK e-commerce retailers use this combo for cross-border shipments from Europe with local delivery by HGV.
After arriving by sea, containers are transferred onto inland barges that move along rivers or canals.
This is common in Europe along the Rhine and Scheldt rivers, supporting low-emission cargo flow into landlocked regions.
Barges connect to road transport at smaller river ports, offering a quiet and efficient alternative to full road journeys.
In the Netherlands and Belgium, barge-to-truck setups are used to deliver goods into dense city centres without clogging roads while also avoiding congestion charges.
At the heart of intermodal transport is intermodal containerisation: the system of using standardised containers that can easily switch between trucks, trains, ships, and barges.
This approach allows freight to move globally with minimal handling and maximum efficiency.
Most intermodal freight containers fall into standard sizes like 20-foot (TEU) and 40-foot (FEU), which are used for everything from furniture to electronics. Other types include:
These containers are built to handle stacking, lifting, and long-distance travel across multiple modes.
Their durability and versatility make intermodal containerisation a reliable solution for many different industries.
All intermodal containers follow ISO (International Organization for Standardization) guidelines that guarantee global compatibility. These standards cover important details like:
Thanks to these shared specifications, a container loaded in Shanghai can move seamlessly by ship, rail, and road to the Midlands by a Birmingham haulage company without ever being opened.
This is what makes intermodal freight transport both scalable and secure.
Running a successful intermodal setup involves more than just choosing the right modes. The process usually involves both a freight broker and a freight forwarder.
The difference between freight brokers and freight forwarders lies in their role: brokers connect shippers with carriers for single shipments, while forwarders handle the full logistics chain, including documentation, customs, and coordination across multiple modes.
Timing, cargo type, and infrastructure all play a role in how smoothly your freight moves across the supply chain.
Intermodal freight often takes longer than direct trucking due to transfer points and scheduling. However, cost savings from using rail or sea legs often outweigh the extra time, especially for non-urgent shipments.
Businesses must weigh the trade-off between delivery speed and budget, depending on customer expectations and inventory cycles.
Some retailers compromise by using intermodal transport for restocking but reserve air or road for high-speed fulfilment.
Certain goods (like bulk materials, durable goods, or packaged consumer items), are well suited to intermodal containerization. Fragile, high-value, or time-sensitive cargo may require more direct handling and specialist routing.
Success also depends on having access to terminals, cranes, storage yards, and reliable mode connectors. For international shipments, infrastructure must also support efficient customs clearance to avoid costly delays at borders.
Intermodal transport crosses multiple borders and carriers, which means accurate paperwork is necessary at every stage.
The documents required can vary by region and cargo type, but most shipments will need the following:
Digital tools are transforming how intermodal freight is tracked, managed, and delivered. From smart ports to blockchain, technology is making the system faster, greener, and more reliable.
Smart ports use digital scheduling, sensors, and automation to manage container traffic and reduce dwell times.
This improves cargo flow, lowers emissions, and reduces idle time for ships and trucks.
Ports like Rotterdam and Hamburg are early adopters, offering real-time berth planning and container visibility. These upgrades are especially useful in managing peak periods and reducing port congestion.
Automated cranes, vehicles, and robotic sorting systems help terminals move cargo more efficiently. This cuts labour costs and minimises delays caused by manual handling.
Some intermodal hubs use driverless trucks and rail shuttles within terminal grounds to keep operations running 24/7. These systems also reduce errors and speed up container transfer between modes.
Modern tracking systems use GPS, RFID, and IoT sensors to give real-time updates on container location and condition. This helps businesses manage delays and protect sensitive cargo.
High-value or temperature-sensitive shipments, like pharmaceuticals or electronics, benefit from constant monitoring. Customers also gain peace of mind through accurate delivery updates.
Blockchain creates a secure, shared record of a shipment’s journey, reducing fraud and disputes. It can also automate transactions or alerts using smart contracts.
For intermodal freight, blockchain helps make customs clearance and cargo handoffs smoother. It’s especially useful in cross-border operations involving multiple carriers and jurisdictions.
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Sign upIntermodal transportation uses multiple carriers, each responsible for a different leg of the journey, with separate contracts. Multimodal transport uses one provider and one contract to handle the entire shipment, even if it changes modes along the way.
The ocean–truck combination is the most widely used, especially for international freight. Goods arrive by ship and are delivered inland by HGV to warehouses or distribution centres.
J.B. Hunt is one of the largest intermodal carriers in the United States. Globally, companies like Maersk and CMA CGM lead by integrating ocean, rail, and road logistics.
Intermodal is usually more cost-effective for shipments travelling long distances where rail or sea can replace expensive road freight. It’s also cheaper when shipping large volumes that don’t need urgent delivery.
Switching from trucks to rail or barge for long-haul legs notably cuts CO₂ output. Many intermodal freight transport setups now support decarbonisation goals and greener supply chains.
You’ll need intermodal freight containers, chassis for road legs, and terminal equipment like cranes or reach stackers. Some shipments may also require tracking devices or temperature control depending on the cargo.
Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.
Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.
Fines for border breaches are on the rise in 2025, with hauliers facing steep penalties for non-compliance.
From customs to transport violations, this article outlines what’s changing, and how to avoid getting caught out.
→ See what fines hauliers face at EU borders.
Tesco is investing millions in a new automated distribution centre at London Gateway to boost resilience, scale its network, and speed up deliveries.
It’s a big move — and a sign of what’s next in grocery logistics and the growing opportunities for London haulage companies.
