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Many haulage companies move loads for a mix of direct customers and third-party logistics providers. While some contracts come from retailers or manufacturers, others are subcontracted through freight brokers and freight forwarders.

Understanding the difference between these two roles helps hauliers know how they operate, what to expect when working with them, and how to build strong business relationships.

What is a freight broker?

A freight broker connects shippers with carriers but never takes ownership of the cargo. Their role is purely to arrange transport, negotiate rates, and match loads with available vehicles.

For haulage companies, this means working with brokers often results in short-term, transactional work rather than ongoing contracts. However, a good broker can provide regular loads, reducing your fleet’s empty journeys.

Regulations and certifications for freight brokers in the UK

Unlike in the US, freight brokers in the UK don’t need a specific licence. However, they must comply with transport regulations and contractual obligations.

Many brokers join industry bodies like the Road Haulage Association (RHA) or the Freight Transport Association (FTA). Working with an accredited broker helps hauliers avoid late payments and unreliable customers.

What is a freight forwarder?

A freight forwarder manages the entire logistics process for a shipment, handling documentation, transport coordination, and customs clearance. Unlike freight brokers, forwarders often provide additional services such as warehousing and cargo insurance.

For hauliers, this means that work subcontracted by a forwarder is often part of a larger logistics chain. A forwarder may arrange part of a multimodal journey, meaning a load could be moving between road, sea, and air transport.

Legal and regulatory requirements for freight forwarders

Many UK freight forwarders are members of the British International Freight Association (BIFA), which sets professional standards. Forwarders handling international freight must also comply with customs laws and may operate through a bonded warehouse for temporary storage.

Some forwarders offer their customers freight forwarder cargo insurance, which protects goods during transit – or at least, they should. If you take work from freight forwarders, make sure you double-check the haulage insurance responsibilities, such as whether you need CMR insurance, before accepting the job.

What it’s like to work with brokers and forwarders

As a haulage company, you’re always looking to expand your customer base to keep your vehicles moving and avoid empty miles. Some contracts come directly from businesses like retailers or manufacturers, but freight brokers and freight forwarders can give you access to a steady flow of jobs, often filling gaps between direct contracts.

However, working with them comes with different expectations and ways of operating.

Both freight brokers and freight forwarders work with hauliers, but their business models differ. Here’s a comparison:

Working with a freight broker

A freight broker focuses on finding available hauliers to move loads for their customers. Their job is to match freight with the right vehicle at the best possible rate.

For hauliers, this means:

• Work is often last-minute, with jobs appearing on load boards or through direct broker contact.
• Rates can be lower than direct contracts, as brokers take a cut for arranging the load.
• Payments depend on the broker’s terms, which can range from instant to 60-day settlements.

Brokers don’t own the freight, so they act purely as middlemen. Some use freight tracking software to keep shippers updated, meaning hauliers may need to provide live location data during transport.

Working with a freight forwarder

A freight forwarder is responsible for the entire logistics process, from arranging transport to handling customs paperwork. Forwarders manage freight for their own customers, which can include manufacturers, retailers, or import/export firms.

For haulage companies, this means that:

• Jobs are often part of a larger supply chain, sometimes involving multiple transport modes.
• Work can be more structured, with longer lead times than brokered loads.
• Some forwarders offer regular subcontracting agreements, providing a steady source of jobs.

Many freight forwarding services also arrange international freight, meaning you may be asked to transport loads to ports or deliver goods cleared from customs. Some forwarders act as an NVOCC, issuing transport documents and working with multiple carriers to complete shipments.

Why it’s worth having broker and forwarder customers

Working with freight brokers and freight forwarders offers a major advantage: access to more work. Instead of relying solely on direct contracts, you can tap into an established network of customers through these intermediaries.

This means:

• More job opportunities without spending time and resources on sales.
• The ability to fill empty miles with brokered or forwarded loads.
• A mix of short-term (brokered) and long-term (forwarded) work to keep the fleet running.

Some forwarders also provide freight forwarder cargo insurance, meaning you may not need to arrange additional cover for certain jobs. Forwarders handling customs-controlled shipments might use a bonded warehouse, where you’re are responsible for collecting or delivering goods under strict customs regulations.

By working with both brokers and forwarders, you can build relationships across the industry, increase your workload, and keep your vehicles moving without relying solely on your own direct customer base.

Conclusion

For hauliers, both freight brokers and freight forwarders are potential customers. Brokers provide quick access to loads, while forwarders offer structured logistics contracts.

By understanding how these businesses work, you can build strong relationships, choose reliable partners, and take on the right jobs for your fleet.

Frequently Asked Questions

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

🚗 Fuel prices are finally falling

Fuel relief is on the way as petrol and diesel prices are set to drop after hitting a six-month high. A sharp decline in oil prices—now sitting at $70 a barrel—should lead to a 6p cut for petrol and 3p for diesel, with further reductions possible if retailers pass on savings.

Northern Ireland is already benefitting from lower prices due to stronger competition, but will the rest of the UK follow? With the CMA closely monitoring fuel pricing after retailers overcharged drivers by £1.6bn last year, all eyes are on how quickly savings hit the pumps. Will retailers play fair, or will the ‘rocket and feather’ effect strike again?

Get the full breakdown.

📈 More customers, bigger contracts, better margins

Every freight forwarder wants to grow, but how do you scale without overstretching?

Many smaller freight forwarders struggle with inconsistent demand, tight profit margins, and limited access to larger contracts. But with the right approach, it’s possible to expand your operations, take on bigger jobs, and increase long-term revenue.

In our latest guide, we share practical ways to grow your freight forwarding company in 2025, from attracting more customers to securing larger freight forwarding contracts and improving operational efficiency.

📍 Would you trust AI to plan your routes?

Route optimisation software is transforming logistics, cutting hours of manual planning and improving fleet efficiency. But is AI enough on its own?

Companies like Invo Fulfilment are seeing major benefits from automation, but human experience remains essential. While software streamlines deliveries, it can’t factor in driver preferences, real-world delays, or operational nuances without human input. A hybrid model—where AI suggests routes but logistics teams fine-tune them—is proving to be the best solution.

As AI continues to evolve, businesses that adapt and integrate human expertise with machine efficiency will stay ahead. But can technology ever fully replace human decision-making in logistics?

Find out more.

📣 Last chance to see HX in action

Next week on Thursday, we’ll be sharing top tips for building a thriving logistics business, from finding and subcontracting loads to paying hundreds of carrier invoices in one click.

Plus, we’ll be joined by special guests Jamie and Bob from Empire Xpress – an award-winning freight forwarding business that rapidly scaled thanks to Haulage Exchange’s virtual fleet.

There are only a few slots left, so book yours now.

🔐 How secure are your vehicles and cargo?

Cargo theft is on the rise, targeting vehicles and deliveries alike. From break-ins to scams, it’s a costly challenge for haulage companies.

Simple steps like secure parking, GPS tracking, and staff training can make all the difference. Tools like Trustd help verify delivery recipients, reducing risks.

Discover more ways to protect your freight in our latest guide.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

🏆 The Master of Reliability: Renault takes the top spot

Which vans keep businesses moving with the fewest breakdowns?

The Renault Master takes the top spot for reliability, with a claim rate of just 4.55%, outperforming the usual favourites like the Vauxhall Combo Cargo (10.86%) and Mercedes Sprinter (11.20%).

But how did other models rank, and which repairs cost fleets the most?

Find out which vans deliver on dependability.

💫 “HX are helping us perform miracles every day.”

That’s what Jamie Sharp – Director of Operations at Empire Xpress – told us at our Member Event last year.

And on Thu 20th March, he’ll be sharing the story of how Empire Xpress grew their award-winning freight forwarding business with Haulage Exchange.

We’ll also share top tips for building a thriving logistics business, from finding and subcontracting loads to paying hundreds of carrier invoices in one click.

Spaces are limited, so book yours now.

🚧 More M25 closures in March

The M25 will be closed in both directions between junction 10 at Wisley and at junction 11 at Woking, between 7 and 10 March, as well as from 21 until 24 March, to demolish and remove old bridges (marked in red in the diagram).

The works are part of a £317m three-year upgrade project, which is due to complete this summer.

The scheme aims to ease congestion at the M25 junction 10 and A3 Wisley interchange, which is the busiest section of the M25, with over 300,000 vehicles travelling through it every day.

Get the full details here.

🚛 Electric HGV charging ‘superhubs’ planned for motorway services

Motorway services operator Moto plans to install up to 300 charging bays for electric HGVs at 23 strategic locations by 2030.

Construction of the first two superhubs at Exeter and Tamworth is due to start in April, following a recent planning approval.

The superhubs are expected to provide capacity for up to 5,000 electric trucks, significantly reducing emissions by more than 500,000 metric tons of CO₂ per year, the equivalent of planting more than 20 million trees.

Here’s their roll-out plan, plus what energy companies are planning.

🤖 Will AI really benefit fleet managers?

AI is changing fleet management—not by replacing people, but by streamlining operations and improving decision-making.

From predictive maintenance to route optimization, major leasing companies are already integrating AI to cut costs and boost efficiency.

But not everyone is convinced. Some fleet operators are cautious about the costs and risks, while others worry about losing the human touch.

So, is AI the future of fleet management or just another overhyped tech trend?

Find out what’s happening and what it means for haulage and logistics.

Scaling a freight forwarding business is about more than just moving more loads. It requires a strong customer base, solid industry partnerships, and the ability to handle more complex logistics.

Many smaller freight forwarders struggle with inconsistent demand, tight profit margins, and limited access to larger contracts. But with the right approach, it’s possible to expand your operations, take on bigger jobs, and increase long-term revenue.

In this guide, we’ll share practical ways to grow your freight forwarding company in 2025, from attracting more customers to securing larger freight forwarding contracts and improving operational efficiency.

How to find more freight forwarding customers

Every growing business needs a steady stream of new clients. Freight forwarders rely on shippers, manufacturers, and retailers to keep work flowing. But with so many logistics providers in the market, standing out can be difficult.

Growing your customer base isn’t just about reaching more businesses—it’s about reaching the right ones.

A focused approach, strong industry connections, and a solid online presence all help attract reliable, long-term clients.

1. Find your unique selling point

Many successful freight forwarders specialise in specific types of cargo or industries.

This approach helps businesses build expertise, attract the right clients, and offer tailored services that stand out from general freight providers.

• Handling specialist freight – Some industries require specific knowledge, such as ADR haulage for hazardous goods or refrigerated transport for perishable items. Specialising in these areas makes it easier to secure long-term contracts.
• Serving specific industries – Retail, automotive, healthcare, and manufacturing all have different logistics needs. Forwarders that understand an industry’s challenges and compliance requirements are more likely to win repeat business.
• Offering regional expertise – Businesses moving goods in and out of particular areas often prefer working with local forwarders who understand the logistics of that region.

A focused approach helps smaller freight forwarders compete with larger companies by offering expertise and personal service rather than just lower rates.

2. Build relationships with local businesses

Working with local manufacturers, wholesalers, and retailers is a practical way to grow.

Many businesses prefer working with freight forwarders in their area, especially for domestic and short-haul transport.

• Approach local manufacturers and suppliers – These businesses often need regular transport for raw materials and finished goods. A direct approach—either by phone, email, or visiting in person—can help secure new clients.
• Connect with logistics hubs – Warehouses, distribution centres, and business parks often have companies in need of reliable freight services.
• Partner with regional haulage companies – Working with trusted local carriers makes it easier to take on more jobs and offer flexible transport solutions.

By becoming a go-to provider for businesses in a specific region, freight forwarders can build a steady stream of repeat work.

3. Network at industry events

Face-to-face meetings remain one of the best ways to build trust and win new business. Attending logistics trade shows, freight networking events, and local business meetups can open up valuable opportunities.

• Logistics and supply chain events – Exhibitions like Multimodal UK and industry conferences bring together shippers, hauliers, and forwarders looking for new business connections.
• Business networking groups – Many local and national business groups hold networking sessions where freight forwarders can connect with potential clients.
• Freight marketplaces and industry meetups – Some online freight platforms host in-person events where forwarders can meet shippers and hauliers.

Consistently showing up at these events helps build recognition and credibility within the industry.

4. Leverage LinkedIn for business growth

LinkedIn is a powerful tool for reaching potential customers, building industry connections, and positioning a freight forwarding business as an expert in the field.

A strong LinkedIn strategy can generate leads without relying on paid advertising.

• Optimise your company page and personal profile – A complete LinkedIn page with clear service descriptions, contact details, and regular updates makes a business look more professional. Updating your own LinkedIn profile will also help you get your foot in the door.
• Connect with decision-makers – Reaching out to logistics managers, procurement officers, and supply chain professionals can lead to new business opportunities.
• Share industry insights – Posting updates about logistics trends, case studies, or client success stories builds credibility and keeps a business visible.
• Engage in industry discussions – Commenting on posts, joining logistics groups, and participating in discussions helps raise your freight forwarding business’ profile.