→ Read what Tesco’s latest investment means for freight.
Tariff codes are the backbone of cross-border freight. Get them wrong, and you risk delays, overpaying, or worse.
Our new guide breaks down the Harmonised System, finding the right code, and avoiding costly errors.
→ Learn how to classify your goods correctly.
Driver-facing cameras have earned a bad reputation, but are they really the enemy?
A new opinion piece by Nadeem Raza, CEO at Microlise, argues they’re actually a safety ally when used transparently and fairly.
→ Read the case for keeping cameras in the cab.
Cold chain logistics isn’t just about keeping things cold, it’s about preserving quality, safety, and value.
From pharma to food, our guide covers temperature control, common pitfalls, and how to optimise every step. If you move perishable goods, you need this.
→ Get the complete guide to cold chain logistics.
Data breaches aren’t just an IT issue, they’re a business risk.
This piece by Alain Samaha, president at Teletrac Navman, explains how fleets can improve data protection by adopting a ‘privacy by design’ mindset from the ground up.
→ See how to build safer systems with privacy built in.
Find reliable carriers and cut your costs with Haulage Exchange
Sign upA UK tariff code is a unique number assigned to products that helps classify them for customs purposes, ensuring that the right taxes, duties, and fees are applied.
In this guide, we’ll explain everything you need to know about UK tariff codes, from why they matter to how you can easily find a tariff code. If you’re new to the world of importing and exporting or if you’re starting a haulage company, we’ve got you covered with clear and straightforward info to get you on track.
Tariff codes are the backbone of international trade; without them, customs wouldn’t know what your goods are, what duties to charge, or if your goods need special permits.
If you get your tariff code wrong, you could face delays, problems with customs clearance, or get charged the wrong amount. That means paying too much or, even worse, not getting your goods through at all.
If you want to avoid mistakes like that, your first move is finding a tariff code that fits your product properly and lines up with how duties are applied (this ties closely to how import tax and customs duties are worked out in the UK).
Once you’ve got the right UK tariff code, your goods move through the system more smoothly, and you’re not caught off guard by extra costs or admin.
The Harmonised System (HS) is a globally standardised way of classifying goods. It forms the foundation for tariff codes used around the world, including in the UK.
Every product traded internationally is assigned an HS code, which helps customs authorities identify what the item is, apply the correct duties, and monitor trade statistics.
HS codes are recognised in over 200 countries and used by more than 98% of international trade. So, getting familiar with the HS system is key if you want your goods to move across borders without issues.
The HS code is always six digits long. The first two digits show the broader category of the product, while the next four digits narrow it down.
In the UK, the code is extended by another four digits to make a total of ten digits. This extra detail helps classify the product even more precisely for customs.
Let’s take an example: imagine you’re importing shoes. The HS code for footwear could be something like 6403, which would tell customs that it’s a particular type of shoe.
But the UK might add extra digits (say 6403 91 10) which would give even more info about the material and purpose of the shoes. This is where you can see the difference between the HS code and the commodity code, as the latter is more specific to the UK.
Finding the right UK tariff code doesn’t have to be hard, but it does depend on the type of goods you’re working with. Below, we’ll go through some easy ways you can find a tariff code and get your products moving through customs without any hassle.
Let’s break it down and look at the different methods you can use to get the code you need for your goods. First off:
One of the easiest ways to find a tariff code is by using the UK trade tariff online tool. This free tool lets you search for your product and quickly pull up the right code.
All you need to do is type in a description of your product! Then, the tool will give you the UK tariff code based on that.
It’s really straightforward to use, and it’s the first place you should go when you’re trying to figure out which code fits your product. If you’ve got a basic understanding of your goods, this tool can help you narrow down your options in no time.
If the online tool doesn’t cut it, or if you’re dealing with a more complex product, you can email HMRC for a classification enquiry.
HMRC will help you figure out the right tariff code based on a more detailed description of your goods.
While this might take a bit longer than using the online tool, it’s a great way to get certainty when you’re unsure about where your product falls in the tariff system. Freight forwarders also often have experience dealing with HMRC and can help you get the correct classification for your product.
Another way to find a tariff code is by browsing through the UK tariff book, either via sections or chapters. This allows you to see how different products are classified based on their type or function.
The A-Z index can also be helpful for a quick look-up. While this method is a little more manual, it can give you a solid understanding of where your product fits in the tariff system and help you find the right code without relying on the online tool.
If you’re still not sure which tariff code applies, you can request an advance tariff ruling (ATR) from HMRC. This means you’ll submit your product details, and HMRC will officially tell you which code applies.
This is particularly useful if you’re dealing with a complex or unusual product. Once you’ve got your ATR, you’ll know exactly how your goods should be classified, giving you peace of mind when it comes to customs clearance.
In addition to the regular UK tariff codes, there are a few extra code types that apply in specific situations. These are typically for goods that fall under quotas, suspensions, or are exempt from VAT, and they require special tariff codes.
If your product is one of these, it’s important to use the correct code to avoid any issues with taxes or customs. When it comes to trade, getting the small details right is paramount, so don’t overlook these extra rules.
The combined nomenclature (CN) and TARIC systems are used to classify goods in the EU. Parts of these systems still apply in the UK, especially for goods moving between the UK and EU.
These systems use extra digits to give more detail about products, especially for those subject to quotas or special duties.
In addition, the UK has its own national extensions that provide even more precise classifications. These are added on top of the HS and CN codes to provide clarity for goods with unique characteristics or special treatment.
Certain goods fall under special rules, such as quotas, suspensions, or VAT exemptions. For these items, you’ll need to apply specific codes to make sure you’re meeting the regulations.
For example, some products might be exempt from certain duties if they’re classified under specific quotas or suspensions.
To keep things running smoothly, always double-check whether your product falls under these special classifications, especially if you’re dealing with large haulage businesses that regularly handle this kind of trade.
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Sign upThe HS code is used worldwide for classifying products, while the commodity code is specific to each country, such as the UK. The UK’s commodity code extends the HS code, providing more detail about the product.
Not always. The UK may require additional digits or modifications to the overseas HS code to meet national requirements. It’s a good idea to verify the code before using it in the UK.
Tariff information is available through the UK trade tariff online tool or from HMRC. This tool makes it easy to find the right tariff code for your goods.
Tariff codes are provided by HMRC, the UK’s customs authority. You can access these codes via the online tool or contact HMRC for further assistance.
You need a UK tariff code to determine the correct taxes, duties, and compliance requirements for your goods. It helps guarantee that your goods clear customs without issues and that you’re not overcharged or fined.
Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.
Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.
A smart freight initiative in the South West has matched 65 loads, cutting 7,915kg of CO₂ and earning hauliers over £68,000.
With 11 companies onboard and the Haulage Exchange platform powering it all, it’s a win for business and the planet.
→ Read how smart matching is reshaping regional haulage.
55% of fleets still rely on paper forms to assess driver risk.
Manual checks may be familiar, but they’re far from foolproof. Digital tools offer real-time insight and safer roads.
TTC says the shift is no longer optional — it’s essential.
→ See why automation is key to fleet risk management.
Bulk haulage isn’t one-size-fits-all. From tipper trucks to walking floors, each option has pros, cons, and ideal use cases.
If you’re shifting agricultural, construction or recycling loads, this guide breaks down what matters: safety, compliance, and capacity.
→ Get the full guide to bulk transport and walking floor haulage.
Worried your EV will fade before your finance deal ends?
Don’t be. New data shows electric vehicle batteries are lasting far longer than expected — often still performing well past 150,000 miles.
For fleet managers planning the EV switch, this is one myth worth retiring.
→ See the real data on EV battery life.
The wrong insurance could cost you more than a claim.
From types of cover to what affects your premiums (and how to lower them), this updated guide walks you through everything UK operators need to know in 2025. Avoid hidden costs and drive protected.
→ Read the full guide to HGV insurance.
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Sign upBulk freight isn’t always easy to handle. When you’re collecting or delivering loose waste, woodchip, or agricultural produce, the job often needs a specific trailer setup.
That’s where the walking floor comes in.
In this guide, we’ll explain how walking floor trailers work, where they’re used, and what your fleet needs to operate them safely and legally.
We’ll also cover trailer types, health and safety, and sector opportunities—particularly for bulk and waste haulage work across the UK and EU.
Fleets, bookings, subcontractors, compliance & payments.
With HX, you can manage them all in one place.
A walking floor is a hydraulically powered trailer floor made up of slats that move in a sequence. It’s designed to gradually push material out the back of the trailer without tipping.
This unloading method keeps the vehicle stable at all times. That’s especially useful on uneven ground, at low-roof depots, or when working in built-up areas.
The trailer’s bed is split into three sets of slats. These slats work together in a cycle:
The process is smooth and controlled. Drivers can pause or reverse the movement, making it ideal for bulk sites with strict access limits or uneven terrain.
Using a walking floor trailer means you won’t need to lift or tip the trailer to unload. That reduces risks to the driver and others on site.
It also makes the trailer more flexible. You can unload in low-clearance areas, back into bays, or even on slopes.
Plus, walking floors aren’t just for loose material. Some haulage fleets use them for palletised goods on the return leg, adding more options for balancing outbound and inbound loads.
Not every trailer is built for loose, heavy loads. If you’re looking to expand your freight transport work in this space, it helps to know your options.
Adding one of these to your fleet could open new haulage and logistics contracts in the recycling, food processing, and energy sectors.
The walking floor trailer is a staple in several sectors that deal with bulk materials. These industries often post regular work on load boards or book through freight forwarders.
Local councils, waste management firms, and energy producers often use walking floor lorries. Many of these companies operate through brokered contracts, with some compliance expectations such as FORS accreditation.
Private-sector clients include food processors, sawmills, and manufacturers who need regular waste clearance.
These are typically high-volume contracts. Once you’ve proved reliability, they tend to bring long-term opportunities.
Bulk material handling comes with its own risks, especially around unloading and site access.
Driver training is especially important. Some firms include HGV driver training specific to walking floor operations, which helps avoid avoidable delays or load damage.
Whether you’re running across the UK or cross-border into the EU, compliance matters in bulk haulage.
Most walking floor loads fall under waste or agricultural rules, so you’ll need to stay up to date.
If you carry waste, even non-hazardous material, you need a waste carrier licence from the Environment Agency. Loads also need to be accompanied by a waste transfer note showing what’s being moved and where.
Check your HGV operator licence to make sure your fleet is authorised for waste work. Some traffic areas may inspect operators more closely depending on the materials carried.
You’ll also need to keep vehicle condition in check. Walk-throughs or audits may focus on contamination control and the state of the unloading system.
When operating abroad, different rules may apply depending on the type of load and country. For example:
For certain categories, like medical or chemical waste, ADR haulage rules apply. These don’t always affect walking floor work, but it’s worth checking if you transport hazardous loads.