LinkedIn works best when used consistently, so regular activity is important to keep engagement levels high.

5. Get a proper web presence

A professional website helps shippers and suppliers find a business, learn about its services, and get in touch quickly. A well-designed, easy-to-navigate website will help you build trust and improve your credibility as a freight forwarding business.

• Clear service pages – Describing services in detail, including specific areas of expertise like specialist freight forwarding services, helps attract the right customers.
• Customer testimonials and case studies – Showing past success stories reassures potential clients that a forwarder can handle their freight efficiently.
• Easy contact options – A simple contact form, a direct phone number, and a clear call-to-action make it easier for shippers to get in touch.
• SEO and content marketing – Writing blog posts about freight forwarding topics, industry trends, or compliance issues can help attract potential clients through search engines.

A well-maintained website works as a 24/7 marketing tool, helping businesses stand out in a competitive market.

Combine these approaches for the best results

There’s no single way to grow your freight forwarding company. The most successful businesses use a mix of these strategies, balancing in-person networking with a strong online presence.

By focusing on a niche, building relationships with local businesses, attending industry events, using LinkedIn effectively, and maintaining a professional website, freight forwarders can create a strong foundation for growth in 2025 and beyond.

How to keep your customers coming back

Winning new customers is important, but keeping them is what enables real growth. One-off jobs help with cash flow, but long-term freight forwarding contracts create stability, reduce downtime, and allow better financial planning.

Securing repeat business isn’t just about price. Shippers want reliability, clear communication, and a provider that can meet their growing needs.

A structured approach to customer retention helps build a strong client base that supports long-term expansion.

Provide excellent customer service

Shippers expect more than just a service provider—they want a logistics partner they can rely on.

Forwarders that consistently meet expectations and provide exceptional customer service are more likely to secure repeat business and longer contracts.

• Be responsive and proactive – Quick replies to emails and calls, along with proactive updates on shipments, help build trust.
• Handle problems professionally – Issues will arise, but solving them quickly and keeping customers informed can strengthen relationships.
• Be flexible when possible – Last-minute changes and urgent shipments are common in logistics. Forwarders who accommodate these needs are more likely to be chosen for future work.

Good service encourages shippers to stick with a forwarder rather than looking elsewhere.

Communicate clearly and consistently

Regular, clear communication makes freight forwarding contracts run smoothly and keeps customers engaged.

• Set expectations from the start – Clearly outline pricing, service levels, and delivery timeframes to avoid misunderstandings.
• Provide real-time updates – Many shippers expect tracking and status updates, especially for high-value or time-sensitive shipments.
• Schedule regular check-ins – A quick call or email to key clients helps maintain relationships and keeps a forwarder top of mind for future work.

Consistent communication reassures shippers that their freight is in good hands and that they’re working with a reliable provider.

Offer new services to increase revenue

Long-term clients are more likely to use additional services from a provider they trust. Expanding service offerings can increase revenue without needing to find new customers.

• Multimodal transport solutions – Offering a mix of road, sea, and air freight can help businesses looking for flexible logistics options.
• Warehousing and distribution – Providing short-term storage or order fulfilment services can add extra value for shippers.
• Specialist freight forwarding services – Expanding into areas like ADR haulage, temperature-controlled transport, or oversized loads can help attract more contract work.

Shippers prefer working with one provider for multiple needs rather than managing multiple contracts with different companies.

Building loyalty with existing clients

Keeping existing customers is easier than winning new ones. Strengthening relationships with long-term clients leads to repeat business and referrals.

• Offer contract incentives – Discounts for long-term agreements or priority booking for repeat customers can encourage loyalty.
• Provide value beyond transport – Sharing industry insights, advising on logistics strategies, or helping clients improve their supply chains builds trust.
• Ask for feedback and act on it – Checking in with customers about their experience and making improvements where needed helps build stronger relationships.

Satisfied customers are more likely to commit to longer contracts and recommend you to others.

Grow your freight forwarding company with subcontractors

At some point, you’ll reach a point where customer demand exceeds your in-house capacity. Whether it’s covering a last-minute job, offering specialist services, or expanding into new routes, subcontracting allows you to grow your freight forwarding company without taking on unnecessary financial risk.

The right subcontractors help forwarders accept more work, improve service levels, and secure larger contracts.

But finding and maintaining reliable partnerships is key to making subcontracting a long-term solution rather than a short-term fix.

How to find the right subcontractors

Not all hauliers and carriers offer the same level of reliability. If you use unvetted subcontractors, you’re at risk of late deliveries, damaged freight, or even contract losses. That’s why working with trusted and experienced partners is so important.

• Use a reputable freight exchange – Platforms like Haulage Exchange provide access to thousands of vetted and insured subcontractors, from courier vans to haulage companies with a variety of lorry sizes, ensuring reliability and fast response times. With instant load-matching, you can secure hauliers for last-minute jobs and guarantee 1-hour pickups anywhere in the UK.
• Look for subcontractors with specialist capabilities – Some of your clients may need dangerous goods moved, refrigerated transport, or oversized load handling. A network of specialists allows you to accept a wider range of contracts without investing in your own fleet.
• Consider a mix of lorry and van sizes – Different loads require different vehicles. A diverse pool of subcontractors means forwarders can handle everything from small pallets to full truckloads without turning work away.

By using a reliable freight exchange, you can quickly find haulage carriers that meet specific requirements, reducing downtime and increasing profitability.

Tips on building strong subcontractor relationships

A good subcontractor isn’t just a backup option—they’re a long-term business partner.

Nurturing these relationships will help you consistently meet demand, improve service levels, and negotiate better rates.

• Prioritise clear communication – Set expectations upfront on pricing, service levels, and response times. Misunderstandings can lead to delays and lost customers.
• Work with subcontractors regularly – The more jobs a subcontractor completes for a you, the better they understand expectations and requirements. This leads to smoother operations and fewer issues.
• Offer fair rates and prompt payments – Reliable hauliers prefer working on freight forwarding contracts from companies who pay on time and treat them as partners, not just service providers. Delayed payments often push subcontractors to take work elsewhere.
• Use a structured performance review – Make sure you monitor the reliability, communication, and overall service quality of your subcontractors. Keeping track of performance ensures that only the best hauliers continue to receive work.

How to scale sustainably with subcontractors

Relying on subcontractors doesn’t mean losing control over your operations. With the right approach, you can grow your freight forwarding company without needing to have your own fleet of vehicles.