Before adding a walking floor trailer, think about your current contracts and the types of loads you’re equipped to handle.
Ask yourself:
It’s also worth considering your current trailer mix. A flexible setup that allows for both loose and palletised goods could make your asset more useful year-round.
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Sign upA tipper unloads by lifting its bed at an angle, using gravity to slide the load out. A walking floor trailer uses a hydraulic system that moves the load without lifting. This keeps the vehicle stable and allows for unloading in tighter or uneven spaces.
It can be, depending on the setup. Some operators use walking floor lorries for both bulk and palletised goods. That flexibility helps with return legs, especially if you’re running back from an area with fewer bulk opportunities.
Most UK-spec moving floor trailers can carry up to 90–100 cubic metres of loose material, depending on the material density and legal payload.
Double-check your trailer’s unladen weight against UK lorry dimensions and axle limits before loading.
No separate driving licence is required, but you do need to be trained in the hydraulic floor system. Many companies now include this in their standard HGV driver training. If you’re handling waste or hazardous loads, you may also need a waste carrier licence or ADR haulage certification.
The most common sectors are waste and recycling, agriculture, biomass, and retail. Contracts often come from councils, brokers, or processing plants. It’s a strong option for growing your presence in freight transport, especially where tipping trailers aren’t practical.
In 2020, as the transport industry responded to the chaos caused by the pandemic, Valentin Cirstea saw an opportunity and started his own courier company, LUKRS.
“I put all my savings into buying a Luton van and joined Courier Exchange as an Owner Driver… and it didn’t fail to deliver,” he says.
Since joining, LUKRS has grown rapidly from a small courier company to a full-scale haulage business on Haulage Exchange.
They now operate a ‘walking floor division’ for bulk waste materials and handle European haulage with in-house customs clearance.
Here’s how he did it.
Before starting LUKRS, Valentin was working as an Uber driver. When Covid hit, he saw his chance to change direction and build something of his own.
Joining CX as an Owner Driver Valentin started using it daily and gained traction quickly. “I started to secure regular haulage loads, which helped me over time to develop the business and purchase more vehicles.”
As demand grew, he started laying the foundations for a larger operation by getting his Transport Manager qualifications. This led him to meeting business partner, Luciana Stanciu, which “had a huge help in developing this business together” Valentin adds.
Luciana manages the nine-truck fleet and full-time drivers for LUKRS, relying heavily on the Exchange to streamline operations.
The Exchange is extremely straightforward and easy to use.
Luciana Stanciu, Business Partner, LUKRS
“We rely on it for securing bookings, monitoring subcontracted haulage work, accounting and also keeping in touch with our clients.”
“The live tracking feature is also extremely useful. Whether we are doing a job on Haulage Exchange or someone else is doing a job for us, it works great both ends.”
For example, if we are doing a job for a poster on Exchange, they can track our lorries, so they know exactly where we are. When we subcontract a job, rather than me calling the courier and ask what’s the ETA, I can just simply see it on the app.”
The Exchange has also helped reduce the “empty mileage we have on our trucks” Luciana adds. “If I get into a really remote area, I can easily find a load to take me out of there.”
LUKRS also rely on the platform’s integrated tech such as Trustd and SmartPay to run their business with ease.
Trustd is a very good thing. New members joining the Exchange, need to pass through more security checks, which gives us a peace of mind for both haulers and forwarders that use the platform.
Richard Spencer, Founder, LUKRS
Speaking about SmartPay, Luciana says “It just makes the admin work a lot easier. You can just make a payment straight to the Exchange, and then they just sort everything out for you. So at the end of the week, when you have to do all that admin work, it’s done in a matter of minutes.”
With the help of Haulage Exchange, LUKRS has grown into a full–scale haulage business, with specialist work now central to their offering.
The ‘walking floor division’ moves bulk waste materials for the renewables and waste management sectors – which was one of the “main goals since we started the company” says Valentin. “This is a relatively new sector we are operating in but it’s rapidly growing” he adds.
They also offer European haulage and customs clearance which has helped them unlock even more opportunities across Europe.
“I believe Brexit, for us actually helped, because we became specialized into all the customs procedures and not many people do it.”
“Imports and exports in the UK have become incredibly difficult due to Brexit. It’s now a complex process, that’s why we decided to become authorised customs agents” Valentin says.
By becoming authorised customs agents, LUKRS can now handle the entire cross-border process in-house. From import tax paperwork and approval to delivery, this reduces delays and gives their clients quicker and more dependable service.
This client-focused approach is what earns LUKRS such outstanding reviews on the Exchange.
On the Exchange
Positive reviews
For Valentin, the rapid growth and success of LUKRS can be directly attributed to the Exchange.
I strongly believe without Haulage Exchange, I wouldn’t be able to build this business so rapidly
Richard Spencer, Founder, LUKRS
Luciana adds, “It’s very easy to find work at the beginning, especially if you don’t have your own clients. It helps build those relationships up. It helps increase your fleet and get more work in. And it really helps with the cash flow.”
The success LUKRS has found in just over five years goes to show that with access to the right network, tech, and support, it’s possible to build a thriving haulage business at any time… even amidst a global pandemic!
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Sign upX2 was founded in 2003 with a clear concept: to deliver loads more flexibly, using a wide network of hauliers instead of maintaining a fixed fleet. It operated quite successfully for a few years but then stopped growing.
That’s when Ian Cramb bought into business and took over as Managing Director in 2007.
Growing the business was Ian’s number one priority. Leveraging X2’s existing relationship with Haulage Exchange, he was able to build a stronger haulier network, post loads faster, and reduce empty running.
Today, X2 works with around 1,000 hauliers every year and Ian has grown the revenue sixfold, all while keeping flexibility at its core.
Here’s how they did it.
The way X2 uses Haulage Exchange has evolved over the last 20 years.
In the early days, when Ian first took over, X2 “relied very heavily in the use of the platform” to post loads from their customer base, while they were developing their own haulier base.
We would not have grown as quickly in the early days if it hadn’t been for Haulage Exchange.
Ian Cramb, Managing Director, X2
“It really helped the business in its infancy to attract more haulier partners in to fulfil the work and the speed of deployment.”
Today, they rely more on their own established haulier network, but the Exchange remains a key part of their operations for last-minute jobs, backloads, and expanding coverage when needed.
“We wouldn’t want to be without it,” Ian says of the Exchange. “When you need to deploy quickly, it gives you reach beyond your usual partners. And it’s incredibly efficient.”
Flexibility remains X2’s biggest strength. Ian compares their model to a dimmer switch, able to scale volumes up or down depending on seasonal demand – moving from 500 loads a week to 1,000 around Christmas without the burden of permanent fleet costs.
That’s why the Exchange remains such a valuable tool for X2. It lets them scale easily whenever the need arises.
Since joining X2, Ian has increased its revenue sixfold. “Certainly for the first few years, that was, being helped along very much so by Haulage Exchange” he says.
The business now operates out of two sites in Hinckley and Tamworth, and supports a wide range of customers across retail, manufacturing, and logistics sectors.
On the Exchange
Positive reviews
One of Ian’s proudest achievements was winning a piece of business with a customer who had previously used 52 different hauliers to manage their transport needs. X2 streamlined the process by offering a single point of contact while still managing the hauliers in the background.
“They don’t have to deal with the hassle anymore,” Ian says. “We still manage the hauliers behind the scenes, but for them, it’s seamless.”
Even during industry-wide driver shortages, X2 was able to leverage Haulage Exchange to quickly secure haulage subcontractors, ensuring seamless operations and consistent client deliveries.
Haulage Exchange helped X2 grow faster, scale smarter, and build a resilient operation that can flex to meet any client’s needs.
Haulage Exchange is the “market leader,” says Ian.
“The volume of work, the volume of hauliers, how slick it is – that’s what makes it the best choice.”
For Ian, X2’s success comes down to building a sustainable business model with the right partners alongside.
We’re proud of what we’ve built. And the Exchange has definitely helped us get here.
Ian Cramb, Managing Director, X2
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Sign upNathan Smith didn’t originally set out to build a logistics company.
But, when a friend needed help delivering doors for his new business, Nathan and his dad saw a business opportunity. So in 2021, they started Smith & Sons Transport.
“We got a truck and operated that for about a year. Then a van. And we just grew from there.” says Nathan.
As the business grew, they faced a familiar challenge: empty return legs were costing them time and money – and putting pressure on margins.
In December 2024, Nathan found himself at a stalemate with it all. That’s when he turned to Haulage Exchange to help fill the gaps and reduce dead miles.
Since joining HX, Smith & Sons Transport have generated a massive £200k in revenue, simply by filling dead miles. Now, they’ve set their sights on even bigger growth.
Here’s how they did it.
In the early days, Nathan and his team managed everything from the family’s sitting room. Two laptops handled all their job bookings, paperwork, and daily operations.
The work was steady, but heading out with full loads and returning empty was making it harder to stay profitable – especially with rising fuel costs.
“We hit a bit of a stalemate over Christmas 2023. We were running jobs out and coming back empty – it was a big hit, especially with fuel.” he says.
After hearing about Haulage Exchange from a local haulier, Nathan decided to sign up and give it a try.
They began using the platform to find return haulage loads and fill dead miles. The results were immediate.
Without Haulage Exchange, it would be near enough impossible to fill those empty miles. Now, nine times out of ten, we’ll get a load coming back.
Nathan Smith, Founder, Smith & Sons Transport
Happy with the results, Nathan started testing out more of the platform’s features. The built-in diary helped streamline job management, while exporting invoices directly to their internal systems cut down admin time.
As Nathan puts it, “it allows us to what we want to do in the business… run the trucks, earn more money”.
They also started subcontracting through the Exchange, which has become “vital to us” says Nathan.
Knowing they’ve already been vetted through Trustd means Nathan can be confident that the reputation they’ve worked hard to build is protected.
“Even if haulage subcontractors costs a little more, you know you’re going to get a good service” Nathan adds.
Since joining Haulage Exchange in 2024, the impact on Smith & Sons Transport has been transformative.
In under a year, they’ve generated over £200,000 in additional revenue, just by filling those dead miles. That additional revenue has allowed them to accelerate their future growth plans.
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They’re currently building a brand-new 30-bay truck stop, complete with office space, showers and a wagon wash.
The investment marks a huge step forward for the business – one that wouldn’t have happened as quickly without the Exchange.
It’s definitely helped us grow. £200,000 pounds of income over the last year is a massive achievement, from nearly gone bust!
Nathan Smith, Founder, Smith & Sons Transport
By joining Haulage Exchange, Smith & Sons Transport went from stalemate to success in just under a year. They all but eliminated their dead miles, significantly boosted profits and brought forward their growth plans.
Asked to sum up their experience of HX so far, Nathan doesn’t hesitate.
Trusted, reliable, and easy.