• Use technology to manage subcontracted jobs – Load tracking and digital freight management tools help you monitor subcontracted work in real time, improving service consistency.
• Expand into new markets without high overheads – By working with subcontractors in different regions, you can take on freight forwarding contracts beyond your usual service area without needing your own vehicles.
• Prepare for seasonal demand spikes – When volumes increase, having a network of trusted subcontractors ensures that extra work can be handled smoothly without overcommitting resources.

Final thoughts

Growing a freight forwarding company takes careful planning, strong partnerships, and a commitment to reliable service. By focusing on customer relationships, securing stable contracts, and using the right technology, you can scale effectively and take on more freight forwarding contracts without taking on unnecessary risks.

If you’re able to adapt to changing demands and build lasting industry connections, you’ll be well-positioned for long-term success in 2025 and beyond.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

🔌 Electric van funding gets another year

Fleet operators switching to electric vans just got a two-year boost, as the plug-in van grant has been extended until April 2026.

The scheme, originally set to expire this April, will continue offering up to £5,000 off larger electric vans and £2,500 off smaller models, backed by £120 million in Government funding.

Licensing rule changes will also align heavier EV vans with petrol and diesel equivalents, removing extra training barriers.

Get the full details here.

📐 In haulage, size matters

Rigid or articulated? 18 or 44 tonnes? Whether you’re moving general freight, oversized loads, or temperature-sensitive goods, knowing the legal lorry sizes and weight limits will your haulage operations compliant and efficient.

Our latest guide covers UK lorry sizes, trailer types, and legal weight limits to help you make the right choice when expanding your fleet, or subbing out haulage work.

👮 Tacho violations can get expensive!

A truck inspection on the A2 motorway near Bielefeld in Germany uncovered serious tachograph violations, with a Greek driver caught using two driver cards to exceed legal driving limits. The Bulgarian haulage company involved now faces a €200,000 fine, while the driver has been hit with an €18,000 penalty.

Cutting corners on drivers’ hours rules isn’t just risky—it’s financially devastating. With tacho enforcement tightening across Europe, this case serves as a reminder for hauliers to prioritise compliance or face severe consequences.

So how can fleet operators avoid costly mistakes like this? Check out our guide to tachograph laws.

⛴️ Coming soon: UK’s new ETA visa

From April 2025, EU drivers will need Electronic Travel Authorisation (ETA) to enter the UK, adding a new layer of complexity for international haulage.

Non-EU drivers already require ETAs, making early planning important to avoid delays and penalties.

Read our guide to learn how to educate your drivers, track renewals, and integrate ETA checks into your operations to stay compliant and keep deliveries running smoothly.

Choosing the right lorries for your fleet is an important decision for haulage companies.

Whether you’re moving general freight, oversized loads, or temperature-sensitive goods, knowing the legal lorry sizes and weight limits will your haulage operations compliant and efficient.

In this guide, we’ll cover everything from standard truck dimensions to axle-based weight limits and trailer types. We’ll also explain how different types of lorry affect fuel efficiency, emissions, and load capacity.

Understanding lorry dimensions

Lorries in the UK come in various shapes and sizes, each designed for different types of freight.

Understanding the different lorry dimensions helps fleet operators and transport managers choose the best vehicles for their needs.

What defines a lorry?

A lorry is any large goods vehicle (LGV) designed to transport freight. The UK classifies these vehicles based on weight, with anything over 3.5 tonnes falling into the HGV dimensions category.

Lorries can be rigid, flatbed or articulated. Rigid and flatbed lorries have a single frame, while articulated lorries feature a separate cab and trailer.

The choice between them depends on cargo type, route restrictions, and load flexibility.

Standard lorry measurements in the UK

Legal truck sizes in the UK are strictly regulated. Standard limits include:

Some exceptions apply for specialised vehicles, such as abnormal loads and longer semi-trailers (LSTs), which are currently on trial in the UK.

Types of lorries

Different types of lorry serve different transport needs. The three main categories are rigid, articulated, and flatbed trucks.

Rigid lorries

Rigid lorries are single-unit vehicles where the cab and cargo area are fixed together. They are commonly used for local and urban deliveries.

They range from 7.5-tonne vehicles to 26-tonne models with three axles. Their size makes them easier to manoeuvre in tight spaces but limits overall load capacity.

Articulated lorries

Articulated lorries (or “artics”) have a separate cab and trailer, allowing greater flexibility in load handling. The standard artic lorry length is 16.5 metres, but LSTs can be up to 18.55 metres.

These vehicles are used for long-haul transport, carrying large loads across motorways. Their ability to detach trailers also makes them ideal for freight forwarders managing multi-leg journeys.

Flatbed trucks

Flatbed trucks have an open trailer bed, making them ideal for transporting large or irregularly shaped goods. They are commonly used in construction and heavy industry.

Since they lack sidewalls, securing cargo properly is very important. Operators must follow strict load-securing regulations to prevent shifting during transit.

Legal size and weight limits

All lorry types in the UK must comply with legal restrictions on length, width, height, and weight. These rules protect road infrastructure and improve safety for all road users.

Maximum length, width, and height regulations

The UK follows EU regulations for most HGV dimensions. The maximum width for any lorry is 2.55 metres, while the length varies depending on vehicle type:

• Rigid lorries: 12 metres
• Articulated lorries: 16.5 metres
• Drawbar combinations: 18.75 metres

Height limits are not legally set, but most UK infrastructure is built for vehicles under 4.95 metres. Operators should check bridge heights before planning routes.

Weight restrictions based on axle configurations

Weight limits depend on axle configurations, with maximum limits as follows:

• Two-axle rigid lorry: 18 tonnes
• Three-axle rigid lorry: 26 tonnes
• Four-axle articulated lorry: 36 tonnes
• Five or six-axle articulated lorry: 44 tonnes

Here’s a full breakdown by lorry type and axle configuration:

Axle spacing affects road wear, so hauliers must consider weight distribution when selecting a vehicle. Overloaded axles can lead to fines, mechanical strain, and increased HGV brake monitoring requirements.

Standard trailer specifications

Trailers vary in size, design, and function. Choosing the right trailer impacts loading times, fuel efficiency, and route planning.

Typical dimensions of standard trailers

Most articulated lorries use one of the following standard trailers:

• Curtain-sided trailers: 13.6m long, 2.5m wide, 4.2m high. Suitable for general haulage.
• Refrigerated trailers: Similar to curtain-sided but insulated for temperature-sensitive goods.
• Flatbed trailers: No sidewalls or roof, commonly used for heavy machinery or construction materials.
• Box trailers: Fully enclosed, offering security for high-value loads.

Variations in trailer types

Beyond standard trailers, operators may use:

• Tippers: Used for aggregate and bulk materials.
• Tanker trailers: Designed for liquid transport, from fuel to food-grade liquids.
• Skeletal trailers: Built for container transport, commonly used in freight exchange networks.

The right trailer choice depends on cargo type, destination, and loading requirements.

Choosing the appropriate lorry

Selecting the right lorry goes beyond just truck sizes. Cargo type, route restrictions, and fuel efficiency all play a role.

Factors to consider for different cargo types

Different types of lorry suit different goods. For example:

• Perishable goods need refrigerated trailers.
• Loose aggregates require tippers.
• Palletised freight is best suited to curtain-sided or box trailers.
• Oversized loads often need flatbeds with special load-securing measures.

Choosing the wrong lorry can lead to compliance issues, loading inefficiencies, and extra costs.

Impact of lorry size on transportation efficiency

Larger lorry sizes carry more freight per trip, reducing overall journey numbers. But they also face restrictions on urban access, require higher fuel consumption, and may need special driver risk assessments.

Smaller lorries are more flexible but may not be cost-effective for long-distance hauls. Striking the right balance is essential for finding haulage carriers that match business needs.

Environmental and compliance considerations

UK haulage companies must comply with environmental regulations, particularly regarding emissions. This is an increasing focus as cities introduce clean air zones.

Euro emissions standards

The Euro emissions standards set limits on pollutants from diesel engines. The latest standard, Euro 6, applies to all new HGV dimensions and affects access to low-emission zones.

Hauliers operating older vehicles may face restrictions or additional charges. Upgrading fleets can reduce long-term costs and improve compliance with urban emissions rules.

Conclusion

UK haulage companies must consider lorry sizes, legal restrictions, and operational needs when selecting vehicles. Whether you’re running a fleet of HGVs or even a combined haulage and courier van fleet, the right vehicle choice affects cost, efficiency, and compliance.

Keeping up with legal requirements, emissions rules, and industry trends helps businesses stay competitive while operating safely on UK roads.

Lorry size FAQs

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

🚛 Germany trials massive 32m mega-trailer

The Association of the Automotive Industry (VDA) is testing a 31.7m, 10-axle EcoDuo truck, designed to double freight capacity while cutting emissions and road congestion. Already a success in Scandinavia and Spain, the trial will determine if it can be approved for regular use.

🔹 Fuel & CO₂ savings of up to 25%
🔹 Combines road & rail for efficiency
🔹 Reduces pressure on driver shortages

Running between Volkswagen’s Wolfsburg plant and Hanover’s rail hub, the pilot will assess fuel efficiency, load capacity, and overall feasibility. If approved, it could revolutionize long-haul freight in Germany.

Would UK roads benefit from mega-trailers like this? Read more here.

⚠️ Danger ahead? More like opportunity

Dangerous goods transport isn’t as complicated as it sounds, and it’s packed with potential.

Adding ADR to your services could bring in premium clients, higher rates, and long-term growth.

Start with our guide to learn the basics and make your business ADR-ready.

🛡️ RHA urges hauliers to prepare for cyber threats

Ransomware attacks are crippling UK logistics, with KNP Logistics collapsing and Microlise hit hard. RHA Insurance Services is warning operators to take cyber security seriously—a single breach can shut down fleets, leak sensitive data, and cost millions.

With threats evolving, cyber insurance is becoming a must-have, covering downtime, legal fees, and recovery costs.

Don’t wait until it’s too late—see how to protect your business.

🌮 Are your tacho records up to scratch?

Think you’ve got tachograph rules covered? Mixed fleets, forgotten rest breaks, and uncalibrated devices are common issues.

Our guide to tachograph regulations and drivers’ hours includes practical tips for HGV operators and transport managers to stay compliant, save money, and keep your fleet running smoothly.

🔌 EV fleet charging done right

Dundee has built one of Europe’s most advanced EV charging networks—so what can other cities and fleets learn from it?

From second-life battery storage to fully retractable chargers, Fraser Crichton from Dundee City Council shares seven key lessons on future-proofing infrastructure, engaging communities, and making charging accessible for all.

There have been mistakes, but the lessons learned lessons have shaped a model that supports both current EV demand and long-term growth.

🚗 What works, what doesn’t, and what’s next for charging infrastructure? Read the full insights.

🏅 Should you get FORS-accredited?

Customers value safety, efficiency, and sustainability from their logistics partners. FORS accreditation helps prove your fleet meets these demands.

If you’re wondering whether it’s worth it for your business, we’ve broken it all down in our guide.

Managing drivers’ hours is a core responsibility for any fleet operating heavy goods vehicles (HGVs) and larger vans. These rules exist to keep drivers safe, prevent fatigue-related accidents, and maintain compliance with UK and EU regulations.

For haulage carriers, understanding the rules is just as important as meeting delivery deadlines. Fleet managers must stay on top of driving limits, rest periods, and tachograph rules to avoid penalties and disruptions.

This guide covers UK and EU drivers’ hours rules, AETR regulations, and how these apply to different vehicle types.

Why drivers’ hours rules matter

Fatigue is a major risk in road transport. Studies show that tired drivers are more likely to make mistakes, increasing the chance of serious accidents. That’s why driving limits, breaks, and rest periods are enforced.

For businesses, non-compliance can result in penalties, fines, or even loss of your operator licence. The DVSA regularly conducts roadside checks, and any breaches can impact your company’s reputation.

Keeping up with these regulations is an important part of driver management, helping to protect both drivers and the business.

UK drivers’ hours rules for HGV drivers

HGV drivers in the UK follow specific drivers’ hours rules, designed to balance working time with adequate rest.

Driving limits in the UK

• Daily driving limit: 9 hours per day, with the option to extend to 10 hours twice a week
• Weekly driving limit: 56 hours per week (maximum)
• Fortnightly limit: 90 hours in any rolling two-week period

Breaks and rest periods

• A 45-minute break is required after 4.5 hours of driving
• Daily rest must be at least 11 hours, which can be split into 3 + 9 hours
• Weekly rest: 45 consecutive hours every two weeks, which can be reduced to 24 hours under certain conditions

Exemptions and special cases

Certain industries and operations qualify for exemptions, including emergency services, breakdown recovery, and agricultural transport.

Some short-distance deliveries may also fall under domestic working time regulations, which differ from standard drivers’ hours rules.