Nathan Smith, Founder, Smith & Sons Transport
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Sign upHow much is the Dartford Crossing? If you’re heading across the River Thames via the Dartford Tunnels or QEII Bridge, it’s a question you’ll want answered before you travel.
In this guide, we’ll explain how much is the Dartford Tunnel Crossing for different vehicles, how the payment system works, and how to avoid any unexpected charges.
The Dartford Crossing includes both the Dartford Tunnels and the Queen Elizabeth II Bridge, and will also include the new Lower Thames Crossing that’s about to begin construction. Instead of paying at a toll booth, drivers now pay the Dart Charge online, by phone, or through an account system.
Cameras record vehicle registrations as you pass through, and payments must be made by midnight the following day.
The Dartford Crossing is part of the M25 but operates as its own charging zone. The charge applies to vehicles using the crossing between 6 am and 10 pm every day (outside of these hours, crossings are free).
If you fail to pay on time, a penalty charge notice (PCN) will be issued to the registered keeper of the vehicle.
Understanding the Dartford Crossing fees helps avoid unnecessary fines and keeps your journey smooth, and is especially important if you’re planning on starting a haulage company.
So how much is the Dartford Crossing? The answer depends entirely on what you’re driving.
The system splits vehicles into categories based on type, size, and number of axles.
For most private drivers, the Dart Charge is fairly simple.
Cars, minibuses, and motorbikes fall into Class B, the cheapest category. As of 2024, cars pay £2.50 per crossing, while motorbikes remain free of charge.
If you’re a regular commuter, setting up an account reduces the car fee to £2.00. Motorbike riders do not need to register for an account unless they prefer to manage crossings online.
Small vans, light goods vehicles, and certain campervans fall into Class C.
These vehicles pay a slightly higher Dart Charge due to their larger size and weight. For these two-axle goods vehicles, the standard fee is £3.00 per crossing.
With a pre-pay account, this drops to £2.63. For businesses running fleets, setting up a Dart Charge account helps streamline payments, especially if you operate a small haulage business handling local deliveries.
Larger commercial vehicles, including coaches and HGVs falling into Class D face the highest Dartford Crossing charges due to their size and road wear contribution.
Multi-axle HGVs and coaches pay £6.00 per crossing without an account, but with a pre-pay account, this reduces to £5.19. For those operating a large haulage business, these charges can add up fast if your fleet regularly crosses the Thames.
Unlike many toll roads, the Dartford Crossing doesn’t charge 24/7. Charges apply between 6 am and 10 pm daily, seven days a week. If you cross overnight, between 10 pm and 6 am, you won’t pay anything.
Overnight exemptions are particularly useful for logistics companies that schedule deliveries outside peak hours.
Some HGV speed restrictions in the UK may also make overnight runs more efficient, combining faster journeys with cost savings.
Public holidays don’t affect Dart Charge operating hours, since the same timeframes apply whether you’re crossing on a weekday, weekend, or holiday.
The Dart Charge offers several ways to pay, giving drivers flexibility depending on how often they use the crossing.
Missing a payment can quickly turn into a fine. So, knowing your options is essential.
For regular users, a Dart Charge account offers discounted rates. You pre-load funds into your account, and charges are deducted automatically when you cross.
This system helps avoid missed payments and reduces the risk of receiving a penalty charge.
Business accounts allow fleet operators to manage multiple vehicles easily. For haulage companies, this simplifies record-keeping and helps avoid payment errors that lead to fines.
Having all vehicles linked under one account makes managing busy fleets far more efficient.
If you only use the crossing occasionally, you can make a one-off payment each time you travel.
Payments must be made by midnight the following day to avoid penalties. The easiest way to pay is online through the official Dart Charge website or app.
Some drivers set reminders on their phones to ensure payments aren’t missed after using the crossing. This simple habit can prevent costly fines and unnecessary stress.
Occasional users should always double-check that payments have gone through successfully.
If you prefer not to pay online, the Dart Charge can be paid by phone using the dedicated customer service number. Some payment locations also allow in-person payments at Payzone retailers, offering flexibility for those without internet access.
While post is technically an option, it’s slower and not recommended for payments close to the deadline.
International drivers can also use these methods to stay compliant. The variety of payment options ensures that overseas visitors don’t accidentally fall foul of UK toll charges.
These alternative channels provide backup solutions for anyone unable to access the website or app.
Local residents living within designated areas near the crossing can apply for discounted Dart Charge rates.
Eligible drivers pay just £20 annually for unlimited crossings, which is a major saving for daily commuters. This makes a real difference for locals using the crossing frequently.
To qualify, you must live within one of the defined postcodes surrounding Dartford and Thurrock. Proof of address and vehicle ownership is required during registration.
Applications must be kept up to date if you change vehicles or move house.
These discounts only apply to private cars and motorcycles registered to the resident. Commercial vehicles used for business purposes are not eligible for the resident scheme.
Businesses must still pay full charges based on their vehicle classification.
Failing to pay the Dart Charge on time results in a penalty charge notice (PCN). The fine for a first offence is £70, reduced to £35 if paid within 14 days.
If left unpaid, the charge increases to £105.
How much is the Dartford Crossing fine if you ignore it completely? The answer is costly: unpaid fines may be referred to enforcement agents, adding fees and legal costs on top of the original penalty.
If you believe a PCN was issued in error, you can appeal online or by post. You’ll need to provide evidence supporting your case, such as proof of payment or vehicle exemption.
Appeals must be submitted as soon as possible, as late appeals are unlikely to be accepted.