EU drivers’ hours rules

For UK operators running international deliveries, the EU’s rules are almost identical, and need to be followed when operating within EU member states.

Driving limits in the EU

• Daily driving limit: 9 hours, with the option to extend to 10 hours twice a week
• Weekly driving limit: 56 hours
• Fortnightly limit: 90 hours over any two consecutive weeks

Breaks and rest periods

• Breaks: A 45-minute break is required after 4.5 hours of driving
• Daily rest: At least 11 consecutive hours, or 9 hours if using the reduced rest option
• Weekly rest: 45 consecutive hours every two weeks, which can be reduced to 24 hours if compensated later

These rules apply to HGV drivers operating vehicles over 3.5 tonnes within the EU. Fleets must also comply with tacho rules to accurately record driving hours and rest periods.

AETR rules for driving hours

The AETR (European Agreement Concerning the Work of Crews of Vehicles Engaged in International Road Transport – a real mouthful!) is an international agreement governing drivers’ hours and rest periods for commercial vehicle operators working across multiple countries.

While EU regulations apply within the European Union, AETR rules cover operations in non-EU countries that have signed the agreement, including:

• Russia
• Turkey
• Ukraine
• Switzerland
• Norway
• Several countries in Central Asia and the Caucasus

Any UK operator conducting transport through these regions must follow AETR laws for the entire journey, even if part of the route passes through the EU.

This means that an HGV driver leaving the UK, passing through the EU, and continuing into Turkey must apply AETR regulations for the entire trip.

The driving limits and rest periods under AETR are nearly identical to EU regulations:

Driving limits in AETR countries

• Daily driving limit: 9 hours, extendable to 10 hours twice a week
• Weekly driving limit: 56 hours
• Fortnightly limit: 90 hours in any two-week period

Breaks and rest periods

• Breaks: 45 minutes after every 4.5 hours of driving
• Daily rest: At least 11 hours, or 9 hours when split into two periods
• Weekly rest: 45 consecutive hours, which can be reduced under specific conditions

Tachographs and record-keeping

Tachographs record driving time, speed, and rest periods. They are mandatory for most HGVs and some vans to help enforce tachograph rules.

Types of tachographs

• Analogue tachographs: Older devices using paper charts, and no longer allowed in the UK.
• Digital tachographs: Store data on driver cards and internal memory
• Smart tachographs: The latest version, transmitting data remotely to enforcement agencies

Legal requirements for fleets

• Tachograph data must be stored for at least 12 months
• Employers must download and review data regularly to check for breaches
• Any transport manager responsible for fleet compliance must keep thorough records

How drivers’ hours rules apply to van and courier drivers

Courier fleets with vehicles under 3.5 tonnes generally do not need to follow EU rules. However, there are exceptions:

• Vans over 2.5 tonnes used for international transport are now included in EU regulations
• Domestic working time laws still apply, limiting total working hours and requiring breaks

For operators running a mix of HGVs and vans, you’ll need to track both sets of rules to avoid compliance issues.

Penalties for breaking drivers’ hours rules

DVSA officers conduct regular roadside checks to enforce drivers’ hours rules. If a driver is found in breach, the penalties can include:

• Fines up to £1,500 per offence
• Prohibition notices preventing further driving
• Revocation or suspension of an operator licence
• In serious cases, prosecution and company-wide investigations

Fleet managers can avoid these issues by using freight tracking software to monitor driver activity and identify potential compliance risks before they become a problem.

Best practices for fleet compliance

Compliance isn’t just about avoiding fines—it’s about running a safer, more efficient operation.

Here are some best practices for staying on top of drivers’ hours rules:

• Use technology: Digital tachographs and tracking software provide real-time data on driver activity.
• Schedule regular training: Keeping drivers informed on legal requirements helps reduce accidental breaches.
• Review data frequently: Regular checks on your fleets’s tacho records and working hours logs can help prevent violations.
• Plan routes carefully: Allowing for adequate rest stops and factoring in delays ensures compliance without affecting delivery schedules.

By following these steps, haulage carriers can keep their fleets compliant while maintaining reliable service for customers.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

🚧 M25 closures ahead – plan your routes

Major upgrades at Junction 10 mean two full weekend closures in March, plus slip road and A3 shutdowns. Fleets should expect delays and plan ahead.

Jet lanes are easing traffic, but final works push completion to spring 2026. Will the long-term benefits outweigh the short-term disruption?

See the details here.

⭐️ The perfect transport manager

Hiring the right transport manager can make or break your business.

They do more than keep you compliant—they reduce costs, improve fleet efficiency, and support your drivers. But how do you find the best fit?

Our new transport manager guide walks you through hiring, training, and what to look for.

🚗 EVs will be taxed from April, but are fleets ready?

From 1 April 2025, electric vehicles lose their tax exemption, with VED charges reaching up to £195 per year. Fleets could face unexpected cost hikes.

With concerns that many operators haven’t accounted for the change, the AFP is urging businesses to prepare now.

See how it could impact your fleet.

🚛 Are you ready for the EBPMS deadline?

By April 2025, EBPMS (Electronic Brake Performance Monitoring Systems) will be mandatory for HGV fleets.

Get ahead of the deadline with our guide on compliance, costs, and how braking system sensors can help you stay on track.

🚚 Ford’s Delivery Assist for couriers

Ford has introduced Delivery Assist, a new feature designed to speed up multi-drop deliveries by automating key tasks. When the driver exits, the system shuts off the engine, locks the van, closes windows, and activates hazard lights—improving security and efficiency.

Available on 2025 E-Transit and Transit models, this hands-free automation helps couriers complete more stops with less hassle. Could this be a game-changer for last-mile delivery?

Check out Ford’s announcement.

The DVSA is introducing new EBPMS (Electronic Brake Performance Monitoring Systems) rules in April 2025. This change means haulage companies will need to improve how they monitor HGV brakes, moving beyond traditional brake tests.

Brake failures are a leading cause of accidents, so staying compliant isn’t just about avoiding penalties—it’s about keeping drivers and road users safe.

This guide explains what Electronic Brake Performance Monitoring Systems are, what the new rules mean for fleet operators, and how to prepare before the deadline.

What is EBPMS and why does it matter?

Brake safety is a major focus for the DVSA and traffic commissioners, and new technology is helping to improve monitoring. EBPMS is a system that continuously tracks brake performance in real-time, providing early warnings when issues arise.

How does it work?

• Uses braking system sensors to measure brake force, efficiency, and balance.
• Detects problems like uneven braking or reduced stopping power.
• Sends alerts to fleet managers, allowing early intervention before a vehicle becomes unsafe.

Why the DVSA is making EBPMS mandatory

Currently, HGVs rely on periodic roller brake tests to check braking efficiency. But this method only captures performance at a single moment, missing problems that develop between tests. EBPMS provides ongoing monitoring, reducing the risk of undetected faults.

From April 2025, you’ll need to prove brake monitoring is part of their maintenance plan, either through EBPMS or another approved method.

The April 2025 EBPMS deadline

With the deadline approaching, fleet managers need to act now to avoid compliance issues.

If you have haulage vehicles operating under an operator licence, you’ll need to meet the new requirements. This includes companies with mixed transport, including HGVs and courier fleets.

• Increased risk of DVSA roadside inspections. Non-compliance could flag your vehicles for closer checks.
• Potential prohibitions or fines. Failing to meet tachograph rules and brake safety standards could result in penalties.
• Higher maintenance costs. Unmonitored braking issues often lead to more expensive repairs down the line.

Meeting compliance – EBPMS and alternative solutions

For many operators, installing EBPMS is the simplest way to meet the new requirements. But there are alternative ways to track brake performance.

Installing EBPMS on your fleet

• Many modern haulage vehicles already have built-in brake sensors, which can be connected to EBPMS systems.
• Retrofitting older HGVs may require additional hardware and software, which could come with upfront costs.
• Transport managers should check with manufacturers and fleet service providers for installation options.

Alternative brake monitoring methods

Not all fleets may need EBPMS if they can prove effective brake testing by other means. The DVSA has confirmed that operators can also comply through:

• Frequent roller brake tests at approved testing centres.
• Using brake temperature sensors to detect performance changes.
• Enhanced daily driver checks, combined with workshop assessments.

If you don’t have a fleet or transport manager and you’re not sure about the best approach, speak to a fleet maintenance provider to identify the most practical solution.

Why investing in brake monitoring benefits your fleet

Beyond compliance, brake monitoring delivers real benefits for fleet safety, cost savings, and vehicle longevity.

Fewer breakdowns and repairs

Brake failures can lead to costly roadside recoveries, downtime, and missed deliveries. Continuous monitoring means problems are spotted early, avoiding major repairs and breakdowns.

Lower operating costs

Well-maintained brakes lead to improved fuel efficiency and lower wear on tyres and suspension. Combined with monitoring HGV carbon emissions, investing in EBPMS can cut fuel costs over time.

Stronger compliance record

If you have a good maintenance history, you’re less likely to be flagged for DVSA inspections. This means fewer delays at roadside checks and less risk of being penalised for safety issues.

EBPMS will soon become a legal requirement, but it’s also an opportunity to improve safety and cut costs. Investing in brake monitoring now will help you and your fleet stay compliant, reduce downtime, and keep vehicles running efficiently.

Conclusion

With the deadline fast approaching, now is the time to assess your fleet and take action. Whether installing EBPMS or adopting alternative brake testing methods, making the right decision now will help avoid last-minute compliance issues.

EBPMS will soon become a legal requirement, but it’s also an opportunity to improve safety and cut costs. Investing in brake monitoring now will help fleet operators stay compliant, reduce downtime, and keep vehicles running efficiently.

With the deadline fast approaching, now is the time to assess your fleet and take action. Whether installing EBPMS or adopting alternative brake testing methods, making the right decision now will help avoid last-minute compliance issues.

Welcome to This Week in Freight, your go-to source for the latest haulage and road freight news and advice in the UK.

Every Friday, we gather the week’s top stories affecting fleet managers, operators, and drivers, keeping you informed on industry trends, updates, and key developments.

📉 January’s price drop: normal dip or something more?

The TEG Index fell 9.8 points last month, following the usual post-peak dip. Haulage saw the sharpest fall, but prices remain higher year-on-year.

Fuel costs crept up again, while consumer confidence dipped, adding to an uncertain economic outlook. But with interest rate cuts on the horizon, will things turn around?

See the full analysis from Transport Exchange Group, and what it means for your business.

⏱️ Six-minute unloads? Royal Mail just made it happen

Unloading trailers used to take 3.5 hours—now it’s just 6 minutes!

Royal Mail’s new automated unloading system is 30x faster, boosting next-day delivery speeds and improving efficiency at its North West Parcel Hub.

Could automation transform HGV operations across the industry?

See how it works.

👋 Goodbye potholes? Self-repairing roads are on the way

A new self-repairing asphalt could be the answer to the UK’s £143.5m pothole problem. Developed by scientists at King’s College London and Swansea University, this innovative material mends its own cracks using tiny plant-based spores filled with recycled oils.

🔹 Microcracks heal in under an hour
🔹 Made from biomass waste for sustainability
🔹 Could cut road maintenance costs and disruption for hauliers

It’s still in development, but National Highways is already on board. Could this mean smoother roads and fewer delays for fleets?

Get the low-down on Fleet News.

🔋 Charging ahead: UK EV charge points up 37%

The UK’s public EV charging network expanded by 37% last year, with over 73,000 chargers now installed. Rural areas saw a 45% boost, while on-street charging increased by 27%—great news for EV drivers without a driveway.

Vauxhall’s Electric Streets of Britain initiative has already logged 12,000 requests from residents needing on-street charging. But are councils deploying charge points where they’re needed most?

Read the full report to see how your area is faring.

🏃‍♂️ Tired of losing your best drivers?

Losing experienced drivers doesn’t just hurt your bottom line—it impacts your entire fleet’s performance. Recruitment costs soar, team morale drops, and your business struggles to meet customer expectations.

By focusing on driver satisfaction—through fair workloads, better benefits, and career development—you can reduce turnover, cut costs, and build a committed team. Happy drivers mean a stronger, more efficient fleet.

Find out how to tackle driver turnover with proven strategies that work.

🚛 The UK needs 200k HGV drivers, but who will fill the gap?

The RHA warns that 40,000 new HGV drivers must be recruited each year for the next five years to prevent another driver shortage. With an ageing workforce, retention issues, and a need for more diversity, urgent action is required.

🔹 81% of UK freight moves by road—shortages could hit supply chains hard
🔹 The RHA is pushing for flexible, funded training options to attract new drivers
🔹 Closer industry and government collaboration is needed to future-proof haulage

Without major investment in recruitment and training, the sector risks disruption. Will the government step in to support long-term solutions?

Check out RHA’s full report here.

🚧 Are you prepared for a roadside inspection?

A DVSA roadside inspection can happen at any time, and could mean costly fines and delays if your fleet isn’t ready.