Certain vehicles are fully exempt from paying the Dart Charge. These include emergency vehicles, military vehicles, and registered disabled drivers using vehicles exempt from road tax.
Electric vehicles are not automatically exempt from the Dart Charge. Unlike some low-emission zones, all vehicle types are subject to payment based on their classification.
EV owners should check carefully before assuming they are exempt.
Oversized loads may require additional permits to use the crossing but still attract the standard Dart Charge fees.
It’s important to check size and weight limits before planning your route. This is especially important if you’re operating large HGVs.
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Sign upYes, for cars the standard Dart Charge is £2.50 per crossing during chargeable hours. This applies in both directions – northbound and southbound. Pre-pay account holders pay a reduced £2.00 rate per crossing.
Yes, the Dart Charge applies to each individual crossing. Whether you cross northbound or southbound, you’ll pay the applicable fee every time. It’s not a return or round-trip charge.
No, Sunday is treated the same as any other day. The Dart Charge applies every day between 6 am and 10 pm, including Sundays. There are no special exemptions for weekends.
Yes, the Dartford Crossing is free for all vehicles between 10 pm and 6 am. This overnight exemption applies seven days a week. Businesses often schedule late-night freight to benefit from these savings.
No, payments must be made by midnight on the day after your crossing. Missing this deadline results in a penalty charge notice being issued. It’s always best to pay as soon as possible after travelling.
The initial fine for missing a Dart Charge payment is £70. If paid within 14 days, it’s reduced to £35. If left unpaid, the penalty can rise to £105, plus potential additional enforcement costs.
Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.
Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.
Amazon has announced a massive £40bn investment in the UK, with four new fulfilment centres, 100,000 new jobs, and expanded data centre infrastructure.
It’s one of the biggest UK investments by a US company – ever.
Logistics firms, take note: the e-commerce giant is reshaping the map.
→ See what’s driving the expansion and what it means for UK logistics.
From new tools like Mobile SmartPay and Secure Collect to a major 25-year milestone, this year’s TEG Member Event was packed with updates, insights and celebration.
Hundreds of HX and CX members joined us at Unity Place in Milton Keynes to explore what’s next for the Exchange – and honour those who’ve been with us since day one.
→ Watch the highlights and get the full recap.
VAT, duty, Incoterms, and customs charges… getting them wrong can mean big costs.
Our new guide walks you through how import tax works, what determines the amount, and how to stay compliant (and profitable) when moving goods into the UK.
→ Get the full guide to import duties and border costs.
Marks & Spencer has deployed five electric Renault HGVs for London and SE deliveries, as part of the eFREIGHT 2030 initiative.
With double shifts, urban safety features, and driver-approved comfort, they’re proving zero-emission haulage isn’t just coming for London transport companies. It’s already here.
→ Read how M&S is making electric work for freight.
Fleet electrification is no small feat, but new tools are making it more manageable.
From intelligent depot planning to EV-specific telematics, four innovations are helping operators hit their net-zero goals without derailing operations.
→ Get the rundown on the tech that’s powering the EV shift.
If you run HGVs and hold a Standard licence, a transport manager isn’t optional, it’s the law.
But even beyond compliance, the right TM can boost efficiency, cut fuel costs, and reduce turnover. Whether you hire, train or outsource, it’s a role worth investing in.
→ See what a TM can do for your fleet (and bottom line).
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Sign upBringing goods into the UK involves more than just arranging transport. You’ll also have to deal with import tax, which affects both the cost of a shipment and how you plan your haulage jobs.
Whether you run a small logistics business or a larger freight operation, getting to grips with duties and charges means fewer surprises when goods arrive at the border.
This guide breaks it all down, from definitions to calculations and everything in between.
Fleets, bookings, subcontractors, compliance & payments.
With HX, you can manage them all in one place.
Import tax covers all the charges you pay when goods enter the country. In the UK, this usually includes import duty, VAT, excise duties, and any admin fees tied to border checks or processing.
Hauliers and freight forwarders don’t always pay these fees directly, but they still affect profit margins and delivery times. The more you understand the charges, the easier it is to quote accurately, manage delays, and keep your clients informed.
It’s easy to mix up import duty and import tax, but they’re not the same.
Import duty is a tariff applied based on the type of goods and where they’re coming from. It’s often used to protect local industries and varies depending on trade agreements and classifications.
Import tax is a broader term. It includes import duty but also adds VAT, excise, and other charges linked to customs clearance. So, while import duty is one part of the process, import taxes cover the full cost at the border.
Knowing the difference helps with planning and paperwork, especially if you’re quoting on international jobs.
If your business handles cross-border shipments, import custom duties can shape your costs and delivery schedules.
Let’s say a customer wants to import goods from outside the EU. If duty rates change or the product classification is wrong, you could face delays or unexpected costs. This might mean vehicles sit idle or additional charges are passed on.
These duties also affect whether a customer chooses to import or find a supplier within the UK. As a haulier or even a courier company, being informed puts you in a stronger position to guide clients and manage expectations.
Even large haulage business operators are reviewing their sourcing and delivery models based on how import duties impact total landed cost.
All goods have a tariff classification, known as an HS (Harmonised System) code. This code decides the duty rate and any restrictions or checks that apply.
Even a small mistake here can lead to incorrect charges. Worse, it could cause goods to be delayed, inspected, or rejected.
If you’re just starting to start a freight forwarding company, learning how HS codes work is time well spent. For experienced firms, it’s often worth having a customs broker on hand or training staff in product classification.
The UK government’s Trade Tariff tool lets you search codes by product type, material, or use.
Duty rates depend on what you’re importing and where it’s from. Some goods are zero-rated, while others carry higher charges.
Here’s a general idea of how the duty varies:
Goods from countries with free trade deals may qualify for reduced or zero import duty. But you’ll need the right proof of origin to apply.
Changes to trade rules after Brexit also mean businesses should check updated duty rates regularly.
There’s no one-size-fits-all formula, but here’s how to approach import tax calculations for each shipment.
Start with the commercial value of the goods. This should match the invoice and reflect the actual price paid.
Using the HS code and country of origin, apply the correct percentage to the goods’ value.
For example, if goods are worth £8,000 and the duty rate is 5%, the import duty comes to £400.
Next, add any excise duties if you’re importing alcohol, tobacco, or fuel.
Then include shipping and insurance costs to calculate the VAT base. VAT is usually charged at 20% on this total amount.
You may also face admin or handling charges for customs clearance, which vary by provider.
The UK uses two main types of import custom duties:
Some goods, like alcohol, may attract both types of duty. Knowing which applies helps you plan costs more accurately.
Let’s say you’re importing goods worth £10,000. Shipping and insurance cost £1,000. The import duty rate is 5%, and no excise duty applies.
This depends on the Incoterms used in the agreement. In most cases, the buyer pays the import tax once the goods arrive in the UK.
However, with Delivered Duty Paid (DDP) terms, the seller handles all charges before delivery. While this can reduce admin for the buyer, it usually adds to the total cost.
If you’re transporting goods under DDP terms, make sure clients are clear on what’s included in your quote. For DAP or FCA terms, they’ll need to settle duties before release.
You may be able to reduce or avoid some charges under HMRC schemes.
Goods under £135 may also be exempt from import duty, but VAT might still apply depending on the seller’s location and sales method.
These schemes can help both small and high-risk freight operators manage margins. Just be sure to follow HMRC rules carefully.
Getting paperwork right is just as important as the transport itself.
If your documents are incomplete or incorrect, your load could be delayed, returned, or even seized.
Here’s what you’ll typically need:
Working with reliable freight forwarders or trained staff helps prevent mistakes. And if you’re running a large haulage business or you’re just running courier vehicles, investing in in-house customs knowledge is worth it.
VAT is usually charged at 20%, but excise rates depend on the product type and volume.
Here are a few examples that often come up in haulage and logistics jobs:
These rates are added on top of import duty, increasing the total import tax. Always check current figures using the UK government’s Trade Tariff tool.
Keep these tips in mind when handling cross-border haulage loads:
When transporting high-risk freight, like hazardous goods or high-value electronics, extra checks and tax liabilities may apply.
Products may need additional licences, safety documentation, or controlled entry points. Any delay in documentation can affect customs clearance, or result in added storage fees if the load can’t proceed.
From a tax angle, these goods are often subject to specific import custom duties and excise charges. You’ll also want to consider cargo insurance that covers tax disputes or delayed clearances.
If you handle specialist contracts like ADR haulage, work closely with your customs agent and keep a record of all product classifications, licences, and past declarations. Consistency helps reduce checks over time.
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Sign upCustom duty refers to the tariff charged on goods when they are imported into a country. It helps protect domestic industries and regulates international trade. The amount depends on the type of goods and where they come from.
Start by determining the value of your goods. Apply the correct duty percentage based on the HS code and country of origin. Then calculate VAT, excise duty, and any related fees to reach the full import tax amount.
Import tax is a broad term that includes import duty, VAT, excise duties, and other related charges applied when goods enter the country. In the UK, all these charges must be paid before customs clearance is granted. Together, they form the full cost of importing goods.
Import tax refers to the total charges applied when goods enter the UK. It includes import duty, VAT, excise, and admin fees. These costs must be settled before goods can clear customs.
Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.
Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.
The ‘Beyhive’ might be buzzing, but for North London hauliers, Queen B’s shows meant blocked roads, late deliveries and frustrated drivers.
London transport firms faced hours-long delays as crowds took over key freight routes. Planning around big events isn’t just a PR problem – it’s a logistics one too.
→ See how concerts can jam up your fleet.
The CMA has officially (and finally) approved GXO’s £762m takeover of Wincanton. But only after GXO agreed to sell off Wincanton’s grocery warehousing arm to avoid a major threat to supermarket competition.
Without this remedy, the merger could have meant higher costs for grocers and pricier checkouts for shoppers.
→ Get the full story on the CMA’s ruling and what it means for logistics.
From electronics to pharmaceuticals, high-value loads demand extra attention.
That means smart routing, trusted subcontractors and layered security, both digital and physical.
→ Learn how to keep your high-risk loads safe.
Only 1 in 3 UK fleets currently track harmful emissions, despite looming carbon targets.
Without solid data, operators risk falling behind on efficiency, reporting, and compliance. Fuel consumption, dead miles, and route optimisation all play a role.
→ See what your fleet might be missing.
AI is no longer just a buzzword: it’s transforming fleet ops in real time.
From predicting vehicle breakdowns to improving routing and safety, smart algorithms are making life easier for fleet managers and drivers alike. Fewer delays, lower costs, better uptime.
→ Discover how AI is changing fleet ops for good.
As fleets grow, spreadsheets break. Manual systems don’t cut it when you’re juggling 10, 20 or 100 trucks.
From invoicing to compliance, your back office needs to grow with your vehicles.
→ Find out how to build a back office that lasts.
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