From vehicle maintenance to driver documentation, we’ve broken down the key steps to prepare for DVSA roadside inspections.

Find out how to avoid penalties and keep your fleet moving.

A transport manager plays a key role in haulage and logistics, overseeing daily operations and keeping fleets compliant with UK and EU regulations. If your business holds an O-licence, you’re legally required to have a qualified transport manager to keep everything running smoothly.

Whether you’re running a courier fleet or managing multiple haulage drivers, having the right person in this role can improve efficiency, reduce costs, and help avoid penalties. But do you need one, and if so, should you hire, train, or outsource?

Here’s everything you need to know about transport managers (TMs) and how they can benefit your business.

What is a transport manager?

A transport manager is responsible for making sure haulage operations comply with legal requirements while keeping fleets efficient and cost-effective.

Their role covers:

• Driver and vehicle compliance – Checking licences, tachograph records, and working hours to follow legal limits.
• Fleet maintenance – Scheduling regular inspections and ensuring vehicles meet safety and emissions standards.
• Operator licence management – Ensuring your HGV operator licence remains valid and updated.
• Route planning and efficiency – Working with dispatch teams to optimise delivery schedules and reduce wasted mileage.
• Cost control – Managing fuel expenses, maintenance budgets, and overall fleet management.
• Driver support – Handling driver risk assessments, training, and recruitment to reduce driver turnover.

When do you need a transport manager?

If you hold a Standard National or Standard International operator licence, you must have a transport manager. UK law requires companies with goods vehicles over 3.5 tonnes to have a professionally competent person in charge of compliance.

There are exceptions for restricted operator licences, but even without a legal requirement, a transport manager can help businesses stay organised, improve efficiency, and avoid costly fines.

For companies expanding into Europe, understanding cabotage rules is equally important, and a TM ensures your fleet operates within legal limits.

How to hire a transport manager

Choosing the right TM depends on your business size, budget, and long-term goals. S

ome companies prefer to recruit externally, while others develop talent from within or outsource their transport management. Each approach has its advantages and challenges.

1. Hiring externally

Bringing in an experienced TM can provide immediate benefits.

External hires often come with industry knowledge, contacts, and a strong understanding of compliance, which can be particularly useful if your business is growing rapidly or expanding into new areas, such as international haulage or high-risk freight.

However, recruitment takes time. Advertising the role, reviewing applications, and conducting interviews can take weeks or even months. Once hired, a new transport manager will need to familiarise themselves with your operations, which can involve an adjustment period for both the manager and your team.

The cost of hiring externally varies depending on experience and location. Salaries typically range between £35,000–£50,000 per year, with higher wages for those managing large fleets or complex operations.

In addition to salary, consider recruitment costs and potential onboarding expenses. Job sites such as Freight Personnel, or TotalJobs, and industry-specific recruitment agencies can help find candidates.

2. Training and promoting from within

If you already have a reliable team member with industry experience, training them to become a transport manager can be a cost-effective option.

Promoting from within means you’ll have someone who understands your business, drivers, and daily operations. This can reduce the learning curve and help maintain consistency in your operations.

To qualify, they’ll need to complete the Transport Manager Certificate of Professional Competence (CPC), which is a legal requirement for HGV operator licence holders. The course typically costs between £1,000 and £1,500, with additional fees for exams. Training takes several weeks, depending on the provider, so it’s worth planning for this period to avoid disruption to your operations.

One drawback is that training an internal candidate means temporarily removing them from their usual duties. If they currently handle dispatch, fleet management, or compliance, you’ll need cover for their role while they complete their training.

3. Outsourcing your transport management

For smaller businesses, outsourcing transport management can be a practical alternative to hiring full-time staff. External transport management providers offer compliance support, fleet oversight, and administrative services without the cost of a permanent salary.

This option is particularly useful if you’re starting a new transport company, where cash flow is tight, or for businesses operating a courier fleet rather than heavy goods vehicles.

Costs for outsourcing vary, but typical rates range from £250 to £1,000 per month, depending on the level of service required. Some consultants provide ongoing oversight, while others step in only when compliance checks or audits are due.

Outsourcing can reduce overheads, but it also means less control over daily operations. External providers may not be as invested in your business as an in-house transport manager, and response times may vary depending on their workload.

However, for businesses needing short-term or part-time support, it can be a cost-effective way to stay compliant while focusing on growth.

How to choose the right approach

The best option depends on your business needs.

If you’re expanding or managing a large fleet, hiring an external transport manager could provide long-term stability.

If you already have strong internal candidates, training from within can save money and boost employee retention.

For smaller companies, outsourcing might be the most practical way to meet compliance requirements without the full-time commitment.

Whichever route you choose, having a qualified TM is an investment in both compliance and operational efficiency.

How a transport manager can help reduce costs

A transport manager is not just responsible for compliance—they also play a key role in reducing costs and improving efficiency.

From fuel savings to better fleet maintenance, a skilled manager can make a big difference to a haulage company’s bottom line.

1. Fuel efficiency

Fuel is one of the largest expenses for any haulage business.

A TM can cut fuel costs by planning efficient routes, reducing empty miles, and ensuring drivers follow fuel-saving techniques.

By using fleet management tools and telematics, they can monitor fuel consumption, detect inefficiencies, and implement better driving practices. Encouraging drivers to avoid excessive idling, harsh braking, and high-speed driving can lead to lower fuel bills.

2. Proactive fleet maintenance and repairs

Poor vehicle maintenance leads to breakdowns, unexpected repair bills, and longer downtime.

A TM ensures that all vehicles follow a preventative maintenance schedule, reducing costly emergency repairs.

By tracking service records, monitoring vehicle performance, and scheduling regular inspections, they help extend the lifespan of vehicles and avoid unplanned expenses. This also supports compliance with HGV operator licence requirements.

3. Minimising driver turnover and recruitment

High driver turnover leads to increased recruitment and training expenses.

A well-managed transport operation keeps drivers happy by maintaining fair schedules, avoiding burnout, and ensuring vehicles are safe and comfortable.

A transport manager can also support driver retention by providing training, career progression opportunities, and better working conditions. Investing in drivers reduces hiring costs and improves long-term stability.

4. Optimising fleet capacity

Running empty trucks between jobs is a huge waste of resources.

A TM helps reduce these inefficiencies by optimising load capacity and planning return loads.

Using platforms like Haulage Exchange, your team can find haulage carriers to subcontract work and fill your vehicles for return trips. This keeps trucks on the road with paying loads instead of running empty, improving overall profitability.

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